Regional Home Claim Specialist

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Aurora, IL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Individual Contributor

Competitive Compensation and Benefits Package

Overview: <span class="text" title=""><span class="text" title="">The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;<br /><br /><span id="requisitionDescriptionInterface.ID1571.row1" class="text" title="">The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more! </span><br /><br />Independently performs detailed and highly complex claim functions both at the office and at off-site locations. Review files, obtain coverage information and contact insured to discuss claim process, provide emergency funds, etc. <br /><br /></span></span> <p style="margin-bottom: 0px; margin-top: 0px;" align="left"><strong><u>Work Environment:</u> </strong>Works as a remote employee, from home, with frequent daily traveling, working claims; exposure to road hazards and temperature extremes.</p>
Responsibilities: <p style="margin-bottom: 0px; margin-top: 0px;" align="left"><strong><u>Primary Duties and Responsibilities (details of the basic job functions):</u><br /></strong></p> <div align="left">Explain laws/regulations regarding home repair. Perform physical damage inspections as required. Arrange for home inspections, alternate living expenses, etc. Inspect property and prepare estimate or works with direct repair facilities to obtain necessary information. Obtain necessary medical, accident, legal and police reports to complete files. Work with insured to select contractor as needed. Arrange for repair or cleaning of salvageable items. Ensure the sale of salvage to reduce claim costs. Notifies insured of total loss and advises regarding procedures. Authorize repairs and update claim diary. Review the status of open and closed reserves and make adjustments consistent with exposures. Authorize checks within authority level. Review files for potential subrogation and completes subrogation forms. Assist in the recovery of corporate claim expenditures from insureds/ applicants. uninsured motorists, businesses, other insurers, etc. in accordance with established procedures. May represent company at trials, depositions and settlement hearings. Assist less experienced claim representatives with claims that are more complicated and complex. Assume responsibility for complex files that were previously assigned to other claim representative(s) and/or technical support staff members. Provides after-hour coverage to process claims </div> <p style="margin-bottom: 0px; margin-top: 0px;" align="left">Performs other related duties as assigned.</p>
Requirements: <div id="requisitionDescriptionInterface.ID1470.row1" class="contentlinepanel" title=""> <div align="center"> <div align="left"><strong><u>Preferred Qualifications:</u></strong></div> <p style="margin-bottom: 0px; margin-top: 0px;" align="left">&nbsp;</p> <p style="margin-bottom: 0px; margin-top: 0px;" align="left">Associate's degree in Business Administration, Insurance or a related field or equivalent work experience.&nbsp;</p> <div align="left">&nbsp;</div> <p style="margin-bottom: 0px; margin-top: 0px;" align="left">Completion of IIA (Insurance Institute of America): General Insurance Program, Associate in Claims, Associate in Management or equivalent.</p> <p style="margin-bottom: 0px; margin-top: 0px;" align="left">&nbsp;</p> <p style="margin-bottom: 0px; margin-top: 0px;" align="left">CPCU coursework or designation.</p> <div align="left">&nbsp;</div> <div align="left">XACTIMATE &amp; XACTANALYSIS experience</div> <p style="margin-bottom: 0px; margin-top: 0px;" align="left">&nbsp;</p> <p style="margin-bottom: 0px; margin-top: 0px;" align="left">Subrogation experience in a property/casualty insurance company.</p> <div align="left">&nbsp;</div> <div align="left">Ability to:**</div> <ul> <li style="text-align: left;">Lift up to 25 pounds</li> <li style="text-align: left;">Climb ladders</li> <li style="text-align: left;">Walk on roofs<span style="font-size: medium;">&nbsp;</span></li> </ul> </div> </div> <div id="requisitionDescriptionInterface.ID1528.row1" class="contentlinepanel" title=""> <div id="requisitionDescriptionInterface.ID1544.row1" class="inlinepanel" style="display: inline;" title=""><strong><span class="subtitle">Qualifications</span></strong></div> <span class="blockpanel"><span class="">&nbsp;</span></span> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <p style="margin-bottom: 0px; margin-top: 0px;"><strong><u>Required Qualifications (these are the minimum requirements to qualify):</u></strong></p> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <p style="margin-bottom: 0px; margin-top: 0px;">In states where an adjuster&rsquo;s license is required, the candidate must be eligible to acquire a state adjuster&rsquo;s license within 90 days of hire and maintain as specified for appropriate states.</p> <div>&nbsp;</div> <div>Possession of a valid State driver's license.</div> <div>&nbsp;</div> <div>- Experience as a Claim Representative, a Public or Private Investigator, or equivalent or a minimum of one year experience as a Claim Associate within identified area (e.g. casualty, auto physical damage, homeowners). Applicants selected from the Claim Associate candidate pool must successfully complete all(training required within nine (9) months of hire. <br />- Experience in the investigation.evaluation and settlement of claims to include: /A. -{-efr'\ <br />- Homeowner medical and Bl <br />- Homeowner property claims <br />- Subrogation claims Experience to include : <br />- Evaluating construction repairs for quality and compliance with repair estimates <br />- Complex claim investigations <br />- Negotiation of claim settlements <br />- Investigation experience to include: <br />- Securing and evaluating evidence <br />- Determining the existence of possible criminal actions <br />- Assisting in the preparation of court proceedings <br /><br /><strong>Knowledge to include:</strong> <br />- Negligence Law <br />- No-Fault Law <br />- Essential Insurance Act <br />- The Fair Trade Practices Act as they relate to claims <br />- Building construction and repair techniques <br />- Criminal law <br />- Court procedures <br />- Subrogation procedures and processes <br />- lntercompany arbitration <br /><br /><strong><u>Demonstrated skill in:</u></strong> <br />- Organization and planning <br />- Analyzing and problem solving <br />- Written communications to include record keeping and report preparation <u>Ability to</u>: <br />- Use automated processing and computer systems, including basic PC software skills <br />- Effectively respond to questions/concerns <br />- Communicate effectively with others in a work environment. with the Public, law enforcement personnel and vendors <br />- Safely operate a motor vehicle in order to visit repair facilities, homes (for inspections). patients. etc. <br />- Develop and conduct training programs on fraud detection in all lines of coverage <br />- Provide technical expertise to Claims department on suspected insurance fraud <br />- Independently perform detailed and highly complex injury claim negotiations <br />- Process time sensitive data and information from multiple sources <br />- Make decisions based on data <br />- Communicate decisions to a broad audience <br />- Research analyze and interpret subrogation laws in various states <br />- Prioritize work <br />- Work under pressure to meet deadlines <br />- Valid State Driver's License.<br /><br /><span id="requisitionDescriptionInterface.ID1571.row1" class="text" title=""><br /><strong>Important Note</strong>: The above statements describe the principal and essential functions. but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. </span><br /><br /></div> </div>