Claim Specialist - Homeowners ( Remote Field )

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Aurora, IL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Full Time

Overview: <p align="left">We serve our members by making their satisfaction our highest priority. We do what&rsquo;s right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.</p> <p align="left">All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.</p> <p align="left">&nbsp;</p> <div><strong>Who we are:</strong></div> <p align="left">The Auto Club Group helps AAA Members enjoy life&rsquo;s journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast.</p> <p align="left">The Auto Club Group has established four long-term enterprise goals:</p> <ul> <li> <p align="left">Long-term, sustainable, profitable growth</p> </li> <li> <p align="left">AAA Membership growth and renewal</p> </li> <li> <p align="left">Operational excellence</p> </li> <li> <p align="left">Become the &ldquo;flagship club&rdquo; of the AAA Federation</p> </li> </ul>
Responsibilities: <p align="left">The Auto Club Group is seeking prospective&nbsp;<strong>Claim Specialists</strong>&nbsp;who can work under minimal supervision with a high-level approval authority to handle complex technical issues and estimating complex claims in Illinois and anything North of I-80 in Indiana as well&nbsp;.&nbsp;</p> <div align="left">&nbsp;</div> <div align="left">In this position, you will have the opportunity to:</div> <div align="left">&nbsp;</div> <ul> <li> <div align="left">Review assigned claims,</div> </li> <li> <p align="left">Contacting the insured and other affected parties, set expectations for the remainder of the claim process, and initiate documentation in the claim handling system.&nbsp;&nbsp;</p> </li> <li> <div align="left">Complete complex coverage analysis.</div> </li> <li> <p align="left">Ensure all possible policyholder benefits are identified.&nbsp;</p> </li> <li> <p align="left">Create additional sub-claims if needed.&nbsp;</p> </li> <li> <p align="left">Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential.&nbsp;</p> </li> <li> <p align="left">Conduct thorough reviews of damages and estimate the applicability of state law and other factors related to the claim.</p> </li> <li> <p align="left">Evaluate the financial value of the loss.</p> </li> <li> <p align="left">Approve payments for the appropriate parties accordingly.&nbsp;</p> </li> <li> <p align="left">Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit).&nbsp;</p> </li> <li> <p align="left">Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system.&nbsp;&nbsp;</p> </li> <li> <div align="left">Utilize strong negotiating skills.</div> </li> </ul> <div align="left">&nbsp;</div>
Requirements: <div align="left"><u>Education:</u></div> <ul type="disc"> <li>Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience</li> <li>Completion of the Insurance Institute of America&rsquo;s: General Insurance Program, Associate in Claims, Associate in Management or equivalent</li> <li>CPCU coursework or designation</li> <li>I-Car 2000 training</li> <li>CCC training</li> <li>Xactware Training (Xactimate &amp; Xact Analysis proficient)</li> <li>Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience</li> <li>In states where an Adjuster&rsquo;s license is required, the candidate must be eligible to acquire a State Adjuster&rsquo;s license within 90 days of hire and maintain as specified for appropriate states.</li> <li>Must have a valid State Driver&rsquo;s License</li> <li>Construction &amp; Estimating is a must as well</li> </ul> <ul type="disc"> <li>Three years of experience or equivalent training in the following:</li> <li>Negotiation of claim settlements</li> <li>Securing and evaluating evidence</li> <li>Preparing manual and electronic estimates</li> <li>Subrogation claims</li> <li>Resolving coverage questions</li> <li>Taking statements</li> <li>Establishing clear evaluation and resolution plans for claims</li> </ul>