Service Advisor

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Vernon Hills, IL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Full-Time

Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.
Responsibilities: <p><span style="font-family: Arial; font-size: medium;">This position is usually the first point of contact for the customer at the Center, and as such, is responsible for providing stellar customer service and being a liaison between customers and Service Technicians. Position greets customers, answers telephones, sets up appointments, and communicates with technicians and customers regarding vehicle maintenance. Also obtains parts, assists in determining parts pricing and profit margins as required, and assists in maintaining the general upkeep of the Center.</span></p> <div> <ul> <li><span style="font-size: medium;">Meets and greets customers&nbsp;</span></li> <li><span style="font-size: medium;">Answers phone and sets appointments&nbsp;</span></li> <li><span style="font-size: medium;">Makes service recommendations and reviews maintenance schedule with customers. Completes service request and maintains and processes all necessary paperwork&nbsp;</span></li> <li><span style="font-size: medium;">Communicates between the Service Technician and the customer regarding problems with the vehicles and presents factual, situational information to the customer.</span></li> <li><span style="font-size: medium;">Follows up on repairs with technicians and keeps customers informed of work status and progress&nbsp;</span></li> <li><span style="font-size: medium;">Processes all customer payment transactions at the Center&nbsp;</span></li> <li><span style="font-size: medium;">Makes recommendations regarding parts pricing and determining appropriate profit margins.</span></li> </ul> </div>
Requirements: <p><span style="font-size: medium;">Work Environment&nbsp;</span></p> <p><span style="font-family: Arial; font-size: medium;">Exposure to loud noises and odors intermittently in the shop environment. This position may require working long hours as well as evening and weekend hours. Limited travel required.&nbsp;</span></p> <div>&nbsp;</div> <p><span style="font-family: Arial; font-size: medium;"><strong><u>Required Qualifications:</u></strong></span></p> <div> <ul> <li><span style="font-size: medium;">Education:</span></li> <li><span style="font-size: medium;">High School diploma, GED or Technical school graduate/certification&nbsp;</span></li> <li><span style="font-size: medium;">Must have and maintain a valid state Driver&rsquo;s License&nbsp;</span></li> </ul> </div> <p><span style="font-family: Arial; font-size: medium;">Experience:&nbsp;</span></p> <ul> <li><span style="font-size: medium;">1+ years of directly related experience with automotive and/or truck systems and technical resources that include sales and service responsibilities and provided exposure to business fundamentals such as parts pricing and determining profit margins.&nbsp;</span></li> </ul> <p><span style="font-family: Arial; font-size: medium;">&nbsp;</span></p> <p><span style="font-family: Arial; font-size: medium;">Knowledge and Skills:&nbsp;</span></p> <ul> <li><span style="font-size: medium;">Demonstrated sales skills and ability to make appropriate service recommendations to Members and customers&nbsp;</span></li> <li><span style="font-size: medium;">Basic mechanical ability and/or ability to understand mechanical repair and service processes and procedures in order to understand and relay this information to Customers and communicate effectively with Service Technicians&nbsp;</span></li> <li><span style="font-size: medium;">Good verbal and written communication skills&nbsp;</span></li> <li><span style="font-size: medium;">Solid keyboard skills with the ability to enter data accurately and efficiently&nbsp;</span></li> <li><span style="font-size: medium;">Ability to solve problems in an efficient and effective manner&nbsp;</span></li> </ul> <p>&nbsp;&nbsp;</p> <p>&nbsp;</p> <div><span style="font-size: medium;">The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance-based incentives; medical/dental/vision insurance,&nbsp; 401(k), generous time off, a complimentary AAA Membership, and much more!</span></div> <p><span style="font-family: Arial; font-size: medium;"><br /><strong>Important Note:&nbsp;</strong>The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</span></p> <p><span style="font-family: Arial; font-size: medium;">The Auto Club Group, and all of&nbsp;its affiliated companies,&nbsp;is an equal opportunity/affirmative action employer. &nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.</span></p>