Leisure Travel Agent

<p style="margin-bottom: 0px; margin-top: 0px;">The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands.<br /><br /><span id="requisitionDescriptionInterface.ID1571.row1" class="text" title=""><span style="font-size: medium;">The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!</span></span></p>

Evergreen Park, IL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

keywords: work environment,sales,sales,performance,consulting,customer care,communication,data entry,operations,travel,calculations,education,experience,communication,proficiency,advanced knowledge,certification

Individual Contributor

Competitive Compensation and Benefits Package

Overview: <ul> <li><span class="text" title=""><span class="text" title="">Sell complex and/or large scale domestic and international travel packages.&nbsp; <br /></span></span></li> <li>Work Environment: Works indoors in a temperature controlled office environment.</li> </ul>
Responsibilities: <ul> <li>Advise on best value, location, and mode of travel to meet client needs and manage book of business.&nbsp;</li> <li>Complete reservations and advises clients regarding documentation requirements.&nbsp;</li> <li>Consummate sale by making necessary travel arrangements (i.e. reservation, collection of money, and processing of documents).&nbsp;</li> <li>Receive and resolve related customer concerns.&nbsp;</li> <li>Enter AAA travel sales data into CRM system in accordance with company guidelines.&nbsp;</li> <li>May oversee the daily travel operation in an assigned location.</li> <li>May perform administrative functions such as facility issues (i.e. equipment, cleaning, etc.), assist management in training new staff members, maintaining attendance records, etc.&nbsp;</li> <li>May monitor travel system performance and notify management regarding concerns.&nbsp;</li> </ul>
Requirements: <ul> <li>Successful completion of an approved travel school, vendor sponsored certification,&nbsp;ICTA&nbsp;MCC/ACC, CTA/CTC, International and Domestic DS modules, or substantial experience as a travel agent.</li> <li>Evidence of participation in industry educational activities such as AAA University, Preferred Supplier Training, Advanced Sales Training, Advanced Prospecting Training.</li> <li>Proficiency in utilizing airline reservation systems to include domestic and international ticketing systems.</li> <li>Extensive experience in/with: planning and booking complex and/or large scale domestic and international travel packages</li> <li>Travel 10% of the time</li> </ul> <p>Advanced knowledge of:</p> <ul> <li>Domestic and international fare structures and ticketing systems</li> </ul> <ul> <li>Sales and prospecting techniques</li> <li>Customer relationship skills</li> <li>Internet sites for research and booking capabilities</li> <li>Travel conditions including customs, immigration and inoculation requirements,&nbsp;hygienic practices, political situations, etc.</li> <li>Monetary restrictions, and cancellation/change penalties</li> <li>Travel regulations including A.R.C. (Airline Reporting Corporation) and I.A.T.A.N. (International Association of Travel Agency Network)</li> </ul> <p>Ability to:</p> <ul> <li>Capture travel related information into reservation/financial system</li> <li>Communicate effectively in a work environment, the public and travel vendors</li> <li>Perform basic mathematical calculations including percentages to complete</li> <li>Travel sales transactions</li> <li>Work irregular hours</li> </ul> <span id="requisitionDescriptionInterface.ID1571.row1" class="text" title=""><span style="font-size: medium;"><strong>Important Note:</strong>&nbsp;The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</span></span>