Universal Banker

<p>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</p>

Omaha, NE

The Auto Club Group (NE)

<p>ACG and the Cornhusker Motor Club Foundation are proud recipients of the Lincoln-Lancaster County Board of Health Community Public Health award. Nominated by the Safe Kids Child Passenger Safety Task Force, this award recognizes organizations strongly committed to enhancing the safety of families and was presented during the annual Board of Health Awards Luncheon.</p> <p>"We are privileged to accept this award on behalf of the Auto Club Group, the Cornhusker Motor Club Foundation, and our employees who support our traffic safety initiatives and events," said Rose White, Nebraska Public Affairs Director. &nbsp;"To be recognized for the vital role we play in changing community health and safety outcomes by working to reduce the number of children injured and killed in motor vehicle crashes is truly an honor."</p> <p>&nbsp;"We graciously accept this award in exchange of our commitment that we will continue our efforts to make roadways safer for all Nebraskans," said White.</p> http://nebraska.aaa.com/

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Competitive Compensation and Benefits Package

Overview: The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.&nbsp;<br /><br />The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!
Responsibilities: <p><strong><u><span style="font-family: Arial;">Primary Duties and Responsibilities:</span></u></strong></p> <ul> <li><span style="font-family: Arial; font-size: medium;">Receive and process telephone calls for customer service requests and sales in a call center environment.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Communicate with customers via email and online chat.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Navigate through various sources to gather the necessary information in order to respond to customer questions or concerns and resolve issues in a timely manner. </span></li> <li><span style="font-family: Arial; font-size: medium;">Provide banking account information and explain product features to customers.&nbsp;&nbsp;&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Assist customers with technical difficulties related to online, mobile and automated banking systems to include: electronic transfers, online enrollment, etc.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Assist customers in completing financial transactions related to their bank accounts.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Open deposit products such as checking, savings, CD, IRA accounts and safe deposit boxes.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Process deposit applications from the field.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Make outbound calls to customers to follow-up on applications and service requests.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Follow-up with customers and internal departments to ensure that all documentation is received and in compliance with bank procedures.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Promote seamless service to ensure customer satisfaction goals and standards are met.</span></li> <li><span style="font-family: Arial; font-size: medium;">Identify opportunities to cross-sell bank and The Auto Club Group products and services including: deposit products, loans, trust, credit cards and AAA membership and insurance.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Conduct sales calls to increase deposits and loans and offer additional bank products and services in the effort to retain existing customers.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Determine the need for a particular type of product/service and refer to appropriate area (i.e.: Mortgage, Auto and Consumer Lending) as necessary.&nbsp; </span></li> <li><span style="font-family: Arial; font-size: medium;">Demonstrate a clear understanding and application of bank and regulatory procedures.</span></li> </ul>
Requirements: <strong>Qualifications</strong> <ul style="font-weight: 300;"> <li style="font-style: inherit;">High school diploma or equivalent</li> </ul> <p style="font-weight: 300;"><strong>Experience:</strong></p> <ul style="font-weight: 300;"> <li style="font-style: inherit;">1 year personal banking experience or 3 years retail sales experience</li> <li style="font-style: inherit;">working within a customer service environment</li> </ul> <p style="font-weight: 300;"><strong>Knowledge of:</strong></p> <ul style="font-weight: 300;"> <li style="font-style: inherit;">Microsoft Word, Excel and Outlook</li> <li style="font-style: inherit;">effective business writing skills</li> <li style="font-style: inherit;">customer service techniques</li> <li style="font-style: inherit;">selling techniques</li> </ul> <p style="font-weight: 300;"><strong>Ability to:</strong></p> <ul style="font-weight: 300;"> <li style="font-style: inherit;">Provide a high level of customer service to meet bank customer needs</li> <li style="font-style: inherit;">Open and maintain deposit accounts for customers</li> <li style="font-style: inherit;">Accept&nbsp; consumer loan applications, follow-up with customers on documentation and close in-person consumer loans&nbsp;</li> <li style="font-style: inherit;">Perform account maintenance on customer accounts</li> <li style="font-style: inherit;">Sell bank products and services to consumers, both in person, by phone, through e-mail or through online chat</li> <li style="font-style: inherit;">Cross-sell bank products and services to strengthen current relationship</li> <li style="font-style: inherit;">Effectively communicate with current and potential customers in person, by phone or through online chat&nbsp;</li> <li style="font-style: inherit;">Work and communicate with multiple lines of business and bank departments</li> <li style="font-style: inherit;">Perform bank image capture</li> <li style="font-style: inherit;">Comply with all banking regulations, including deposit regulations, lending regulations, and know your customer regulations as they relate to the job functions</li> </ul> Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.