Employee Relations Specialist

<p><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif;">A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals - and make a difference. Get started by choosing the career that's right for you.</span></p>

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Individual Contributor

Competitive Compensation and Benefits Package

Overview: <p>The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.<br /><br /><strong><u>Work Environment:<br /></u></strong>Works in a temperature controlled office environment.<br /><br />The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!</p>
Responsibilities: <p>Assists in resolving employee issues by communicating policy, responding to inquiries, providing services to management, investigating issues, gathering data and preparing reports that enable management to make informed decisions that are in compliance legally and with Club policies and guidelines.&nbsp;</p> <p>Responsible for conducting exit interviews.&nbsp; Individual will also be responsible for compiling information for and responding to inquiries from local, state and federal agencies and responding to basic unemployment claims. &nbsp;</p> <p>Acts as first point of contact for receiving incoming employee relations calls.&nbsp; Evaluates the scope of issues. Seeks advice from Sr. Employee Relations Specialist, and Manager, Employee Relations as needed.</p> <p>Administers various human resources plans and procedures for employees.&nbsp; Assists in developing and implementing human resources policies and procedures.&nbsp; Prepares related communications and correspondence.</p> <p>Researches, gathers documentation, and analyzes data to assist management and corporate counsel in investigating, answering and settling legal claims.</p>
Requirements: <p><strong><u>Preferred Qualifications:</u></strong></p> <ul> <li>Human Resources certification</li> <li>Knowledge of ACG personnel policies and procedures</li> <li>Knowledge of State and Federal employment laws and regulations</li> </ul> <p><strong><u>Required Qualifications (these are the minimum requirements to qualify):</u></strong></p> <p><u>Education (include minimum education and any licensing/certifications):</u></p> <ul> <li>Bachelor's degree or equivalent experience in Human Resource management or equivalent</li> <li>Attain the appropriate Human Resources certification within&nbsp;one year of hire</li> </ul> <p><u>Experience:</u></p> <ul> <li>HR experience</li> <li>Developing, interpreting, and administering personnel policies and procedures</li> <li>Employee counseling, coaching, or evaluating</li> </ul> <p><u>Knowledge and Skills:</u></p> <ul> <li>Standard concepts, practices and procedures within the employee relations field including ADA, FLSA, EEO, FMLA</li> <li>Excellent communication skills and a demonstrated ability to successfully work within a team environment and maintain good working relationships are required&nbsp;</li> </ul> <p><strong>Important Note:</strong> The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</p>