Outbound Membership Sales Representative

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Heathrow, FL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Individual Contributor

Overview: <span style="font-family: Arial; font-size: medium;"><span style="font-family: Arial; font-size: medium;">This position is responsible for selling new memberships, persuading members to reinstate their memberships, transferring membership from affiliate clubs, and/or research post office returns and correct addresses to insure members have no break in service, through outbound calls.<br /><br /></span></span> <div><strong style="font-size: 12pt;"><u><span style="font-family: Arial; font-size: medium;">Work Environment:</span></u></strong> <span style="font-family: Arial; font-size: medium;">Works in a temperature controlled office environment.&nbsp;&nbsp;</span></div> <span style="font-family: Arial; font-size: medium;"><span id="requisitionDescriptionInterface.ID1580.row1" class="text" title=""></span><br /><br /><span id="requisitionDescriptionInterface.ID1580.row1" class="text" title=""><strong>***TRAINING STARTS JUNE 5, 2017***</strong></span><br /></span>
Responsibilities: <p style="margin-bottom: 0px; margin-top: 0px;"><strong><u><span style="font-family: Arial;">Primary Duties and Responsibilities (details of the basic job functions):</span></u></strong></p> <br /> <ul> <li><span style="font-family: Arial; font-size: medium;">Receives and handles inbound calls for new memberships, renewals, transfers, and post-office returns.&nbsp; Counsel members and resolve problems impeding renewal/transfer of their membership.</span></li> <li><span style="font-family: Arial; font-size: medium;">Computes membership fees and adjust records as required.&nbsp; Fully utilize all available data platforms including POS Campaign Manager, POC, and MVS Mainframe system. </span></li> <li><span style="font-family: Arial; font-size: medium;">Makes out going calls to lapsed members, or prospects that would like to renew, purchase, or transfer a membership based on the campaign that the member/prospect is in.&nbsp; Up-sells additional members/riders whenever possible or applicable. Begin building MRM relationships with all contacts to retain Members.&nbsp;&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Researches various data bases including POC, POS, MVS in addition to approved internet sites to correct and verify information received from member contact thus enabling files to be updated and prospective leads contacted.</span></li> <li><span style="font-family: Arial; font-size: medium;">Performs membership data base maintenance activities including posting payments, verifying payments, refunds, duplication's, address changes, updating membership expiry dates etc.&nbsp; </span></li> </ul>
Requirements: <div><strong><u><span style="font-family: Arial; font-size: medium;">Preferred Qualifications:</span></u></strong></div> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">Previous experience in call center environment. </span></li> <li><span style="font-family: Arial; font-size: medium;">Knowledge of Microsoft PC applications and Internet proficiency preferred.</span></li> <li><span style="font-family: Arial; font-size: medium;">Knowledge of Membership System, POC system, POS system, and Campaign Manager preferred.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Strong knowledge of ACG membership policies and procedures preferred. </span></li> <li><span style="font-family: Arial; font-size: medium;">Solid understanding of ACG&rsquo; renewal, part-pay, and transfer processes preferred.&nbsp; </span></li> </ul> <div id="requisitionDescriptionInterface.ID1611.row1" class="inlinepanel" style="display: inline;" title=""><span class="subtitle">Qualifications</span></div> <span class="blockpanel"><span class="">&nbsp;</span></span> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <p style="margin-bottom: 0px; margin-top: 0px;"><strong><u><span style="font-family: Arial;">Required Qualifications (these are the minimum requirements to qualify):</span></u></strong></p> <p style="margin-bottom: 0px; margin-top: 0px;"><u><span style="font-family: Arial; font-size: medium;">Education (include minimum education and any licensing/certifications):</span></u></p> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">High school diploma or equivalent</span></li> <li><span style="font-family: Arial; font-size: medium;">Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products.</span></li> </ul> <div><u><span style="font-family: Arial; font-size: medium;">Experience:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">Two or more years of previous telephone representative experience that included sales/telemarketing.&nbsp; </span></li> </ul> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div> <div><u><span style="font-family: Arial; font-size: medium;">Knowledge and Skills:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial; font-size: medium;">Ability to operate in a Windows based PC environment.&nbsp; Working knowledge of word processing and database applications.&nbsp;&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Ability to have patience on the phone and have the desire to push for high outbound call volume. </span></li> <li><span style="font-family: Arial; font-size: medium;">Must have sales skills and be able to work independently.</span></li> <li><span style="font-family: Arial; font-size: medium;">Good listening skills are essential </span></li> </ul> <br /> <div id="requisitionDescriptionInterface.ID1595.row1" class="contentlinepanel" title=""> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-family: Arial; font-size: medium;"><strong>Important Note:</strong> The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</span></p> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-family: Arial; font-size: medium;">The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer.&nbsp; All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</span><span style="font-family: Arial; font-size: medium;">&nbsp;</span></p> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div> <span class="text" title=""><br /></span> <p style="margin-bottom: 0px; margin-top: 0px;"><span id="requisitionDescriptionInterface.ID1981.row1" class="subtitle" style="display: inline;" title="">Schedule</span><span id="requisitionDescriptionInterface.ID1998.row1" class="subtitle" title="">:</span><span class="inline">&nbsp;</span><span id="requisitionDescriptionInterface.ID2008.row1" class="text" title="">Full-time<br /></span><span id="requisitionDescriptionInterface.ID2081.row1" class="subtitle" style="display: inline;" title="">Employee Status</span><span id="requisitionDescriptionInterface.ID2098.row1" class="subtitle" title="">:</span><span class="inline">&nbsp;</span><span id="requisitionDescriptionInterface.ID2108.row1" class="text" title="">Regular<br /></span><span id="requisitionDescriptionInterface.ID2131.row1" class="subtitle" style="display: inline;" title="">Job Type</span><span id="requisitionDescriptionInterface.ID2148.row1" class="subtitle" title="">:</span><span class="inline">&nbsp;</span><span id="requisitionDescriptionInterface.ID2158.row1" class="text" title="">Regular</span><span id="requisitionDescriptionInterface.ID2208.row1" class="text" title=""><br /></span><span id="requisitionDescriptionInterface.ID2231.row1" class="subtitle" style="display: inline;" title="">Travel</span><span id="requisitionDescriptionInterface.ID2248.row1" class="subtitle" title="">:</span><span class="inline">&nbsp;</span><span id="requisitionDescriptionInterface.ID2258.row1" class="text" title="">No</span><span id="requisitionDescriptionInterface.ID2281.row1" class="subtitle" style="display: inline;" title=""></span></p> </div>