Tow /Light Service Operators, Emergency Roadside

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Grand Rapids, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.
Responsibilities: <ul> <li style="font-weight: 300;"><span style="font-weight: 300;">Operating a tow truck or a light service vehicle to provide Emergency Road Service (Roadside Assistance) to AAA members</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Identifying the vehicle's problem and providing service (tire changes, fuel delivery, battery jumpstarts, minor mechanical adjustments, battery installations, lockout service, etc.)</span></li> <li style="font-weight: 300;"><span style="font-weight: 300;">Provide or arrange for tow services when the vehicle cannot be started or is unsafe to drive&nbsp;</span></li> </ul> <p style="font-weight: 300;"><strong style="font-weight: 300;"><span style="font-weight: 300;">Salary:</span></strong></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;">Competitive base pay&nbsp;to start, you could earn $35,500&nbsp; &ndash; $50,000 annually</li> <li style="font-weight: 300;">Sign-On Bonus $750</li> <li style="font-weight: 300;">Shift premium for the evening and overnight timeframes, earn&nbsp;additional pay&nbsp;</li> <li style="font-weight: 300;"><strong style="font-weight: 300;">Overtime Opportunities</strong></li> <li style="font-weight: 300;">Year-end bonus opportunities</li> </ul>
Requirements: <p style="font-weight: 300;"><strong style="font-weight: 300;">AAA&rsquo;s everyday heroes:</strong></p> <ul style="font-weight: 300;"> <li style="font-weight: 300;">Have experience operating a full-size or light service vehicle/tow truck and/or applicable service equipment</li> <li style="font-weight: 300;">Are able to demonstrate&nbsp;<em style="font-weight: 300;">Great Customer Service</em></li> <li style="font-weight: 300;">Successfully complete drug screening, MVR, and criminal background check, and DOT health screen</li> <li style="font-weight: 300;">Have a High school diploma or GED</li> <li style="font-weight: 300;">Are willing and able to work irregular hours, weekends, holidays, and special events as required</li> <li style="font-weight: 300;">Are willing to work in adverse weather conditions</li> <li style="font-weight: 300;">Are able to lift material weighing up to seventy-five (75) pounds</li> </ul> <p style="font-weight: 300;"><strong style="font-weight: 300;"><span style="font-weight: 300;">Apply Today</span></strong><span style="font-weight: 300;">&nbsp;to join our team of heroes and help AAA members enjoy life&rsquo;s journey with peace of mind by providing the best in class service for their emergency roadside assistance needs.&nbsp;</span><span style="font-weight: 300;">&nbsp;</span></p> <p style="font-weight: 300;">The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.</p> <p style="font-weight: 300;">Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</p>