Sales & Service Representative- Joliet

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Joliet, IL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

keywords: about acg,work environment,compensation,insurance,provide,sales,performance,compliance,insurance,professional,performance,communication,values,education,experience

Full-Time

Competitive Compensation and Benefits Package

Overview: <div id="overview" class="job-summary-section ng-scope"> <div class="full-text ng-binding">The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.</div> </div> <div id="gtx-trans" style="position: absolute; left: -51px; top: 26px;">&nbsp;</div>
Responsibilities: <div align="left"><span style="font-family: Arial;">In this position, you will have the opportunity to:</span></div> <ul> <li> <p align="left"><span style="font-family: Arial;">Provide support to the Field Sales environment by developing and servicing existing accounts, performing outbound prospecting and retention calls, processing applications, renewals and amendments, and resolving customer problems.&nbsp;&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Provide price quotes on all insurance products which factor in all applicable rules (underwriting, business, etc.) and discounts in an effort to complete the sale.&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Respond to inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various membership and insurance products.&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Recognize and promote cross-sales opportunities within the context of servicing a change to an existing member&rsquo;s policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures.&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Provide support to Agents by assisting customers with questions and service-related problems for existing accounts and performing outbound prospecting calls to members and non-members in order to provide sales leads.&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Provide advanced technical and product information in response to the customer&rsquo;s questions and/or problems to ensure the achievement of quality and customer service goals.&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Rewrite and reinstate insurance policies according to underwriting and business rules.&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Requote and initiate paper or point of sale transactions required to amend or add insurance coverage (change address, etc.).&nbsp;</span></p> </li> <li> <p align="left"><span style="font-family: Arial;">Contact members or insured regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations</span></p> </li> </ul> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> <p align="left"><span style="font-family: Arial;">With our powerful brand and the mentoring we offer, you will find your position as a&nbsp;<strong>Sales &amp; Service Representative&nbsp;</strong>can lead to a rewarding career at our growing organization.</span></p> <p align="left"><span style="font-family: Arial;">While this position is primarily Insurance sales, the position also requires the ability to sell other products such as; AAA Membership, Life Insurance, and Financial products. You will also perform other duties as necessary.</span></p>
Requirements: <div align="left"><u><span style="font-family: Arial;">Education:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial;">College-level coursework, certification or equivalent (i.e., continuous learning)</span></li> <li><span style="font-family: Arial;">Possession and maintenance of appropriate Health insurance sales license</span></li> <li><span style="font-family: Arial;">Possession and maintenance of appropriate State Property &amp; Casualty and Life insurance sales license</span></li> <li><span style="font-family: Arial;">Successful completion of Customer Service, Insurance and Membership training within 6 months of hire</span></li> </ul> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> <div align="left"><u><span style="font-family: Arial;">Experience:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial;">PC software applications (Word, Excel, etc.)</span></li> <li><span style="font-family: Arial;">Investigation and resolution of sales-related problems</span></li> <li><span style="font-family: Arial;">Outbound prospecting calls</span></li> <li><span style="font-family: Arial;">Providing a high level of customer-focused service</span></li> <li><span style="font-family: Arial;">Competently entering information on various screens using a PC keyboard</span></li> <li><span style="font-family: Arial;">Navigating through a PC Windows environment, including accessing information from multiple applications</span></li> <li><span style="font-family: Arial;">Managing and navigating multiple sources of information and applying as needed</span></li> <li><span style="font-family: Arial;">Servicing insurance policies including processing applications, renewals, and amendments</span></li> </ul> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> <div align="left"><u><span style="font-family: Arial;">Knowledge and Skills:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial;">The Auto Club Group membership services and products</span></li> <li><span style="font-family: Arial;">The Auto Club Group insurance product features</span></li> <li><span style="font-family: Arial;">The Auto Club Group subsidiary products</span></li> <li><span style="font-family: Arial;">Equity and group billing</span></li> <li><span style="font-family: Arial;">Insurance computer software applications (PPS, POS, IMS, IPM)</span></li> <li><span style="font-family: Arial;">Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services</span></li> <li><span style="font-family: Arial;">Analyze member/potential customer insurance needs and determine appropriate levels of coverage</span></li> <li><span style="font-family: Arial;">Prepare appropriate rate quotations</span></li> <li><span style="font-family: Arial;">Organize, plan and promote the sale of ACG insurance and membership products and services</span></li> <li><span style="font-family: Arial;">Work independently, with minimal supervision</span></li> <li><span style="font-family: Arial;">Work within a team environment</span></li> <li><span style="font-family: Arial;">Exceed member expectations relating to the professionalism of demeanor, efficient and effective customer service (on phone or in-person) and maintenance of workstation and office facility</span></li> <li><span style="font-family: Arial;">Perform outbound sales and service calls</span></li> <li><span style="font-family: Arial;">Maintain accurate records</span></li> <li><span style="font-family: Arial;">Read, comprehend and communicate clearly and concisely in the work environment and with the public (e.g<em>.,&nbsp;</em>explain instructions, rules, and procedures)</span></li> <li><span style="font-family: Arial;">Work irregular hours including holidays and weekends (may include community events)</span></li> <li><span style="font-family: Arial;">Willingness and ability to work in any assigned location and work irregular hours to include weekends and holidays</span></li> </ul> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> <p align="left"><span style="font-family: Arial;">Successful agents will possess effective communication skills, strong phone sales, prospecting skills, ambition, motivation, and drive!<br /></span></p> <div align="left"><strong><span style="font-family: Arial;">Important Note:</span></strong></div> <p align="left"><span style="font-family: Arial;">The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.</span></p> <p><span style="font-family: Arial;">The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. &nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</span></p> <p align="left"><span style="font-family: Arial;">&nbsp;</span></p>