Customer Service Representative I

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.<br /><br /><span id="requisitionDescriptionInterface.ID1513.row1" class="text" title=""><span style="font-family: Arial;"><strong><span style="font-family: Arial; font-size: small;">AAA is now hiring for Temporary Full and Part-Time Customer Service Representatives</span></strong></span></span>!

Nashville, TN

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

keywords: training,performance,safety,passion,call center,analysis,data entry,performance,passion,sales,professional

Individual Contributor

Paid Training & Competitive Base Pay

Overview: <div><span style="font-family: Arial;">Be a part of AAA - a company known for providing best-in-class service to its members when they need help the most!&nbsp; There is nothing like the feeling of providing safety, security and peace of mind to members when they call for emergency roadside assistance.</span></div> <div> <p>To prepare you for this exciting opportunity, we offer:</p> <ul> <li>Full-Time paid Training (6 Weeks) that runs Monday-Friday from 12:00 pm-8:30 pm</li> <li>Beginning February 20, 2017</li> <li>Afternoon/evening/weekend shifts available after training</li> <li>High levels of performance in this position may lead to regular employment with AAA</li> </ul> As a reward for your Passion and Commitment we offer: <ul> <li>Competitive base pay of $13/hour to start + shift premium for evening and overnight time-frames</li> <li>Employee Recognition</li> <li>Rewarding Fast Paced Environment</li> <li>Employee Assistance Program&nbsp;&nbsp;</li> </ul> </div>
Responsibilities: <div><span style="font-family: Arial;">You can make a difference by helping our members during stressful situations. Come to the rescue and provide top-notch service by:</span></div> <ul type="disc"> <li><span style="font-family: Arial;">Responding to emergency road service requests in a call center environment</span></li> <li><span style="font-family: Arial;">Listening to members and identifying their problem</span></li> <li><span style="font-family: Arial;">Performing geographical location spotting and data entry</span></li> <li><span style="font-family: Arial;">Seeking a solution to get the member back on the road </span></li> <li><span style="font-family: Arial;">Analyzing member accounts to determine additional products and services that benefit the member</span></li> </ul>
Requirements: <span style="font-family: Arial;">This is a challenging and rewarding position that requires passion and commitment to the well-being of others.&nbsp; If you think you are right for this role, you will need to be able to:</span> <ul type="disc"> <li><span style="font-family: Arial;">Navigate through a P.C. and multiple applications</span></li> <li><span style="font-family: Arial;">Provide a high level of customer service in a professional environment&nbsp;</span></li> <li><span style="font-family: Arial;">Cross and up sell member benefits</span></li> </ul> <br /><strong>Important Note</strong>: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.