Fleet Supevisor, Emergency Roadside

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Lincoln, NE

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

keywords: about acg,work environment,compensation,training,process management,management,maintenance,reporting,budget,process management,performance,communication,digital,values,education,technology


Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
Responsibilities: <ul> <li><span style="font-family: Arial; font-size: medium;">Supervises activities and personnel relative to the service vehicle and club fleet programs for an assigned shift.<br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Interviews and recommends the hiring of personnel.&nbsp; <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Schedules work hours and assign job duties.&nbsp; <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Trains personnel regarding policies, procedures, and equipment operation.&nbsp; <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Evaluates employee work performance.&nbsp; <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Notifies management regarding member complaints concerning driver performance.&nbsp; <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Monitors fleet budget and approve related expenditures.&nbsp; <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Responsible for the repair and conversion of service vans and tow trucks.&nbsp; <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Supervises and participates in special automotive related events.&nbsp; <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Functions as service vehicle operator as required.&nbsp; <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Schedules fleet maintenance and repair.&nbsp; <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Maintains service vehicle supplies.&nbsp; <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Provides training for a new tow truck and van drivers.&nbsp; <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Coordinates and recommends the revision/development of Club Fleet and Service Vehicle procedures.&nbsp; <br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Conducts staff meetings to apprise employees regarding the implementation/revision of operating policies/procedures.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Maintains daily statistics for reporting purposes and prepares reports for management review regarding reimbursement and Club tow truck/service vehicle activities.<br /></span></li> <li><span style="font-family: Arial; font-size: medium;">Investigates, arbitrates, and settles member/customer damage and service complaints.</span></li> </ul>
Requirements: <p><span style="font-family: Arial; font-size: medium;"><strong><u>Preferred Qualifications:</u></strong></span></p> <p><span style="font-family: Arial; font-size: medium;">College level coursework in Business Administration or a related field.</span></p> <div>&nbsp;</div> <p><span style="font-family: Arial; font-size: medium;">Experience in:</span></p> <ul> <li>Emergency road service</li> <li>Fleet management</li> <li><span style="font-size: medium;">A supervisory capacity</span></li> <li>Operating dispatching equipment</li> </ul> <div>&nbsp;</div> <p><span style="font-family: Arial; font-size: medium;">Knowledge of:</span></p> <ul> <li>Automotive Services rules, restrictions and towing procedures</li> <li>ACG mainframe systems</li> <li>PC based D/2000 electronic call receiving &amp; dispatch system</li> <li>Company products, policies and procedures</li> </ul> <div>&nbsp;</div> <p><span style="font-family: Arial; font-size: medium;">Willingness and ability to work irregular hours, weekends and holidays.</span></p> <div>&nbsp;</div> <div><strong><u>Work Environment</u></strong></div> <p><span style="font-family: Arial; font-size: medium;">Works in a temperature controlled office environment.&nbsp; Occasionally (up to 30% of work time) works as service van driver with exposure to road hazards and temperature extremes.&nbsp; Frequent (up to 50% of time) walking and standing.&nbsp; Occasional (up to 30% of work time) lifting, pulling and pushing.</span></p> <p><br /><strong>Qualifications</strong></p> <p><span style="font-family: Arial; font-size: medium;"><strong><u>Required Qualifications:</u></strong></span></p> <div>Possession of a valid State driver&rsquo;s license.</div> <p><span style="font-family: Arial; font-size: medium;">Possession of a valid Michigan Chauffeur&rsquo;s driver&rsquo;s license.</span></p> <p><span style="font-family: Arial; font-size: medium;">No more than six (6) points on a Michigan driver&rsquo;s license.</span></p> <div>&nbsp;</div> <div>Experience in:</div> <ul> <li>Interacting with vendors, contractors</li> <li>Preparing cost and expense reports</li> <li>Assisting disabled vehicles and stranded motorists</li> <li>Towing and minor automobile maintenance</li> <li>Automotive fleet maintenance and repair</li> <li>Resolving customer service/damage complaints<span style="font-size: medium;">&nbsp;</span></li> </ul> <p><span style="font-family: Arial; font-size: medium;">Knowledge of:</span></p> <ul> <li>Towing procedures</li> <li>Budget preparation techniques</li> <li>Basic software packages (e.g. Word, Excel)</li> <li>Service vehicles and related equipment used to provide emergency roadside assistance</li> </ul> <div>&nbsp;</div> <div>Supervisory ability to include:</div> <ul> <li>Scheduling</li> <li>Staffing</li> <li>Budgeting</li> <li>Decision making</li> <li>Analysis and problem solving</li> <li>Evaluating employee work performance</li> <li>Leadership</li> <li>Coordinating and controlling major projects</li> </ul> <div>&nbsp;</div> <p><span style="font-family: Arial; font-size: medium;">Ability to:</span></p> <ul> <li>Communicate effectively with others in a work environment and with the public (Police, service (towing) providers)</li> <li>Demonstrate customer service skills</li> <li>Convert vehicles to service vans and tow trucks in accordance with departmental specifications</li> <li>Operate a two way radio/Nextel, digital dispatch system, cellular phone, emergency lighting and public address system (e.g. Starting systems, lock out tools, etc.)</li> <li>Main accurate records</li> <li>Prepare reports</li> <li>Perform basic mathematical calculations including addition, subtraction, multiplication, division and percentages</li> </ul> <p><span style="font-family: Arial; font-size: medium;">Written communication skills to include report preparation.&nbsp; (A writing sample may be required at time of interview).</span></p> <div>&nbsp;</div> <div>&nbsp;</div> <div><span style="font-size: medium;">The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance,&nbsp; 401(k), generous time off, a complimentary AAA Membership and much more!</span></div> <div><span style="font-size: medium;">&nbsp;</span></div> <div><span style="font-size: medium;"><strong>Important Note:</strong>&nbsp;The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</span></div> <div>&nbsp;</div> <div>&nbsp;</div> <div>The Auto Club Group, and all of&nbsp;its affiliated companies,&nbsp;is an equal opportunity/affirmative action employer. &nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</div>