Member Representative II

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Kenosha, WI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Individual Contributor

Competitive Compensation and Benefits Package

Overview: <span id="requisitionDescriptionInterface.ID1513.row1" class="text" title="">The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. <br /><br /><span id="requisitionDescriptionInterface.ID1571.row1" class="text" title=""><span style="font-size: medium;">The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!</span></span><br /></span>
Responsibilities: <p style="margin-bottom: 0px; margin-top: 0px;"><strong><u>Primary Duties and Responsibilities (details of the basic job functions):</u></strong></p> <p style="margin-bottom: 0px; margin-top: 0px;">Provide a high level of support services to members related to the sales and service function including: servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products. Route members with complete travel itinerary, including triptiks, brochures, tour books, maps, travel and recreation information and all necessary and pertinent information in accordance with Company and National AAA approved procedures.&nbsp;&nbsp; Provide cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer. Respond to customer inquiries and refer to agent when appropriate.&nbsp; Provide a high level of administrative support to Travel and Insurance Agents during peak periods.</p> <div>&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;">Provide customer assistance through the performance of sales processing activities and assist management in the basic training of less senior personnel.&nbsp; Conduct outbound promotional call activities per management request and provide general promotion of Auto Club Group products and services following established guidelines.&nbsp; Participate in a team environment to promote customer satisfaction and consistent service following the customer service model.&nbsp; Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary.&nbsp; Participate in office events developed to generate revenue, improve member awareness of products and support local community activities.</p>
Requirements: <div id="requisitionDescriptionInterface.ID1544.row1" class="inlinepanel" style="display: inline;" title=""> <div><strong>Preferred:</strong></div> <ul> <li><span style="font-size: medium;">Appropriate State Life Accident and Health License</span></li> <li><span style="font-size: medium;">Travel accreditation (i.e. Disney College of Knowledge, Destination Specialties or CTA Certification)</span></li> </ul> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <div><strong>Experience in/with:</strong></div> <ul> <li><span style="font-size: medium;">Touring procedures including the development of auto travel routings, marked maps and triptiks</span></li> <li><span style="font-size: medium;">Club and Travel promotions including the sales of travel, club and membership products and services</span></li> <li><span style="font-size: medium;">Promoting the sales of ACG insurance using established guidelines</span></li> </ul> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <div><strong>Knowledge of:</strong></div> <ul> <li><span style="font-size: medium;">Auto Club Group Preferred Vendors requirements</span></li> <li><span style="font-size: medium;">Auto Club Group service standards</span></li> <li><span style="font-size: medium;">Work Environment:</span></li> <li><span style="font-size: medium;">Works indoors in a temperature controlled office environment.</span></li> </ul> <p style="margin-bottom: 0px; margin-top: 0px;"><strong>&nbsp;</strong></p> <p style="margin-bottom: 0px; margin-top: 0px;"><strong><span class="subtitle">Qualifications</span></strong></p> </div> <div id="requisitionDescriptionInterface.ID1528.row1" class="contentlinepanel" title=""><span class="blockpanel"><span class="">&nbsp;</span></span> <div><span style="font-size: medium;"><strong><u>Required Qualifications (these are the minimum requirements to qualify)</u></strong></span></div> <ul> <li><span style="font-size: medium;">Possess the appropriate State Property &amp; Casualty license</span></li> <li><span style="font-size: medium;">Successful completion of Customer Service, Club and Travel and Payment Processing training within 6 months of hire.