Insurance Sales & Service Representative

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

Alpena, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Individual Contributor


Overview: <p>Provide support to the Field Sales environment by developing and servicing existing accounts, performing outbound prospecting and retention calls, processing applications, renewals and amendments and resolving customer problems. Provide price quotes on all insurance products which factor in all applicable rules (underwriting, business, etc.) and discounts in an effort to complete the sale.</p>
Responsibilities: <p>Respond to inquires and explain product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various membership and insurance products.&nbsp; Recognize and promote cross-sales opportunities within the context of servicing a change to an existing member&rsquo;s policy and provides efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures.&nbsp;</p> <p>Provide support to Agents by assisting customers with questions and service related problems for existing accounts and performing outbound prospecting calls to members and non-members in order to provide sales leads.&nbsp; Provide advanced technical and product information in response to the customer&rsquo;s questions and/or problems to ensure achievement of quality and customer service goals.&nbsp; Rewrite and reinstate insurance policies according to underwriting and business rules.&nbsp; Requote and initiate paper or point of sale transactions required to amend or add insurance coverage (change address, etc.).&nbsp; Contact members or insured regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations.</p>
Requirements: <ul> <li>College level coursework, certification or equivalent (i.e., continuous learning).</li> <li>Possession and maintenance of appropriate Health insurance sales license.</li> <li>PC software applications (Word, Excel, etc.).</li> <li>Investigation and resolution of sales related problems.</li> <li>Outbound prospecting calls.</li> <li>The Auto Club Group membership services and products.</li> <li>The Auto Club Group insurance product features.</li> <li>The Auto Club Group subsidiary products.</li> <li>Equity and group billing.</li> <li>Insurance computer software applications (PPS, POS, IMS, IPM).</li> <li>Possession and maintenance of appropriate State Property &amp; Casualty and Life insurance sales license.</li> <li>Successful completion of Customer Service, Insurance and Membership training within 6 months of hire.</li> <li>Possess a valid appropriate State driver&rsquo;s license.</li> <li>Providing a high level of customer-focused service.</li> <li>Competently entering information on various screens using a pc keyboard.</li> <li>Navigating through a pc windows environment, including accessing.</li> <li>Information from multiple applications.</li> <li>Managing and navigating multiple sources of information and applying as needed.</li> <li>Servicing insurance policies including processing applications, renewals and amendments.</li> <li>Promoting the sales of insurance products and services using established guidelines.</li> <li>Presenting complex information in a clear and concise manner.</li> <li>Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services.</li> <li>Analyze member/potential customer insurance needs and determine appropriate levels of coverage.</li> <li>Prepare appropriate rate quotations.</li> <li>Organize, plan and promote the sale of ACG insurance and membership products and services.</li> <li>Work independently, with minimal supervision.</li> <li>Work within a team environment.</li> <li>Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility.</li> <li>Perform outbound sales and service calls.</li> <li>Maintain accurate records.</li> <li>Read, comprehend and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures).</li> <li>Work irregular hours including holidays and weekends (may include community events).</li> <li>Willingness and ability to work in any assigned location and work irregular hours to include weekends and holidays.</li> </ul>