Member Representative I

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Norfolk, NE

The Auto Club Group (NE)

<p>ACG and the Cornhusker Motor Club Foundation are proud recipients of the Lincoln-Lancaster County Board of Health Community Public Health award. Nominated by the Safe Kids Child Passenger Safety Task Force, this award recognizes organizations strongly committed to enhancing the safety of families and was presented during the annual Board of Health Awards Luncheon.</p> <p>"We are privileged to accept this award on behalf of the Auto Club Group, the Cornhusker Motor Club Foundation, and our employees who support our traffic safety initiatives and events," said Rose White, Nebraska Public Affairs Director. &nbsp;"To be recognized for the vital role we play in changing community health and safety outcomes by working to reduce the number of children injured and killed in motor vehicle crashes is truly an honor."</p> <p>&nbsp;"We graciously accept this award in exchange of our commitment that we will continue our efforts to make roadways safer for all Nebraskans," said White.</p> http://nebraska.aaa.com/

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Individual Contributor

Overview: Work in a temperature-controlled office environment.<br /><br />The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands.
Responsibilities: <p><span style="font-family: Arial;">Provides support services to members including greeting, servicing and selling travel and membership products (car, hotel, basic tour packages, etc.), generating leads, updating members on travel and insurance specials and providing travel information including triptiks, tour books, maps, etc. Responds to customer inquiries and refers to senior staff or agent when appropriate.&nbsp; Provides cashiering services to members including taking insurance payments (installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer.&nbsp;</span></p> <div><span style="font-family: Arial;">&nbsp;</span></div> <p><span style="font-family: Arial;">Promotes Auto Club Group products and services following established guidelines.&nbsp; Participates in a team environment to promote customer satisfaction and consistent service following the customer service model.&nbsp; Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution when appropriate.&nbsp; Participates in office events developed to generate revenue, improve member awareness of products and support local community activities.&nbsp; Provides administrative support to the travel and/or insurance sales staff during peak periods.</span></p>
Requirements: <p><strong><u><span style="font-family: Arial;">Required Qualifications (these are the minimum requirements to qualify):</span></u></strong></p> <p><u><span style="font-family: Arial;">Education (include minimum education and any licensing/certifications):</span></u></p> <ul type="disc"> <li><span style="font-family: Arial;">Successful completion of Customer Service, Club, Travel and Payment Processing training within&nbsp; 6 months of hire</span></li> <li><span style="font-family: Arial;">*Attain the appropriate State Property &amp; Casualty license within 60 days of hire*</span></li> <li><span style="font-family: Arial;">May be required to attain and maintain state membership licenses as appropriate by department</span></li> </ul> <div>&nbsp;</div> <div><u><span style="font-family: Arial;">Experience:</span></u></div> <ul type="disc"> <li><span style="font-family: Arial;">Working in a customer focused environment</span></li> <li><span style="font-family: Arial;">Providing customer focused service and timely solutions to problems</span></li> <li><span style="font-family: Arial;">Word software application</span></li> <li><span style="font-family: Arial;">Taking&nbsp; personal responsibility in seeking solutions to problems</span></li> <li><span style="font-family: Arial;">Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals</span></li> </ul> <div><span style="font-family: Arial;">&nbsp;</span></div> <div><u><span style="font-family: Arial;">Knowledge and Skills:</span></u></div> <div><span style="font-family: Arial;">Knowledge of:</span></div> <ul> <li><span style="font-family: Arial;">Basic mathematical calculations to accurately perform monetary transactions</span></li> <li><span style="font-family: Arial;">Communicate effectively (verbal and written) with others in a work environment</span></li> <li><span style="font-family: Arial;">Work effectively in a team environment</span></li> <li><span style="font-family: Arial;">Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility</span></li> <li><span style="font-family: Arial;">Work under pressure in a high volume, fast paced customer service environment</span></li> <li><span style="font-family: Arial;">Work irregular hours including holidays and weekends (may include community events)</span></li> </ul> <div><span style="font-family: Arial;">&nbsp;</span></div> <div><span style="font-family: Arial;">Ability to learn the following:</span></div> <ul> <li><span style="font-family: Arial;">Promoting the sales of insurance, travel, club and membership products and services</span></li> <li><span style="font-family: Arial;">Office cash procedures as they relate to membership, travel and insurance payments; on-line cash register operating procedures and payments for Auto Club Group (ACG) products and PPS. Balancing and daily remittance procedures.</span></li> <li><span style="font-family: Arial;">Technology related to travel (e.g. Focal Point, View Point, ITT, AXIS, etc.), insurance sales (i.e. POS, IMS, IPM) and membership systems</span></li> <li><span style="font-family: Arial;">Excel software application</span></li> <li><span style="font-family: Arial;">Conduct outbound promotional calls for insurance and/or travel</span></li> </ul> <br /> <p><strong><span style="font-family: Arial;">*Use only in limited circumstances approved by Field AVP/Director</span></strong></p> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div> <p><span style="font-family: Arial; font-size: medium;">Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</span></p>