Customer Service Representative - Call Center

<p>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</p>

Omaha, NE

The Auto Club Group (NE)

<p>ACG and the Cornhusker Motor Club Foundation are proud recipients of the Lincoln-Lancaster County Board of Health Community Public Health award. Nominated by the Safe Kids Child Passenger Safety Task Force, this award recognizes organizations strongly committed to enhancing the safety of families and was presented during the annual Board of Health Awards Luncheon.</p> <p>"We are privileged to accept this award on behalf of the Auto Club Group, the Cornhusker Motor Club Foundation, and our employees who support our traffic safety initiatives and events," said Rose White, Nebraska Public Affairs Director. &nbsp;"To be recognized for the vital role we play in changing community health and safety outcomes by working to reduce the number of children injured and killed in motor vehicle crashes is truly an honor."</p> <p>&nbsp;"We graciously accept this award in exchange of our commitment that we will continue our efforts to make roadways safer for all Nebraskans," said White.</p>

keywords: about acg,work environment,compensation,call center,analysis,passion,training

Temporary Full-Time

$13.00 / Hour

Overview: <p style="font-weight: 300;">Be someone&rsquo;s hero every day!&nbsp;</p> <p style="font-weight: 300;">AAA is now hiring for Temporary Full-Time Customer Service Representatives (Bi-Lingual a plus!)</p> <p style="font-weight: 300;">Be a part of AAA - a company known for providing best-in-class service to its members when they need help the most!&nbsp; There is nothing like the feeling of providing safety, security and peace of mind to members when they call for emergency roadside assistance.<br /><br />As a reward for your passion and commitment, we offer:</p> <ul style="font-weight: 300;"> <li style="font-style: inherit;">Competitive base pay of $13.00/hour, to start + shift premium for evening and overnight time frames</li> <li style="font-style: inherit;">Career advancement potential with up to an additional $1 increase in pay after 6 months</li> <li style="font-style: inherit;"><u style="font-style: inherit; font-weight: inherit;">Subsidy for bilingual skills (Must be fluent in Spanish and English)</u></li> <li style="font-style: inherit;">Potential to work remotely after completion of 6 months of demonstrated superior performance</li> <li style="font-style: inherit;">Employee recognition program</li> <li style="font-style: inherit;">Rewarding, fast-paced environment</li> <li style="font-style: inherit;">Employee Assistance Program</li> </ul>
Responsibilities: <p style="font-weight: 300;">You can make a difference by helping our members during stressful situations. Come to the rescue and provide top-notch service by:</p> <ul style="font-weight: 300;"> <li style="font-style: inherit;">Responding to emergency road service requests in a call center environment</li> <li style="font-style: inherit;">Listening to members and identifying their problem</li> <li style="font-style: inherit;">Performing geographical location spotting and data entry</li> <li style="font-style: inherit;">Seeking a solution to get the member back on the road</li> <li style="font-style: inherit;">Analyzing member accounts to determine additional products and services that benefit the member</li> </ul> <p style="font-weight: 300;">This is a challenging and rewarding position that requires passion and commitment to the well-being of others.&nbsp; If you think you are right for this role, you will need to be able to:</p> <ul style="font-weight: 300;"> <li style="font-style: inherit;">Navigate through a P.C. and multiple applications</li> <li style="font-style: inherit;">Provide a high level of customer service in a professional environment&nbsp;</li> </ul>
Requirements: <strong>Qualifications</strong><br style="font-weight: 300;" /> <p style="font-weight: 300;">To prepare you for this exciting opportunity, we offer:</p> <ul style="font-weight: 300;"> <li style="font-style: inherit;">Full-time paid Training (4 Weeks)</li> <li style="font-style: inherit;">Beginning July 30th, 2018</li> <li style="font-style: inherit;">Monday through Friday from 12:00 pm &ndash; 8:30 pm</li> <li style="font-style: inherit;">Afternoon/evening/weekend shifts available after training</li> </ul> Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.