Member Representative I

<span id="requisitionDescriptionInterface.ID1513.row1" class="text" title="">A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</span>

Traverse City, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

keywords: compensation,travel,support,insurance,teamwork,management,administration,experience,technology,process management,travel,insurance,solutions,sales,professional,environment,performance,teamwork,communication

Individual Contributor

Competitive Compensation and Benefits Package

Overview: <span id="requisitionDescriptionInterface.ID1513.row1" class="text" title="">The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands.<br /><br /><span id="requisitionDescriptionInterface.ID1571.row1" class="text" title="">The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!</span><br /><br /><br /></span>
Responsibilities: <ul> <li style="margin-bottom: 0px; margin-top: 0px;">Responds to customer inquiries and refers to senior staff or agent when appropriate.&nbsp;</li> <li style="margin-bottom: 0px; margin-top: 0px;">Provides cashiering services to members including taking insurance payments (installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer.</li> <li style="margin-bottom: 0px; margin-top: 0px;">Promotes Auto Club Group products and services following established guidelines.&nbsp;</li> <li style="margin-bottom: 0px; margin-top: 0px;">Participates in a team environment to promote customer satisfaction and consistent service following the customer service model.&nbsp;</li> <li style="margin-bottom: 0px; margin-top: 0px;">Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution when appropriate.&nbsp;</li> <li style="margin-bottom: 0px; margin-top: 0px;">Participates in office events developed to generate revenue, improve member awareness of products and support local community activities.&nbsp;</li> <li style="margin-bottom: 0px; margin-top: 0px;">Provides administrative support to the travel and/or insurance sales staff during peak periods.</li> <li style="margin-bottom: 0px; margin-top: 0px;">Provides support services to members including greeting, servicing and selling travel and membership products (car, hotel, basic tour packages, etc.), generating leads, updating members on travel and insurance specials and providing travel information including triptiks, tour books, maps, etc.</li> </ul>
Requirements: <ul> <li><span id="requisitionDescriptionInterface.ID1513.row1" class="text" title="">Successful completion of an approved travel school or experience in the travel industry.</span></li> <li>Successful completion of Customer Service, Club, Travel and Payment Processing training within&nbsp;6 months of hire</li> <li>Experience in a customer focused environment&nbsp;</li> <li>Experience with providing customer focused service and timely solutions to problems</li> <li>Experience in Word software application</li> <li>Taking&nbsp; personal responsibility in seeking solutions to problems</li> <li>Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals</li> <li>Knowledge of basic mathematical calculations to accurately perform monetary transactions</li> <li>Promoting the sales of insurance, travel, club and membership products and services</li> <li>Office cash procedures as they relate to membership, travel and insurance payments; on-line cash register operating procedures and payments for auto club group (acg) products and pps. Balancing and daily remittance procedures.</li> <li>Technology related to travel (e.g., Focal point, view point, ITT, Axis), insurance sales (i.e., POS, IMS, IPM) and membership systems</li> <li>Excel software application</li> <li>Conduct outbound promotional calls for insurance and/or travel</li> <li>Ability to communicate effectively (verbal and written) with others in a work environment</li> <li>Work effectively in a team environment</li> <li>Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility</li> <li>Work under pressure in a high volume, fast paced customer service environment</li> <li>Work irregular hours including holidays and weekends (may include community events)</li> </ul> <span id="requisitionDescriptionInterface.ID1571.row1" class="text" title=""><br /><strong>Important Note:&nbsp;</strong>The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. </span>