Customer Service Representative

<span id="requisitionDescriptionInterface.ID1513.row1" class="text" title=""><span style="font-family: Arial;"><span style="font-family: Arial; font-size: small;">Be someone&rsquo;s hero every day!<br /><br /><strong>AAA is now hiring for Temporary Full and Part-Time Customer Service Representatives</strong>. <br /><br /><span style="font-family: Arial;">Be a part of AAA - a company known for providing best-in-class service to its members when they need help the most!&nbsp; There is nothing like the feeling of providing safety, security and peace of mind to members when they call for emergency roadside assistance.</span><br /><br /><br /></span></span></span>

Heathrow, FL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

keywords: training,compensation,call center,analysis,data entry,performance,passion,professional

Individual Contributor

Competitive Base Pay

Overview: <div><span style="font-family: Arial;">To prepare you for this exciting opportunity, we offer:</span> <ul type="disc"> <li><span style="font-family: Arial;">Full-Time paid Training (6 Weeks) that runs Monday-Friday from 12:00 pm-8:30 pm</span></li> <li><span style="font-family: Arial;">Beginning February 20, 2017</span></li> <li><span style="font-family: Arial;">Afternoon/evening/weekend shifts available after training </span></li> <li><span style="font-family: Arial;">High levels of performance in this position may lead to regular employment with AAA</span></li> </ul> <div><span style="font-family: Arial;">As a reward for your Passion and Commitment we offer:</span></div> <ul type="disc"> <li><span style="font-family: Arial;">Competitive base pay of $13/hour to start + shift premium for evening and overnight timeframes</span></li> <li><strong>Bilingual Spanish speaking agents eligible for a $1.00/hour skill premium</strong>&nbsp;<strong>&nbsp;</strong></li> <li><span style="font-family: Arial;">Employee Recognition</span></li> <li><span style="font-family: Arial;">Rewarding Fast Paced Environment</span></li> <li><span style="font-family: Arial;">Employee Assistance Program&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br /></span></li> </ul> <span style="font-family: Arial;"><span id="requisitionDescriptionInterface.ID1571.row1" class="text" title=""></span><br /><br /></span></div>
Responsibilities: <div><span style="font-family: Arial;">You can make a difference by helping our members during stressful situations. Come to the rescue and provide top-notch service by:</span></div> <ul type="disc"> <li><span style="font-family: Arial;">Responding to emergency road service requests in a call center environment</span></li> <li><span style="font-family: Arial;">Listening to members and identifying their problem</span></li> <li><span style="font-family: Arial;">Performing geographical location spotting and data entry</span></li> <li><span style="font-family: Arial;">Seeking a solution to get the member back on the road </span></li> <li><span style="font-family: Arial;">Analyzing member accounts to determine additional products and services that benefit the member</span></li> </ul>
Requirements: <div><span style="font-family: Arial;">This is a challenging and rewarding position that requires passion and commitment to the well-being of others.&nbsp; If you think you are right for this role, you will need to be able to:</span></div> <ul type="disc"> <li><span style="font-family: Arial;">Navigate through a P.C. and multiple applications</span></li> <li><span style="font-family: Arial;">Provide a high level of customer service in a professional environment&nbsp;</span></li> <li><span style="font-family: Arial;">Cross and upsell member benefits</span></li> </ul> <div><span style="font-family: Arial;">&nbsp;</span></div> <div><span style="font-family: Arial;">Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</span></div>