Universal Banker

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Dearborn, MI

The Auto Club Group

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws and safer vehicles — all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today’s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you’re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA. http://michigan.aaa.com/

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Individual Contributor

Competitive compensation and benefits

Overview: <p>The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.<br /><br />The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!<br /><br /></p> <div><strong><u><span style="font-family: Arial; font-size: medium;">Work Environment:</span></u></strong></div> <p><span style="font-family: Arial; font-size: medium;">Works in a temperature-controlled office environment.&nbsp; Ability to lift 50 pounds and stand and sit for long period of time.&nbsp; May have to travel from Call Center to local Bank Branch when needed.</span></p>
Responsibilities: <p>Receive and process telephone calls for customer service requests and sales in a call center environment.&nbsp; Communicate with customers via email and online chat.&nbsp; Navigate through various sources to gather the necessary information in order to respond to customer questions or concerns and resolve issues in a timely manner. Provide banking account information and explain product features to customers.&nbsp;&nbsp;&nbsp; Assist customers with technical difficulties related to online, mobile and automated banking systems to include: electronic transfers, online enrollment, etc.&nbsp; Assist customers in completing financial transactions related to their bank accounts.&nbsp; Open deposit products such as checking, savings, CD, IRA accounts and safe deposit boxes.&nbsp; Process deposit applications from the field.&nbsp; Make outbound calls to customers to follow-up on applications and service requests.&nbsp; Follow-up with customers and internal departments to ensure that all documentation is received and in compliance with bank procedures.&nbsp; Promote seamless service to ensure customer satisfaction goals and standards are met.</p> <div>&nbsp;</div> <p>Identify opportunities to cross-sell bank and The Auto Club Group products and services including: deposit products, loans, trust, credit cards and AAA membership and insurance.&nbsp; Conduct sales calls to increase deposits and loans and offer additional bank products and services in the effort to retain existing customers.&nbsp; Determine the need for a particular type of product/service and refer to appropriate area (i.e.: Mortgage, Auto and Consumer Lending) as necessary.&nbsp; Demonstrate a clear understanding and application of bank and regulatory procedures.</p> <div>&nbsp;</div> <p>When needed, provide support to bank branches by completing functions and activities including: closing in-person consumer loans, processing teller transactions for customers, and performing end of day closing activities (scanning and balancing items through branch image capture).&nbsp; May be required to open and close branch and conduct branch security testing as needed when working at a branch location.&nbsp;</p>
Requirements: <p><strong><u><span style="font-family: Arial; font-size: medium;">Preferred Qualifications:</span></u></strong></p> <p><u><span style="font-family: Arial; font-size: medium;">Education (include minimum education and any licensing/certifications):</span></u></p> <ul> <li><span style="font-family: Arial; font-size: medium;">Associate Degree in Business Administration or a related field</span></li> </ul> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div> <div><u><span style="font-family: Arial; font-size: medium;">Experience:</span></u></div> <ul> <li><span style="font-family: Arial; font-size: medium;">branch banking, account opening and/or sales experience</span></li> </ul> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div> <div><u><span style="font-family: Arial; font-size: medium;">Knowledge and Skills:</span></u></div> <ul> <li><span style="font-family: Arial; font-size: medium;">personal banking operations and procedures</span></li> <li><span style="font-family: Arial; font-size: medium;">bank products and services such as loans and lines of credit.</span></li> <li><span style="font-family: Arial; font-size: medium;">compliance with Bank policies and procedures</span></li> <li><span style="font-family: Arial; font-size: medium;">bank systems</span></li> <li><span style="font-family: Arial; font-size: medium;">banking regulations including deposit, lending and know your customer regulations</span></li> <li><span style="font-family: Arial; font-size: medium;">knowledge of Individual Retirement Accounts and the laws that govern them</span></li> <li><span style="font-family: Arial; font-size: medium;">teller operations and procedures</span></li> </ul> <br /><br /> <p><strong><u><span style="font-family: Arial;">Required Qualifications (these are the minimum requirements to qualify):</span></u></strong></p> <p><u><span style="font-family: Arial; font-size: medium;">Education (include minimum education and any licensing/certifications):</span></u></p> <ul> <li><span style="font-family: Arial; font-size: medium;">High school diploma or equivalent</span></li> </ul> <div><br />&nbsp;</div> <div><u><span style="font-family: Arial; font-size: medium;">Experience:</span></u></div> <ul> <li><span style="font-family: Arial; font-size: medium;">1 year personal banking experience or 3 years retail sales experience</span></li> <li><span style="font-family: Arial; font-size: medium;">working within a customer service environment</span></li> </ul> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div> <div><u><span style="font-family: Arial; font-size: medium;">Knowledge and Skills:</span></u></div> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div> <p><span style="font-family: Arial; font-size: medium;">Knowledge of:</span></p> <ul> <li><span style="font-family: Arial; font-size: medium;">Microsoft Word, Excel and Outlook</span></li> <li><span style="font-family: Arial; font-size: medium;">effective business writing skills</span></li> <li><span style="font-family: Arial; font-size: medium;">customer service techniques</span></li> <li><span style="font-family: Arial; font-size: medium;">selling techniques</span></li> </ul> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div> <p><span style="font-family: Arial; font-size: medium;">Ability to:</span></p> <ul> <li><span style="font-family: Arial; font-size: medium;">service customer bank inquiries</span></li> <li><span style="font-family: Arial; font-size: medium;">provide a high level of customer service to meet bank customer needs</span></li> <li><span style="font-family: Arial; font-size: medium;">open and maintain deposit accounts for customers</span></li> <li><span style="font-family: Arial; font-size: medium;">accept&nbsp; consumer loan applications, follow-up with customers on documentation and close in-person consumer loans&nbsp;</span></li> <li><span style="font-family: Arial; font-size: medium;">perform account maintenance on customer accounts</span></li> <li><span style="font-family: Arial; font-size: medium;">sell bank products and services to consumers, both in person, by phone, through e-mail or through online chat</span></li> <li><span style="font-family: Arial; font-size: medium;">cross-sell bank products and services to strengthen current relationship</span></li> <li><span style="font-family: Arial; font-size: medium;">effectively communicate with current and potential customers in person, by phone or through online chat&nbsp;</span></li> <li><span style="font-family: Arial; font-size: medium;">work and communicate with multiple lines of business and bank departments</span></li> <li><span style="font-family: Arial; font-size: medium;">balance cash vault, teller drawer and ATM</span></li> <li><span style="font-family: Arial; font-size: medium;">perform bank image capture</span></li> <li><span style="font-family: Arial; font-size: medium;">demonstrate teamwork</span></li> <li><span style="font-family: Arial; font-size: medium;">multi-task to accomplish goals and meet deadlines</span></li> <li><span style="font-family: Arial; font-size: medium;">perform other related duties as assigned by management</span></li> <li><span style="font-family: Arial; font-size: medium;">comply with all banking regulations, including deposit regulations, lending regulations, and know your customer regulations as they relate to the job functions</span></li> </ul>