</span></li> <li><span style="font-size: medium;">Demonstrated experience with and proven competency in the following:</span></li> <li><span style="font-size: medium;">Providing a high level of customer-focused service</span></li> <li><span style="font-size: medium;">Servicing insurance policies and processing applications, renewals and amendments</span></li> <li><span style="font-size: medium;">Taking payments</span></li> <li><span style="font-size: medium;">Responding to billing and coverage questions</span></li> <li><span style="font-size: medium;">Promoting the sale of insurance products and/or travel and membership products</span></li> <li><span style="font-size: medium;">Processing monetary transactions</span></li> <li><span style="font-size: medium;">Outbound promotional calls for insurance and/or travel</span></li> <li><span style="font-size: medium;">Computer software applications (word, excel, etc.) And web based operations</span></li> </ul> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <div><strong>Knowledge of:</strong></div> <ul> <li><span style="font-size: medium;">Insurance and travel terminology</span></li> <li><span style="font-size: medium;">General insurance and/or travel regulations</span></li> <li><span style="font-size: medium;">Underwriting procedures</span></li> <li><span style="font-size: medium;">Sales regulatory and compliance guidelines</span></li> <li><span style="font-size: medium;">Travel systems (e.g. Focal point, view point, itt, axis, etc.) And/or insurance systems (e.g. Pps, pos, pms, ipm) and/or membership systems</span></li> </ul> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <div><strong>Ability to:</strong></div> <ul> <li><span style="font-size: medium;">Communicate effectively (verbal and written) with others in a work environment</span></li> <li><span style="font-size: medium;">Perform mathematical calculations to accurately perform monetary transactions</span></li> <li><span style="font-size: medium;">Work effectively in a team environment</span></li> <li><span style="font-size: medium;">Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility</span></li> <li><span style="font-size: medium;">Work irregular hours including holidays and weekends (may include community events)</span></li> <li><span style="font-size: medium;">Work under pressure in a high volume, fast paced customer service environment</span></li> <li><span style="font-size: medium;">Maintain appropriate state property &amp; casualty license</span></li> </ul> <div><span style="font-size: medium;">&nbsp;</span></div> <p style="margin-bottom: 0px; margin-top: 0px;"><strong>Important Note:</strong>&nbsp;The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</p> <div>&nbsp;&nbsp; </div> </div> <span id="requisitionDescriptionInterface.ID1914.row1" class="subtitle" style="display: inline;" title=""><br />Schedule</span><span id="requisitionDescriptionInterface.ID1931.row1" class="subtitle" title="">:</span><span class="inline">&nbsp;</span><span id="requisitionDescriptionInterface.ID1941.row1" class="text" title="">Full-time<br /></span><span id="requisitionDescriptionInterface.ID1914.row1" class="subtitle" style="display: inline;" title=""></span><span id="requisitionDescriptionInterface.ID1964.row1" class="subtitle" style="display: inline;" title="">Shift</span><span id="requisitionDescriptionInterface.ID1981.row1" class="subtitle" title="">:</span><span class="inline">&nbsp;</span><span id="requisitionDescriptionInterface.ID1991.row1" class="text" title="">Day<br /></span><span id="requisitionDescriptionInterface.ID2014.row1" class="subtitle" style="display: inline;" title="">Employee Status</span><span id="requisitionDescriptionInterface.ID1991.row1" class="text" title=""></span><span id="requisitionDescriptionInterface.ID2031.row1" class="subtitle" title="">:</span><span class="inline">&nbsp;</span><span id="requisitionDescriptionInterface.ID2041.row1" class="text" title="">Regular<br /></span><span id="requisitionDescriptionInterface.ID2064.row1" class="subtitle" style="display: inline;" title="">Job Type</span><span id="requisitionDescriptionInterface.ID2081.row1" class="subtitle" title="">:</span><span class="inline">&nbsp;</span><span id="requisitionDescriptionInterface.ID2091.row1" class="text" title="">Regular</span><span id="requisitionDescriptionInterface.ID2041.row1" class="text" title=""></span><span id="requisitionDescriptionInterface.ID2041.row1" class="text" title=""></span> <div id="requisitionDescriptionInterface.ID2148.row1" class="contentlinepanel" title=""><span id="requisitionDescriptionInterface.ID2141.row1" class="text" title=""></span><span id="requisitionDescriptionInterface.ID2164.row1" class="subtitle" style="display: inline;" title="">Travel</span><span id="requisitionDescriptionInterface.ID2181.row1" class="subtitle" title="">:</span><span class="inline">&nbsp;</span><span id="requisitionDescriptionInterface.ID2191.row1" class="text" title="">Yes, 10 % of the Time</span></div>