Claim Support Assistant II

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Knoxville, TN

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Full-Time

Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.
Responsibilities: <ul> <li>Provide support to the Claims Department by completing functions that require an advanced understanding of claims support functions, concepts, processes, and the organization and workflow for one or more Claims lines of business.</li> <li>Work independently with very limited supervision to complete functions that may require: analysis, research, calculations, or the synthesis of information from multiple sources.</li> <li>Review claim documents for accuracy and determine the next action within the process.</li> <li>Complete subrogation demands including processing paperwork and updating claims systems.</li> <li>Manage diary and unauthorized lists. Request information from vendors and customers upon request from adjusters.</li> <li>Update Total Loss evaluations.</li> <li>Process paperwork for outgoing checks and car travel interruption reimbursements.</li> <li>Investigate stop pay requests for accuracy. Identify and close-out outstanding checks.</li> <li>Review positive pay reports. Research incoming checks for proper allocation and process deposits.</li> <li>Research and verify insurance on newly assigned claims for claim handlers including both personal and commercial lines of business for both APD and Casualty.</li> <li>Prepare and refer APD file to collection vendors on as needed.</li> <li>May be assigned tasks normally handled by the lower level staff when necessary.</li> </ul>
Requirements: <div><strong><u><span style="font-family: Arial; font-size: medium;">Preferred Qualifications:</span></u></strong></div> <div><u><span style="font-family: Arial; font-size: medium;">Education:</span></u></div> <ul> <li><span style="font-family: Arial; font-size: medium;">Associate&rsquo;s degree in Business Administration or a related field, or the equivalent in related work experience</span></li> </ul> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div> <p><strong><u><span style="font-family: Arial; font-size: medium;">Work Environment</span></u></strong><strong><u><span style="font-family: Arial; font-size: medium;">:</span></u></strong></p> <p><span style="font-family: Arial; font-size: medium;">Work in a temperature controlled office environment.&nbsp; Willingness to work irregular hours, including various shifts and weekends.</span></p> <div> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div> </div> <p>&nbsp;</p> <p><strong><u><span style="font-family: Arial;">Required Qualifications:</span></u></strong></p> <p><u><span style="font-family: Arial; font-size: medium;">Education:</span></u></p> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">High school education or equivalent</span></li> <li><span style="font-family: Arial; font-size: medium;">Completion of the ACG approved training program for the position</span></li> </ul> <div><u><span style="font-family: Arial; font-size: medium;">Experience in:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">Analyzing, researching and resolving administrative problems</span></li> <li><span style="font-family: Arial; font-size: medium;">Working with P.C. software applications</span></li> <li><span style="font-family: Arial; font-size: medium;">Maintaining accurate files and records</span></li> <li><span style="font-family: Arial; font-size: medium;">Operating a calculator</span></li> <li><span style="font-family: Arial; font-size: medium;">Performing mathematical calculations</span></li> <li><span style="font-family: Arial; font-size: medium;">Maintaining accurate records</span></li> <li><span style="font-family: Arial; font-size: medium;">Utilizing a personal computer</span></li> <li><span style="font-family: Arial; font-size: medium;">Writing correspondence and memos</span></li> </ul> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div> <div><u><span style="font-family: Arial; font-size: medium;">Knowledge and Skills:</span></u></div> <div>&nbsp;</div> <div><u><span style="font-family: Arial; font-size: medium;">Knowledge of:</span></u></div> <ul> <li><span style="font-family: Arial; font-size: medium;">Claim processing functions</span></li> <li><span style="font-family: Arial; font-size: medium;">Claim processing system</span></li> <li><span style="font-family: Arial; font-size: medium;">Claim processing policy and procedures</span></li> </ul> <div><u><span style="font-family: Arial; font-size: medium;">Ability to:</span></u></div> <ul> <li><span style="font-family: Arial; font-size: medium;">Work independently with limited supervision</span></li> <li><span style="font-family: Arial; font-size: medium;">Audit records, products and computer files</span></li> <li><span style="font-family: Arial; font-size: medium;">Work independently</span></li> <li><span style="font-family: Arial; font-size: medium;">Gather data and prepare report information</span></li> <li><span style="font-family: Arial; font-size: medium;">Analyze, research and resolve problems</span></li> <li><span style="font-family: Arial; font-size: medium;">Work well under pressure</span></li> <li><span style="font-family: Arial; font-size: medium;">Organize and prioritize multiple tasks</span></li> <li><span style="font-family: Arial; font-size: medium;">Prepare claim vendor files</span></li> <li><span style="font-family: Arial; font-size: medium;">Communicate effectively with employees, vendors, and customers over the telephone and in-person</span></li> <li><span style="font-family: Arial; font-size: medium;">Use basic math skills</span></li> </ul> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div> <div><span style="font-family: Arial;">&nbsp;</span></div> <p><span style="font-family: Arial;">The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance-based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership, and much more!</span></p> <p><span style="font-family: Arial;">The Auto Club Group, and all of&nbsp;its affiliated companies,&nbsp;is an equal opportunity/affirmative action employer. &nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.</span></p>