Tow Truck/Light Service Operator, Roadside Assistance

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

St Paul, MN

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. <div id="gtx-trans" style="position: absolute; left: 561px; top: 26.7639px;">&nbsp;</div> <div id="gtx-trans" style="position: absolute; left: 561px; top: 26.7639px;">&nbsp;</div>
Responsibilities: <ul> <li> <p align="left">Operate tow trucks or light service vehicles to provide Emergency Road Service (ERS) to AAA members as requested.&nbsp;</p> </li> <li> <p align="left">Receive call information (location of the disabled vehicle) from the Customer Interaction Center and respond to the scene of disablement.&nbsp;</p> </li> <li> <p align="left">Identify the problem, verify possession of valid AAA membership card, and provide service (tire changes, fuel delivery, battery jumpstarts, minor mechanical adjustments, battery installations, lockout service, etc.) in accordance with established procedures.&nbsp;</p> </li> <li> <p align="left">Arrange for/tows vehicle, following specific instructions from the towing manual, when the vehicle cannot be started or is unsafe to drive. &nbsp;</p> </li> <li> <p align="left">Conduct routine maintenance checks and cleans the service vehicle on a regular basis.&nbsp;</p> </li> <li> <p align="left">Provide ERS support at special events as requested (Thanksgiving Day parade, etc.).&nbsp;</p> </li> <li> <p align="left">Track/record all daily activities by completing call logs, vehicle logs, receipts, etc.&nbsp;</p> </li> <li> <p align="left">Report all driving infractions to the supervisor.&nbsp;</p> </li> </ul> <div id="gtx-trans" style="position: absolute; left: 396px; top: 26.7639px;">&nbsp;</div>
Requirements: <ul type="disc"> <li>Prior tow truck driver experience.</li> <li>Commercial driving experience.</li> <li>Roadside service experience.</li> <li>Customer service experience.</li> <li>Training or experience in automotive repair.</li> <li>Possession of a valid&nbsp;state driver&rsquo;s license and clean MVR</li> <li>Knowledge of minor automotive repair and maintenance</li> </ul> <div align="left">&nbsp;</div> <div align="left">Ability to:</div> <ul type="disc"> <li>Safely operate a full-size or mini service van or tow truck and applicable service equipment to assist AAA members, employees and other motorists</li> <li>Safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment</li> <li>Service disabled vehicles by providing fuel, jumpstarts, lockout service, and changing/inflating flat tires, cleaning/replacing battery terminals, diluting battery acid residue as appropriate</li> <li>Determine cause of non-starting vehicles, sell and install batteries as appropriate</li> <li>Lift material weighing up to seventy-five (75) pounds</li> <li>Read and follow instructions in a tow manual</li> <li>Read a map and locate street numbers/intersections within an acceptable time limit.</li> <li>Read and interpret emergency road service rules and benefits</li> <li>Use a cellular telephone and operate a two way radio system</li> <li>Prepare simple reports</li> <li>Keep equipment clean and orderly</li> <li>Communicate effectively with others in a work environment and with the public</li> <li>Successfully complete drug screening, MVR and criminal background check, and DOT health screen</li> <li>Maintain accurate records</li> <li>Work independently of supervision</li> <li>Perform basic mathematic calculations such as addition, subtraction, multiplication and division</li> <li>Successfully complete training programs (i.e. AAA Customer College, Emergency Road Service policies and procedures, etc.)</li> <li>Support team efforts in order to achieve departmental performance goals</li> <li>Willingness and ability to work irregular hours, weekends, holidays and special events as required.</li> <li>Good interpersonal and communication skills.</li> <li>Willingness to work outdoors in adverse weather conditions.</li> </ul> <br /> <div align="left"><strong>Important Note:</strong></div> <p align="left">The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.</p> <p>The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. &nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</p>