Leisure Travel Agent

<p>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals - and make a difference. Get started by choosing the career that's right for you.</p>

Rochester, MN

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Individual Contributor

Competitive Compensation and Benefits Package

Overview: <p>The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.<br /><br />Work Environment:<br />Works indoors in a temperature controlled office environment.<br /><br />The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!</p>
Responsibilities: <p>Sell complex and/or large scale domestic and international travel packages.&nbsp; Advise on best value, location, and mode of travel to meet client needs and manage book of business.&nbsp; Complete reservations and advises clients regarding documentation requirements.&nbsp; Consummate sale by making necessary travel arrangements (i.e. reservation, collection of money, and processing of documents).&nbsp; Receive and resolve related customer concerns.&nbsp; Enter AAA travel sales data into CRM system in accordance with company guidelines.&nbsp; May oversee the daily travel operation in an assigned location.<br /><br />May perform administrative functions such as facility issues (i.e. equipment, cleaning, etc.), assist management in training new staff members, maintaining attendance records, etc.&nbsp; May monitor travel system performance and notify management regarding concerns. &nbsp;</p>
Requirements: <ul> <li>Successful completion of an approved travel school, vendor sponsored certification,&nbsp; ICTA&nbsp; MCC/ACC, CTA/CTC, International and Domestic DS modules, or substantial experience as a travel agent.</li> <li>Provide evidence of participation in industry educational activities such as AAA University, Preferred Supplier Training, Advanced Sales Training, Advanced Prospecting Training.</li> </ul> <p>Experience:</p> <p>Extensive experience in/with:</p> <ul> <li>Planning and booking complex and/or large scale domestic and international travel packages</li> </ul> <p>Advanced knowledge of:</p> <ul> <li>Domestic and international fare structures and ticketing systems</li> <li>Sales and prospecting techniques</li> <li>Customer relationship skills</li> <li>Internet sites for research and booking capabilities</li> <li>Travel conditions including customs, immigration and inoculation requirements,&nbsp; hygienic practices, political situations, etc.</li> <li>Monetary restrictions, and cancellation/change penalties</li> <li>Travel regulations including A.R.C. (Airline Reporting Corporation) and I.A.T.A.N. (International Association of Travel Agency Network)</li> <li>Proficiency in utilizing airline reservation systems to include domestic and international ticketing systems</li> </ul> <p>Ability to:</p> <ul> <li>Capture travel related information into reservation/financial system</li> <li>Communicate effectively in a work environment, the public and travel vendors</li> <li>Perform basic mathematical calculations including percentages to complete&nbsp;Travel sales transactions</li> <li>Work irregular hours</li> </ul> <p>Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</p>