Independent Agent Sales Support Analyst II

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 10+ million members and customers across 14 states and 2 U.S. territories through the AAA, MEEMIC, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.
Responsibilities: <ul> <li>Assists field sales management in the facilitation/resolution of problems, providing business line analysis, and supporting data needs. &nbsp;</li> <li>Provides reports to field/regional management and develops and maintains an electronic repository of agent information. Supports and leads projects with technical components and acts as a technical resource for systems changes including developing business requirements and testing. &nbsp;</li> <li>Provides oversight to support functions regarding Independent Agent (IA)/Independent Travel Agent (ITA)/Sales Agent compensation and acts as a consultant to field sales management and agents regarding policies/procedures that impact agent compensation. &nbsp;</li> <li>Provides training to sales management and agents regarding rules and business procedures and responds to agent and management inquires. &nbsp;</li> <li>Develops and maintains consistent procedures for use in assigned Auto Club Group market (Independent Agent/Independent Travel Agent/Sales Agent) regarding a variety of support functions that may include: agent installation and termination, coordination of the sales transfer process, sales compensation testing and reporting, updating and maintenance of training/training materials and developing recommendations for improved methods for tracking and reporting agent information.</li> </ul>
Requirements: <div><strong><u>Preferred Qualifications:</u></strong></div> <div>Bachelor&rsquo;s degree in Business Administration or related field preferred.</div> <div>&nbsp;</div> <div>Experience:</div> <div> <ul> <li>Sales compensation testing</li> <li>Assisting in design of new sales compensation programs&nbsp;</li> <li>Sales table maintenance</li> <li>Update, interpret and maintain sales rules</li> <li>Analyzing and tracking sales related data (i.e. book of business, production counts, etc.)</li> <li>Sales compensation processing</li> </ul> </div> <div>&nbsp;</div> <div>Knowledge of:</div> <div> <ul> <li>ACG products and services</li> <li>ACG point-of-sale systems</li> <li>ACG auto home/boat/membership/travel/IA system (s)</li> </ul> </div> <div>&nbsp;</div> <div>&nbsp;</div> <div><strong><u>Work Environment</u></strong></div> <div>Works in a temperature controlled office environment.</div> <div>&nbsp;</div> <div><strong><u>Required Qualifications:</u></strong></div> <div>College-level coursework in Business, Systems, or related field. Bachelor&rsquo;s degree in Business Administration or a related field preferred.</div> <div>&nbsp;</div> <div>Experience:</div> <div> <ul> <li>Identifying, researching and resolving business and service-related problems</li> <li>Sales, customer service, travel or business environment</li> <li>Software applications (e.g. Excel, Access, Word, PeopleSoft, Callidus)</li> <li>Decision making</li> <li>Analyzing and problem-solving</li> <li>Organizing, planning, controlling and scheduling projects</li> <li>Basic mathematics including evaluating statistical data and reconciliation of numbers</li> </ul> </div> <div>&nbsp;</div> <div>Knowledge and skills:</div> <div> <ul> <li>Sales analysis and reporting techniques</li> <li>Analyzing statistical data</li> <li>Sales functions in regard to various agent types</li> <li>Customer service/helpdesk support</li> <li>Communicate effectively with others in a work environment and with the public</li> <li>Planning, organizing and training others on system enhancements</li> <li>Working independently</li> <li>Working under pressure to complete assignments</li> <li>Written communication skills to include preparation of proposals, reports, and technical writing. (a writing sample may be required at time of interview).</li> </ul> </div> <div>&nbsp;</div> <div>&nbsp;</div> <p>The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership, and much more!</p> <p><strong>Important Note:</strong>&nbsp;The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</p> <p>The Auto Club Group, and all of&nbsp;its affiliated companies,&nbsp;is an equal opportunity/affirmative action employer. &nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.</p>