Project Leader-Claims and Litigation Data Management

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Lansing, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: <div id="overview" class="job-summary-section ng-scope"> <div class="full-text ng-binding">The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 13.5 million members and customers across 13 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.</div> </div> <div id="gtx-trans" style="position: absolute; left: -158px; top: -20px;">&nbsp;</div>
Responsibilities: <ul> <li>Coordinates and leads medium to large scale projects/project teams or a variety of small teams.&nbsp;</li> <li>Serves as a subject matter expert to senior leadership and team regarding, reporting, data analysis &amp; management and project activities.&nbsp;</li> <li>Project focus typically involves developing and enhancing claims and litigation reporting, incorporating use of visualization or predictive reporting and/or development of analysis to facilitate data-driven decision making in the Claims and Litigation areas.</li> <li>Incorporates use of project management tools, including project plan, issues log, milestones, and other strategies.&nbsp;</li> <li>Meets with individuals from various lines of business and identifies data requirements.&nbsp;</li> <li>Analyzes and defines resource and skill requirements for projects.&nbsp;</li> <li>Arranges and leads project team meetings in order to identify project goals and objectives.&nbsp;</li> <li>Plans and coordinates activities of project teams.&nbsp;</li> <li>Provides guidance and direction to project team members to ensure the timely and accurate completion of tasks.&nbsp;</li> <li>Develops and utilizes metrics to monitor, and report project progress and results.</li> <li>Ensures consistency and reliability in activities related to measuring, tracking and analyzing of data across the footprint.&nbsp;</li> <li>Performs data extractions from existing systems and/or prepares production reports/trend analyses for requesting department.</li> <li>Produces reporting to facilitate monitoring of goals and metrics, developing dashboards to drive data-driven decision making.</li> <li>Analyzes data in order to identify problems/trends and makes recommendations regarding improvement.&nbsp;</li> <li>Utilizes various tools to improve reporting/analytic outputs and data presentations.&nbsp;</li> <li>Meets with senior management to explain statistics, budgetary variances, etc.&nbsp;</li> <li>Functions as a liaison to various departments (e.g. Finance, Human Resources, Actuarial, etc.) regarding statistics/information or the coordination of large-scale projects.&nbsp;</li> <li>Confers with General Counsel regarding legal matters and associated reports and/or projects.&nbsp;</li> <li>May research hardware/software products and work in conjunction with IT department regarding potential usage.&nbsp;</li> <li>May develop and/or modify data driven processes in order to improve departmental efficiencies.&nbsp;</li> <li>May assist in system implementations/updates, identification and correction of inappropriate data, etc.&nbsp;</li> <li>Performs ADHOC reporting as requested.</li> <li>Identifies, researches and resolves moderately complex to complex business problems.</li> </ul>
Requirements: <div> <p align="left"><strong><u>Preferred Qualifications:</u></strong></p> <p align="left">Experience:&nbsp;</p> </div> <ul type="disc"> <li>Demonstrate strong experience in Tableau</li> <li>Developing or using software to develop predictive models</li> <li>Using of R, ACL, or other large data mining tools</li> </ul> <p>&nbsp;</p> <p align="left">Knowledge of:&nbsp;</p> <ul type="disc"> <li>Extensive knowledge of ACG Claims policies and procedures, terminology and processing systems</li> <li>Corporate insurance systems (e.g. CPS, IPM)</li> <li>Mainframe applications (.g. IMS, TSO, CICS, etc.)</li> <li>Entrepreneurial mindset</li> <li>Claims and/or claims litigation policy provisions, principles and concepts</li> <li>Web site development and maintenance</li> <li>Data Modeling for Six Sigma or other similar projects</li> </ul> <div><strong><u>&nbsp;</u></strong></div> <div><strong><u>Required Qualifications:</u></strong></div> <div><u>Education:</u> <div> <ul type="disc"> <li>Bachelor&rsquo;s Degree in Business Administration, Finance, Information Systems, Insurance or a related field, or equivalent experience</li> </ul> <p>&nbsp;</p> <div><u>Experience:</u><u>&nbsp;</u></div> <ul> <li> <p>Analyzing data to identify trends and assess the potential impact</p> </li> <li> <p>Utilizing computer software applications (e.g. word, excel, PowerPoint, Tableau, MS Project, Visio, Access) to format databases, write queries, generate reports, etc.</p> </li> <li> <p>Prioritizing work assignments</p> </li> <li> <p>Coordinating and controlling major projects</p> </li> <li> <p>Developing/implementing hardware and/or software applications</p> </li> <li> <p>Designing/supporting business unit specifications</p> </li> <li> <p>Utilizing programming languages (e.g. SAS, )</p> </li> <li> <p>Analyzing and summarizing data with Tableau or similar tool</p> </li> <li> <p>Achieving stated objectives within the designated time frame</p> </li> <li> <p>Business planning and consulting</p> </li> <li> <p>Leading and coordinating the design and implementation of medium to large projects</p> </li> <li> <p>Analyzing and defining resource and skill requirements for projects</p> </li> <li> <p>Identifying, researching and resolving moderately complex to complex business problems</p> </li> </ul> <div>&nbsp;</div> <p><u>Knowledge and Skills:</u></p> <div><u>Knowledge of:</u></div> <ul> <li> <div>Budgetary processes</div> </li> <li> <p>Computer software applications (word processing, spreadsheets, databases)</p> </li> <li> <p>Techniques for monitoring goal achievement</p> </li> </ul> <div>&nbsp;</div> <p><u>Ability to:</u></p> <ul> <li> <p>Format and prepare written reports</p> </li> <li> <p>Contribute a high level of expertise in content knowledge</p> </li> <li> <p>Communicate effectively with others in a work environment and with the public</p> </li> <li> <p>Explain statistics and budgetary variances to management personnel</p> </li> <li> <p>Prepare and present recommendations to all levels of management</p> </li> <li> <p>Provide guidance and work direction to others</p> </li> <li> <p>Plan, coordinate and facilitate staff activities as it relates to project</p> </li> <li> <p>Work in a team environment</p> </li> <li> <p>Perform a variety of concurrent activities</p> </li> <li> <p>Strong interpersonal, communication, investigative and analytical skills</p> </li> <li> <p>Excellent oral and written communication skills to include report preparation and presentation of</p> <p>major reports (sample may be required at time of interview)</p> </li> <li> <p>Project planning/management</p> </li> </ul> <br /> <p align="left">Important Note:</p> <p align="left">The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.</p> </div> </div>