Member Representative I

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. 

Traverse City, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

keywords: insurance,support,teamwork,management,administration,support,experience,environment,process management,organization,travel,communication,willingness to learn,knowledge,professional

Individual Contributor

Competitive compensation and benefits packages

Overview: Provides support services to members including greeting, servicing and selling travel and membership products (car, hotel, basic tour packages, etc.), generating leads, updating members on travel and insurance specials and providing travel information including triptiks, tour books, maps, etc. Responds to customer inquiries and refers to senior staff or agent when appropriate.  Provides cashiering services to members including taking insurance payments (installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer.
Responsibilities: Promotes Auto Club Group products and services following established guidelines.  Participates in a team environment to promote customer satisfaction and consistent service following the customer service model.  Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution when appropriate.  Participates in office events developed to generate revenue, improve member awareness of products and support local community activities.  Provides administrative support to the travel and/or insurance sales staff during peak periods.
Requirements: <ul> <li><span style="font-size: medium;">Successful completion of Customer Service, Club, Travel and Payment Processing training within&nbsp;6 months of hire</span></li> <li><span style="font-size: medium;">Experience in a customer focused environment</span>&nbsp;</li> </ul> <ul> <li><span style="font-size: medium;">Experience with providing customer focused service and timely solutions to problems</span></li> <li><span style="font-size: medium;">Word software application experience</span></li> <li><span style="font-size: medium;">Experience with taking&nbsp; personal responsibility in seeking solutions to problems</span></li> <li><span style="font-size: medium;">Multi-task and appropriately prioritize tasks to ensure meeting office customer service goals</span>&nbsp;</li> </ul> <ul> <li><span style="font-size: medium;">Knowledge of basic mathematical calculations to accurately perform monetary transactions</span></li> </ul> <ul> <li><span style="font-size: medium;">Ability to learn promoting the sales of insurance, travel, club and membership products and services, o</span><span style="font-size: medium;">ffice cash procedures as they relate to membership, travel and insurance payments; on-line cash register operating procedures and payments for auto club group (acg) products and pps. Balancing and daily remittance procedures, t</span><span style="font-size: medium;">echnology related to travel (e.g., Focal point, view point, ITT, Axis), insurance sales (i.e., POS, IMS, IPM) and membership systems,&nbsp;</span><span style="font-size: medium;">Excel software application, and how to c</span><span style="font-size: medium;">onduct outbound promotional calls for insurance and/or travel</span>&nbsp;</li> </ul> <ul> <li><span style="font-size: medium;">Effective verbal and written communication skills.&nbsp;</span></li> <li><span style="font-size: medium;">Can work effectively in a team enviornment.&nbsp;</span></li> <li><span style="font-size: medium;">Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility</span></li> <li><span style="font-size: medium;">Work under pressure in a high volume, fast paced customer service environment</span></li> <li><span style="font-size: medium;">Work irregular hours including holidays and weekends (may include community events)</span></li> </ul> <p>&nbsp;</p>