Customer Service Representative – ERS Call Center

<p><strong>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</strong></p>

Omaha, NE

The Auto Club Group (NE)

<p>ACG and the Cornhusker Motor Club Foundation are proud recipients of the Lincoln-Lancaster County Board of Health Community Public Health award. Nominated by the Safe Kids Child Passenger Safety Task Force, this award recognizes organizations strongly committed to enhancing the safety of families and was presented during the annual Board of Health Awards Luncheon.</p> <p>"We are privileged to accept this award on behalf of the Auto Club Group, the Cornhusker Motor Club Foundation, and our employees who support our traffic safety initiatives and events," said Rose White, Nebraska Public Affairs Director. &nbsp;"To be recognized for the vital role we play in changing community health and safety outcomes by working to reduce the number of children injured and killed in motor vehicle crashes is truly an honor."</p> <p>&nbsp;"We graciously accept this award in exchange of our commitment that we will continue our efforts to make roadways safer for all Nebraskans," said White.</p> http://nebraska.aaa.com/

keywords: compensation,about acg,call center,analysis,data entry,training

Temporary Part-Time

$13

Overview: <div>AAA is now hiring for Temporary to Permanent Part-Time Customer Service Representatives.</div> <div>&nbsp;</div> <div>Be a part of AAA - a company known for providing best-in-class service to its members when they need help the most!&nbsp; There is nothing like the feeling of providing safety, security and peace of mind to members when they call for emergency roadside assistance.<br /> <div><br />This is a challenging and rewarding position that requires passion and commitment to the well-being of others.&nbsp; If you think you are right for this role, you will need to be able to:</div> <ul type="disc"> <li>Navigate through a P.C. and multiple applications</li> <li>Provide a high level of customer service in a professional environment&nbsp;</li> </ul> <div>As a reward for your passion and commitment, we offer:</div> <ul type="disc"> <li>Competitive base pay of $13.00/hour, to start + shift premium for evening and overnight timeframes</li> <li>Career advancement potential with up to an additional $1 increase in pay after 6 months</li> <li>Potential to work remotely after completion of 6 months of demonstrated superior performance</li> <li>Employee recognition program</li> <li>Rewarding, fast-paced environment</li> <li>Employee Assistance Program</li> </ul> </div>
Responsibilities: <div>You can make a difference by helping our members during stressful situations. Come to the rescue and provide top-notch service by:</div> <ul type="disc"> <li>Responding to emergency road service requests in a call center environment</li> <li>Listening to members and identifying their problem</li> <li>Performing geographical location spotting and data entry</li> <li>Seeking a solution to get the member back on the road</li> <li>Analyzing member accounts to determine additional products and services that benefit the member</li> </ul>
Requirements: <strong>Qualifications</strong><br /><br /> <div> <div>To prepare you for this exciting opportunity, we offer:</div> <ul type="disc"> <li>Full-time paid Training (4 Weeks)</li> <li>Beginning&nbsp;<em>September 10th</em></li> <li>Training hours Monday through Friday from&nbsp; 12:00 pm &ndash; 8:30 pm</li> <li>After training multiple shift options available:</li> </ul> <div>&nbsp;</div> <div><strong><u>5 days on 2 days off</u></strong>:</div> <div>2:00pm &ndash; 8:00pm with Tuesdays and Wednesdays off (25hours a week)</div> <div>2:00pm &ndash; 9:00pm with Tuesdays and Wednesdays off (30hours a week)</div> <div>&nbsp;</div> <div><strong><u>2 days working 10-12 hours per day:</u></strong></div> <div>10:00am &ndash; 8:30/11:00pm working Saturday and Sunday only</div> </div>