Insurance - Customer Service Rep

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Tampa, FL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

keywords: about acg,work environment,compensation,insurance,technical,compliance,sales,management,communication,values,call center,performance,license


Competitive Compensation and Benefits Package

Overview: <p>The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.</p>
Responsibilities: <p>This position requires a self-motivated individual with excellent customer service skills. You will be responsible for processing endorsements, taking payments, resolving billing issues, coverage counseling, and adhering to underwriting guidelines. You will respond to inbound calls from not only our policyholders but also from our AAA Insurance Agents.</p> <div><span style="font-family: Arial;"><strong>$1000 sign-on bonus if you have a Property &amp; Casualty license and have been using the license for at least one year.</strong></span></div> <div>&nbsp;&nbsp;</div> <p><strong><u>Primary Duties and Responsibilities:</u></strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p> <ul> <li>Provides a high level of customer-focused sales in a high volume, fast-paced call center environment, using PC, Internet, and ACD phone technology.&nbsp;&nbsp;</li> <li>Provides advanced technical and product information in response to customer questions and/or problems in accordance with corporate policies and procedures.&nbsp;</li> <li>Recognizes and promotes cross-sales opportunities within the context of servicing a change to an existing customer&rsquo;s policy.&nbsp;&nbsp; Provides price quotes on all insurance products which factor in all applicable rules (underwriting, business, etc.) and discounts in an effort to complete the sale.</li> <li>Rewrites and reinstates insurance policies according to underwriting and business rules.&nbsp;</li> <li>Completes membership and/or insurance applications, endorsements and change forms (e.g. address change, etc.) as necessary.&nbsp;</li> <li>Accepts payments at point of sale.&nbsp;</li> <li>Makes outbound follow-up calls to customers in response to questions or complaints.&nbsp;</li> <li>Provides efficient processing of customer policies, endorsements, and status and coverage changes.&nbsp;</li> <li>Assists agents in resolving technical and business related issues.&nbsp;</li> </ul>
Requirements: <div>Experience in/with:</div> <ul> <li>customer service environment(s)</li> <li>call center environment(s)</li> <li>windows and non-windows based environments</li> <li>preparation of rate quotations</li> <li>investigation and resolution of sales related problems</li> </ul> <div>&nbsp;</div> <div><strong><u>Work Environment</u></strong></div> <p>Works in a temperature controlled office environment</p> <p>&nbsp;</p> <p><strong><u>Required Qualifications:</u></strong></p> <div><strong><span style="font-family: arial, sans-serif;">Beginning October 19, 2020&nbsp;</span></strong>&nbsp;</div> <p>&nbsp;</p> <p>Possession of current 2-20 or 20-44 Property &amp; Casualty insurance sales license&nbsp;<span style="font-size: medium;">within 30 days from the start of employment.</span><span style="font-size: medium;">&nbsp;</span><strong><em>*AAA will cover the cost of this exam up to two times*</em></strong></p> <p><strong><em>&nbsp;</em></strong></p> <div>Experience in/with:</div> <div> <ul type="disc"> <li><span style="font-size: medium;">providing a high level of customer-focused service</span></li> <li><span style="font-size: medium;">competently entering information on various screens using a PC keyboard</span></li> <li>navigating through a PC Windows environment, including accessing information from multiple applications</li> <li>managing and navigating multiple sources of information and applying as needed&nbsp;</li> </ul> </div> <div><span style="font-size: medium;">Ability to:</span></div> <ul> <li>achieve insurance and membership sales goals and other performance expectations as defined by management</li> <li>work with minimal supervision</li> <li>provide direct customer-oriented service in a call center environment</li> <li>work within a team environment</li> <li>present complex information in a clear, concise manner</li> <li>maintain accurate records</li> <li>read, comprehend and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules, and procedures)</li> <li>Willingness and ability to work extended/irregular hours to include weekends/holidays</li> <li>Strong written and oral communication skills</li> </ul> <div>&nbsp;</div> <p>&nbsp;</p> <p><span style="font-size: medium;">The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance-based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership, and much more!</span></p> <p><strong>Important Note:</strong>&nbsp;The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</p> <p>The Auto Club Group, and all of&nbsp;its affiliated companies,&nbsp;is an equal opportunity/affirmative action employer. &nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.</p>