Inbound Membership Sales Representative

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Heathrow, FL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

keywords: training,sales,management,compliance,customer service,sales,education,build,organization,decision making,technology,professional

Individual Contributor

Overview: <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-size: medium;"><strong><u>Primary Duties and Responsibilities (details of the basic job functions):</u></strong></span></p> <p style="margin-bottom: 0px; margin-top: 0px;">Responding to inbound calls, this position is responsible for selling new memberships, persuading members to reinstate/renew their memberships, transferring memberships from affiliate clubs, and/or researching post office returns and correcting addresses to ensure members have no break in service.</p> <span id="requisitionDescriptionInterface.ID1580.row1" class="text" title=""><strong><br />***TRAINING STARTS JUNE 5, 2017***</strong></span>
Responsibilities: Resolves problems impeding renewal or transfer of membership. &nbsp;Computes membership fees and adjusts records as required. &nbsp;Fully utilizes all available data platforms including POS, Campaign Manager, &nbsp;and &nbsp;POC system. Consistently &nbsp;demonstrates a positive service attitude to members and non-members by accurately and courteously explaining policies and procedures.
Requirements: <div id="requisitionDescriptionInterface.ID1611.row1" class="inlinepanel" style="display: inline;" title=""><span class="subtitle">Qualifications</span></div> <span class="blockpanel"><span class="">&nbsp;</span></span> <p style="margin-bottom: 0px; margin-top: 0px;"><u><strong>Required Qualifications (these are the minimum requirements to qualify):</strong></u></p> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <ul> <li><span style="font-size: medium;">Professional phone etiquette</span></li> <li><span style="font-size: medium;">Excellent sales and customer service experience in faced paced call center required</span></li> <li><span style="font-size: medium;">Strong telephone sales skills with the ability to negotiate products and services and close sales</span></li> <li><span style="font-size: medium;">Good listening skills, &nbsp;patience on the phone and the desire to push for high sales</span></li> <li><span style="font-size: medium;">Strong interpersonal and relationship building skills &ndash; able to take a consultative approach and build relationships with internal and external customers</span></li> <li><span style="font-size: medium;">Ability to multi-task and to work independently &nbsp;</span></li> <li><span style="font-size: medium;">Self motivated with strong decision making ability and attention to detail</span></li> <li><span style="font-size: medium;">Microsoft PC applications (Word, Excel, and Access) and Internet proficiency preferred&nbsp;</span></li> <li><span style="font-size: medium;">High school diploma (or equivalent) required</span></li> </ul> <br /><br /> <div id="requisitionDescriptionInterface.ID1595.row1" class="contentlinepanel" title=""> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-size: medium;">The Auto Club Group, and all of&nbsp;its affiliated companies,&nbsp;is an equal opportunity/affirmative action employer. &nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</span></p> <div>&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;"><strong>Important Note:</strong> The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.<br /><br /><br /></p> <div id="requisitionDescriptionInterface.ID2115.row1" class="contentlinepanel" title=""><span id="requisitionDescriptionInterface.ID1981.row1" class="subtitle" style="display: inline;" title="">Schedule</span><span id="requisitionDescriptionInterface.ID1998.row1" class="subtitle" title="">:</span><span class="inline">&nbsp;</span><span id="requisitionDescriptionInterface.ID2008.row1" class="text" title="">Full-time<br /></span><span id="requisitionDescriptionInterface.ID2081.row1" class="subtitle" style="display: inline;" title="">Employee Status</span><span id="requisitionDescriptionInterface.ID2098.row1" class="subtitle" title="">:</span><span class="inline">&nbsp;</span><span id="requisitionDescriptionInterface.ID2108.row1" class="text" title="">Regular<br /></span><span id="requisitionDescriptionInterface.ID2008.row1" class="text" title=""></span><span id="requisitionDescriptionInterface.ID2131.row1" class="subtitle" style="display: inline;" title="">Job Type</span><span id="requisitionDescriptionInterface.ID2148.row1" class="subtitle" title="">:</span><span class="inline">&nbsp;</span><span id="requisitionDescriptionInterface.ID2158.row1" class="text" title="">Regular</span></div> </div> <div id="requisitionDescriptionInterface.ID2215.row1" class="contentlinepanel" title=""><span id="requisitionDescriptionInterface.ID2208.row1" class="text" title=""></span><span id="requisitionDescriptionInterface.ID2231.row1" class="subtitle" style="display: inline;" title="">Travel</span><span id="requisitionDescriptionInterface.ID2248.row1" class="subtitle" title="">:</span><span class="inline">&nbsp;</span><span id="requisitionDescriptionInterface.ID2258.row1" class="text" title="">No</span></div>