Service Advisor

<p style="margin-bottom: 0px; margin-top: 0px;">AAA Car Care Plus &ndash; Automobile Repair Facility Coming Soon! <br /><br />AAA Chicago/The Auto Club Group is expanding our operations in the Chicagoland Area with the latest introduction of a new Car Care Plus Center! AAA Car Care Plus is more than a dealership-quality auto repair shop. It&rsquo;s also a convenient connection to AAA professionals who can help members take advantage of all the products and services AAA Offers. Our centers offer a full range of car repair and maintenance services. </p> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p>

Fox Valley, IL

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Individual Contributor

Competitive Compensation and Benefits Package

Overview: <ul> <li><span id="requisitionDescriptionInterface.ID1571.row1" class="text" title=""><span style="font-size: medium;">As an Employee you will enjoy the benefits of: A highly competitive pay plan with a great benefits package and paid holidays and Sundays off. The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!</span></span></li> <li><span class="text" title=""><span style="font-size: medium;"><span id="requisitionDescriptionInterface.ID1513.row1" class="text" title="">This position is usually the first point of contact for the customer at the Center, and as such, is responsible for providing stellar customer service and being a liaison between customers and Service Technicians. </span></span></span></li> <li><span class="text" title=""><span style="font-size: medium;"><span class="text" title=""><span id="requisitionDescriptionInterface.ID1513.row1" class="text" title="">Position greets customers, answers telephones, sets up appointments and communicates with technicians and customers regarding vehicle maintenance. Also obtains parts, assists in determining parts pricing and profit margins as required, and assists in maintaining the general upkeep of the Center.</span></span></span></span></li> <li> <p style="margin-bottom: 0px; margin-top: 0px;"><span style="font-size: medium;">Work Environment: </span>Exposure to loud noises and odors intermittently in the shop environment. This position may require working long hours as well as evening and weekend hours. Limited travel required.&nbsp;</p> <span id="requisitionDescriptionInterface.ID1513.row1" class="text" title=""></span></li> </ul>
Responsibilities: <div> <ul> <li><span style="font-size: medium;">Meets and greets customers.</span></li> <li><span style="font-size: medium;">Answers phone and sets appointments. <br /></span></li> <li><span style="font-size: medium;">Makes service recommendations and reviews maintenance schedule with customer. Completes service request and maintains and processes all necessary paperwork. <br /></span></li> <li><span style="font-size: medium;">Communicates between the Service Technician and the customer regarding problems with the vehicles and presents factual, situational information to customer. <br /></span></li> <li><span style="font-size: medium;">Follows up on repairs with technicians and keeps customers informed of work status and progress&nbsp;</span></li> <li><span style="font-size: medium;">Processes all customer payment transactions at the Center. <br /></span></li> <li><span style="font-size: medium;">Makes recommendations regarding parts pricing and determining appropriate profit margins. <br /></span></li> </ul> </div>
Requirements: <div id="requisitionDescriptionInterface.ID1544.row1" class="inlinepanel" style="display: inline;" title=""><strong><span class="subtitle">Qualifications</span></strong></div> <strong><span class="blockpanel"><span class="">&nbsp;</span></span></strong> <p style="margin-bottom: 0px; margin-top: 0px;"><strong>&nbsp;</strong></p> <p style="margin-bottom: 0px; margin-top: 0px;"><strong><u>Required Qualifications (these are the minimum requirements to qualify):</u></strong></p> <div> <ul> <li><span style="font-size: medium;">Education (include minimum education and any licensing/certifications):&nbsp;</span></li> <li><span style="font-size: medium;">High School diploma, GED or Technical school graduate/certification&nbsp;</span></li> <li><span style="font-size: medium;">Must have and maintain a valid state Driver&rsquo;s License&nbsp;</span></li> </ul> </div> <p style="margin-bottom: 0px; margin-top: 0px;"><strong>Experience:&nbsp;</strong></p> <ul> <li><span style="font-size: medium;">1+ years of directly related experience with automotive and/or truck systems and technical resources that includes sales and service responsibilities and provided exposure to business fundamentals such as parts pricing and determining profit margins.&nbsp;</span></li> </ul> <p style="margin-bottom: 0px; margin-top: 0px;">&nbsp;</p> <p style="margin-bottom: 0px; margin-top: 0px;"><strong>Knowledge and Skills:&nbsp;</strong></p> <ul> <li><span style="font-size: medium;">Demonstrated sales skills and ability to make appropriate service recommendations to Members and customers&nbsp;</span></li> <li><span style="font-size: medium;">Basic mechanical ability and/or ability to understand mechanical repair and service processes and procedures in order to understand and relay this information to Customers and communicate effectively with Service Technicians&nbsp;</span></li> <li><span style="font-size: medium;">Good verbal and written communication skills&nbsp;</span></li> <li><span style="font-size: medium;">Solid keyboard skills with ability to enter data accurately and efficiently&nbsp;</span></li> <li><span style="font-size: medium;">Ability to solve problems in an efficient and effective manner </span></li> </ul> <br /> <p style="margin-bottom: 0px; margin-top: 0px;"><strong>Important Note:&nbsp;</strong>The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</p> <div>&nbsp;</div>