Membership Customer Service Representatives (Remote) – The Auto Club Group

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: <div id="overview" class="job-summary-section ng-scope"> <div class="full-text ng-binding"> <div class="modal-body"> <div class="description-section ng-binding">The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.</div> </div> </div> </div> <div id="gtx-trans" style="position: absolute; left: 85px; top: 26.6px;">&nbsp;</div> <div id="gtx-trans" style="position: absolute; left: 85px; top: 26.6px;">&nbsp;</div>
Responsibilities: <p align="left">The Auto Club Group is seeking Customer Service Representatives for our Membership group who can provide solutions and consulting to our customers and members on AAA products and services through account analysis and cross-selling. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 60+ million members.</p> <p align="left">In this position, you will have the opportunity to:</p> <ul> <li>Provides world-class member-centric experience in a high volume, fast-paced call center environment.</li> <li>Sell new memberships and upgrades to increase base growth.</li> <li>Consults members on club products and appropriately cross-sell/makes referrals on products and services to maximize information and sales opportunities for the organization.</li> <li>Receive and process Auto Travel calls as needed.</li> <li>Adhere to performance metrics to include managing calls, schedule adherence, and other metrics as prescribed by leadership.</li> </ul> <p align="left">With our powerful brand and the mentoring we offer, you will find your position as a&nbsp;<strong>Customer Service Representative&nbsp;</strong>can lead to a rewarding career at our growing organization.</p> <p align="left">While this position is primarily membership sales, the position also requires the ability to create opportunities and referrals for sales of other products such as Life Insurance and Financial products. You will also perform other duties as necessary.</p> <div id="gtx-trans" style="position: absolute; left: 145px; top: 26.6px;">&nbsp;</div>
Requirements: <ul> <li>Our Auto Club Group Customer Service Representative earn a competitive salary of $14.50 per hour to start with unlimited caps on commission and incentives</li> </ul> <ul> <li>Full time, paid training beginning on&nbsp;<u>October 12, 2020</u></li> <li>Schedules available are afternoon and evening schedules and include weekends and holidays. Schedules will be assigned at the time of the offer, requiring flexibility to work assigned schedules.</li> <li>Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: <ul> <li>401k Match</li> <li>Medical</li> <li>Dental</li> <li>Vision</li> <li>PTO</li> <li>Paid Holidays</li> <li>Tuition Reimbursement</li> </ul> </li> </ul> <p><strong>We&rsquo;re looking for candidates who:</strong></p> <div> <ul> <li>Have a high school diploma or equivalent</li> </ul> <ul> <li>Minimum: 6 months of customer service experience in a fast-paced computer automated business environment.</li> <li>Basic knowledge of PC navigation, Internet usage, sending receiving emails, toggling between applications, and other skills and computer knowledge is required</li> <li>Soft sell skills.</li> <li>Ability to multi-task&nbsp;</li> <li>Ability to troubleshoot minor computer issues.</li> <li>Desire and capability to work from home and/or in an office environment</li> <li>Preferred: 1-2 years of customer service. Advanced computer skills. Prior sales experience.</li> </ul> <p align="left">Home Office Requirements include:</p> <ul> <li>A designated workspace free from interruptions and distractions</li> <li>Workspace large enough for monitors, laptop and phone</li> <li>100mb per second high-speed Internet with the ability to connect a computer and phone line directly into a modem</li> <li>Personal laptop or computer (Chrome Book or Tablets will not provide the necessary bandwidth to perform duties)</li> <li>Ability to plug into (4) outlets with power strips</li> <li>Personal cell phone during training with the ability to download company apps for network access</li> <li>Earbuds or phones recommended</li> </ul> <p align="left">&nbsp;</p> <p align="left">A successful customer service representative will possess effective communication skills, a positive and upbeat attitude, prospecting skills, ambition, motivation, and drive!</p> <p align="left"><strong>Important Note:</strong></p> <p align="left">The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</p> <p>The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. &nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.</p> </div>