Insurance Customer Service Representative

<span id="requisitionDescriptionInterface.ID1513.row1" class="text" title="">The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands.<br /><span id="requisitionDescriptionInterface.ID1571.row1" class="text" title=""><br />The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!</span><br /></span>

Saline, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Individual Contributor

Competitive Compensation and Benefits Package

Overview: <span id="requisitionDescriptionInterface.ID1513.row1" class="text" title="">Provides a high level of support services to members related to the sales and service function including: servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products. </span>
Responsibilities: <ul> <li style="margin-bottom: 0px; margin-top: 0px;">Routes members with complete travel itinerary, including triptiks, brochures, tour books, maps, travel and recreation information and all necessary and pertinent information in accordance with Company and National AAA approved procedures.&nbsp;&nbsp;</li> <li style="margin-bottom: 0px; margin-top: 0px;">Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer.</li> <li style="margin-bottom: 0px; margin-top: 0px;">Responds to customer inquiries and refers to agent when appropriate.&nbsp;</li> <li style="margin-bottom: 0px; margin-top: 0px;">Provides a high level of administrative support to Travel and Insurance Agents during peak periods.</li> <li style="margin-bottom: 0px; margin-top: 0px;">Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel.&nbsp;</li> <li style="margin-bottom: 0px; margin-top: 0px;">Conducts outbound promotional call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines.&nbsp;</li> <li style="margin-bottom: 0px; margin-top: 0px;">Participates in a team environment to promote customer satisfaction and consistent service following the customer service model.&nbsp;</li> <li style="margin-bottom: 0px; margin-top: 0px;">Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary.&nbsp;</li> <li style="margin-bottom: 0px; margin-top: 0px;">Participates in office events developed to generate revenue, improve member awareness of products and support local community activities.&nbsp;</li> </ul>
Requirements: <ul> <li>Appropriate State Life Accident and Health License</li> <li>Travel accreditation (i.e. Disney College of Knowledge, Destination Specialties or CTA Certification)&nbsp;</li> <li>Experience touring procedures including the development of auto travel routings, marked maps and triptiks</li> <li>Club and Travel promotions including the sales of travel, club and membership products and services</li> <li>Promoting the sales of ACG insurance using established guidelines&nbsp;</li> <li>Knowledge of the Auto Club Group Preferred Vendors requirements and service standards</li> <li>Work Environment: Work in a temperature-controlled office environment.</li> <li>Possess the appropriate State Property &amp; Casualty license</li> <li>Successful completion of Customer Service, Club and Travel and Payment Processing training within 6 months of hire</li> <li>May be required to attain and maintain state membership licenses as appropriate by department&nbsp;&nbsp;</li> <li>Experience providing a high level of customer-focused service</li> <li>Servicing insurance policies and processing applications, renewals and amendments</li> <li>Taking payments</li> <li>Responding to billing and coverage questions</li> <li>Promoting the sale of insurance products and/or travel and membership products</li> <li>Processing monetary transactions</li> <li>Outbound promotional calls for insurance and/or travel</li> <li>Computer software applications (Word, Excel, etc.) and web based operations&nbsp;</li> <li>Knowledge of insurance and travel terminology, general insurance and/or travel regulations, underwriting procedures, sales regulatory and compliance guidelines, travel systems (e.g. Focal Point, View point, ITT, AXIS, etc.) and/or Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or membership systems</li> <li>Communicate effectively (verbal and written) with others in a work environment</li> <li>Perform mathematical calculations to accurately perform monetary transactions</li> <li>Work effectively in a team environment</li> <li>Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility</li> <li>Work irregular hours including holidays and weekends (may include community events)</li> <li>Work under pressure in a high volume, fast paced customer service environment</li> <li>Maintain appropriate State Property &amp; Casualty license</li> </ul>