Group Travel Counselor

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Lady Lake, FL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Individual Contributor

Competitive Compensation and Benefits Package

Overview: <span class="text" title=""><span class="text" title=""><span style="font-size: medium;">The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;<br /><br /><span id="requisitionDescriptionInterface.ID1571.row1" class="text" title="">The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!</span><br /><br /></span></span></span> <p style="margin-bottom: 0px; margin-top: 0px;"><strong><u>Work Environment</u></strong><u></u>: Works in a temperature controlled office environment. Occasional (less than 20% of work time) required with exposure to road hazards and temperature extremes.&nbsp;&nbsp;</p> <span id="requisitionDescriptionInterface.ID1513.row1" class="text" title=""><span style="font-size: medium;"><br /></span></span>
Responsibilities: <p style="margin-bottom: 0px; margin-top: 0px;"><strong><u>Primary Duties and Responsibilities (details of the basic job functions):</u></strong></p> <p style="margin-bottom: 0px; margin-top: 0px;">Negotiates price quotes from vendors for transportation, lodging, meals, and sightseeing activities.&nbsp; Coordinates brochure production, including writing copy, selecting photos and proofing.&nbsp; Produces a variety of reports and client mailings, rooming lists, billing statements, inventory lists, itineraries, final bulletins, etc.&nbsp; Processes booking invoices, deposits and other payments, changes and cancellations from tour members.&nbsp; Completes air reservations and issues tickets.&nbsp; Discusses tour arrangements, itinerary, billing, etc. with client, branch office consultant and/or vendor.&nbsp; Prepares tour escort book and related material including expense, etc.&nbsp; Verifies tour escorts expense report, tour report completion and follow-up on any outstanding override commissions.&nbsp; Reviews industry and AAA product and services to maintain current information.&nbsp;</p> <div>&nbsp;</div>
Requirements: <div><strong><u>Preferred Qualifications:</u></strong></div> <ul> <li>Certified Travel Agent (CTA) Designation</li> <li>Certified Travel Counselor (CTC) Designation</li> <li>Extensive group travel experience, including large departures</li> <li>Experience using Apollo reservation system.</li> </ul> <p><br />Qualifications<br /><strong><u>Required Qualifications (these are the minimum requirements to qualify):</u></strong></p> <p><u>Education (include minimum education and any licensing/certifications):</u></p> <p>High School diploma or equivalent</p> <p><u>Experience:</u></p> <ul> <li>Comprehensive travel agent experience with emphasis on group transactions (domestic and international).</li> <li>Negotiating preferred rates (group contracts) with airlines, hotels, ground transportation suppliers, cruise lines, etc.</li> <li>Accurately performing basic mathematical calculations</li> <li>Preparing travel brochures and marketing materials</li> <li>Processing monetary transactions</li> <li>Using computer software applications (i.e. Word, Excel, etc.)</li> <li>Promoting preferred vendors</li> </ul> <p>&nbsp;<br />Knowledge and Skills:</p> <ul> <li>Computer reservations systems</li> <li>World geography</li> <li>Travel processing procedures</li> <li>Standards and regulations concerning the travel industry</li> <li>Presenting travel programs to groups of potential clients</li> <li>Working under pressure to meet deadlines</li> <li>Determining competitive pricing</li> <li>Meeting and maintaining quality standards</li> <li>Performing comprehensive sales relating to products and services available</li> <li>Analyzing and developing programs that will be beneficial to the success of the group travel operations</li> <li>Analyzing and resolving problems</li> <li>Preparing and presenting oral and written reports</li> </ul> <p>&nbsp;<br /><strong>Important Note:</strong>&nbsp;The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</p> <p>The Auto Club Group, and all of&nbsp;its affiliated companies,&nbsp;is an equal opportunity/affirmative action employer. &nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</p> <p>&nbsp;<br />Schedule:&nbsp;Full-time<br />Shift:&nbsp;Day<br />Employee Status:&nbsp;Regular<br />Job Type:&nbsp;Regular<br />Travel:&nbsp;No</p>