Processing Associate

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Omaha, NE

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Full Time

Overview: The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
Responsibilities: Processes a variety of documents in order to issue or endorse membership, travel and/or insurance accounts or process member requests for reimbursement, etc. Gathers appropriate data (new business, quotes, amendments, reimbursement requests, contractor payment data, etc.) and reviews to ensure accuracy and completeness. Corresponds with and responds to inquiries from sales representatives, insureds, mortgage companies, and others regarding ratings, premiums, billing problems and cancellations and to obtain and verify payments, commissions, and other types of information. <br /> <br />Calculates sales commissions, premiums, billing amounts, etc. and maintains territory and rate zone maps. Receives and processes cash payments. Enters transactions and balances cash entries in order to input changes into systems. Researches and adjusts account balances when misapplication/overpayment of monies occurs. Processes returned bank items, write off service fees, extensions, etc. to correct balances and premium payment records. Contacts district offices, general agents or sales agents to correct receipt-cash discrepancies. In accordance with corporate guidelines and procedures, initiates correspondence to policyholders and/or contractors to clarify or obtain missing information, investigate discrepancies, notify individual regarding payment approval/denial, etc. Maintains various records on customer accounts, analyzes data and prepares reports as required. Maintains electronic/computer and manual procedures for actions according to established procedures and assists in developing monthly reports, ordering records and investigative reports. Performs other duties as assigned.<br />
Requirements: <ul> <li>Ability to perform monetary transactions (e.g., key entering data into cash terminal, adjusting account balances, etc.)</li> <li>Knowledge of basic insurance terminology</li> <li>Ability to make discretionary decisions based on existing policy</li> <li>Use telephone extensively</li> <li>Willingness and ability to work extended or irregular hours, holidays and/or weekends.</li> <li>High School Diploma or equivalent &nbsp;</li> <li>processing transactions and posting to appropriate accounts</li> <li>investigating and resolving sometimes complex processing problems</li> <li>performing mathematical calculations to include addition, subtraction, multiplication, division and percentages</li> <li>performing data entry duties with accuracy (Typing test may be required at time of interview, i.e. 30 wpm).</li> <li>systems inquiry, data entry and usage of terminal or personal computer</li> <li>basic business grammar and spelling</li> <li>business processing procedures</li> <li>work within time, productivity and quality constraints</li> <li>maintain accurate records, including accurately logging, coding and verifying information</li> <li>audit records and computer files</li> <li>gather data and prepare reports</li> <li>perform basic mathematical calculations including addition, subtraction, multiplication, division, and percentages</li> <li>compose routine correspondence including letters and memos</li> <li>use of telephone regularly to receive and relay information</li> <li>operate an adding machine or calculator</li> <li>communicate effectively with others in a work environment and with the public</li> <li>train less senior staff members in departmental procedures</li> <li>Willingness to rotate within area as needed to perform various processing or cashiering functions and/or to complete training.</li> </ul>