Customer Sales & Service Representative

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Omaha, NE

The Auto Club Group (NE)

<p>ACG and the Cornhusker Motor Club Foundation are proud recipients of the Lincoln-Lancaster County Board of Health Community Public Health award. Nominated by the Safe Kids Child Passenger Safety Task Force, this award recognizes organizations strongly committed to enhancing the safety of families and was presented during the annual Board of Health Awards Luncheon.</p> <p>"We are privileged to accept this award on behalf of the Auto Club Group, the Cornhusker Motor Club Foundation, and our employees who support our traffic safety initiatives and events," said Rose White, Nebraska Public Affairs Director. &nbsp;"To be recognized for the vital role we play in changing community health and safety outcomes by working to reduce the number of children injured and killed in motor vehicle crashes is truly an honor."</p> <p>&nbsp;"We graciously accept this award in exchange of our commitment that we will continue our efforts to make roadways safer for all Nebraskans," said White.</p>

keywords: about acg,work environment,compensation,customer care,organization,sales,training,license,education,experience,knowledge,skills,schedule

Regular Full Time

$16.40 + Commission

Overview: <p>The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.</p> <p><strong><u>Work Environment:</u></strong></p> <p>Work in a temperature-controlled office environment.</p> <strong><br /> <u>Compensation</u></strong><br /> The Auto Club Group offers a competitive compensation and benefits packages including base pay with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!
Responsibilities: <p>This role allows you to learn all about our organization, which can lead to even more promising opportunities to learn and grow.</p> <ul> <li>You will seamlessly handle a high volume of inbound calls regarding our insurance products and services. Truly listen to our customers. Connect with them to understand their needs, provide the best product and service recommendation and resolve any issues they express.</li> <li>Apply insurance knowledge and sales skills to increase customer&rsquo;s understanding of the value our products provide them and nurture long-lasting relationships with the brand.</li> <li>Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems and cancellations and to obtain and verify payments.</li> </ul> <p>This&nbsp;is a rewarding position that requires understanding the needs of members while providing a superior experience and resolving any issues expressed. If you think you are right for this role, you will need to be able to:</p> <ul> <li>Navigate through a P.C. and multiple applications.</li> <li>Perform monetary transactions.</li> <li>Sales-oriented mindset.</li> </ul>
Requirements: <p>To prepare you for this exciting opportunity, we offer:&nbsp;</p> <ul> <li>Full-time paid Training (10 Weeks).</li> <li><strong>Beginning November 19, 2018.</strong></li> <li>Monday through Friday from 8:00 am &ndash; 5:00 pm during training.</li> <li>Monday through Friday from noon &ndash; 9:00pm after training (shift includes a Saturday rotation every 3 weeks from 8:00 am - 4:30 pm).</li> <li>Must obtain and/or maintain a State Property &amp; Casualty insurance sales license within 60 days from the start of employment.</li> </ul> <p><strong>$1000 sign-on bonus if you already have a Property &amp; Casualty license and have been using the license for at least one year.&nbsp;</strong></p> <p><strong>***AAA will cover the cost of this exam up to two times***</strong></p> <p>As a reward for your passion and commitment, we offer:</p> <ul> <li><strong>Competitive base pay starting at $16.40 + commission.</strong></li> <li>Medical, dental and vision benefits.</li> <li>Matching 401(k).</li> <li>Paid time off.</li> <li>Holiday Pay.</li> <li>Complimentary AAA membership.</li> <li>Tuition reimbursement.</li> <li>Employee recognition program.</li> </ul> <p><strong>Qualifications</strong></p> <p><strong><u>Required Qualifications (these are the minimum requirements to qualify):</u></strong></p> <ul> <li>Education: High School Diploma or equivalent.</li> <li>Must attain all appropriate State Property &amp; Casualty insurance sales licenses within 60 days from the start of licensing coursework.</li> </ul> <p>Experience in/with:</p> <ul> <li>Providing a high level of customer-focused service.</li> <li>Competently entering information on various screens using a PC keyboard.</li> <li>Navigating through a PC Windows environment, including accessing information from multiple applications.</li> <li>Managing and navigating multiple sources of information and applying as needed.</li> <li>Performing monetary transactions (e.g., key entering data into cash terminal, adjusting account balances, etc.).</li> </ul> <p>Knowledge and Skills:</p> <ul> <li>Successfully complete appropriate training relative to all The Auto Club Group (TACG) products and services.</li> <li>Attain and maintain any Property, Casualty, Life and Health insurance sales license for any ACGIA member state as appropriate.</li> <li>Achieve insurance and membership sales goals and other performance expectations as defined by management.</li> <li>Work with minimal supervision.</li> <li>Provide direct customer-oriented service in a customer care environment.</li> <li>Work within a team environment.</li> <li>Promote the sale of all ACGIA insurance and membership products.</li> <li>Present complex information in a clear, concise manner.</li> <li>Maintain accurate records.</li> <li>Read, comprehend and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures).</li> <li>Willingness and ability to work extended/irregular hours to include weekends/holidays.</li> <li>Strong written and oral communication skills.</li> </ul>