Sales & Service Representative

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals - and make a difference. Get started by choosing the career that's right for you.

Omaha, NE

The Auto Club Group (NE)

<p>ACG and the Cornhusker Motor Club Foundation are proud recipients of the Lincoln-Lancaster County Board of Health Community Public Health award. Nominated by the Safe Kids Child Passenger Safety Task Force, this award recognizes organizations strongly committed to enhancing the safety of families and was presented during the annual Board of Health Awards Luncheon.</p> <p>"We are privileged to accept this award on behalf of the Auto Club Group, the Cornhusker Motor Club Foundation, and our employees who support our traffic safety initiatives and events," said Rose White, Nebraska Public Affairs Director. &nbsp;"To be recognized for the vital role we play in changing community health and safety outcomes by working to reduce the number of children injured and killed in motor vehicle crashes is truly an honor."</p> <p>&nbsp;"We graciously accept this award in exchange of our commitment that we will continue our efforts to make roadways safer for all Nebraskans," said White.</p>

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Individual Contributor

Overview: <span style="text-decoration: underline;">Work Environment:&nbsp;<br /></span>Works in a temperature controlled office environment.<br /> <p><br />In order to provide qualified Sales and Service Representative candidates for multiple positions, The Auto Club Group keeps a roster of interested applicants.&nbsp;If you are interested and fulfill the&nbsp;minimum requirements, please complete&nbsp;apply online.</p> <p>Registration into the Pipeline Roster&nbsp;does not constitute&nbsp;any form of a commitment on the part of&nbsp;The Auto Club Group. This roster is&nbsp;valid for&nbsp;6 months. Candidates&nbsp;may be required to re-apply again after 6 months the of initial date of registration to be considered as an active pipeline applicant.</p>
Responsibilities: Provide support to the Field Sales environment by developing and servicing existing accounts, performing outbound prospecting and retention calls, processing applications, renewals and amendments and resolving customer problems. Provide price quotes on all insurance products which factor in all applicable rules (underwriting, business, etc.) and discounts in an effort to complete the sale. Respond to inquires and explain product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various membership and insurance products. Recognize and promote cross-sales opportunities within the context of servicing a change to an existing member&rsquo;s policy and provides efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures. <br /> <br />Provide support to Agents by assisting customers with questions and service related problems for existing accounts and performing outbound prospecting calls to members and non-members in order to provide sales leads. Provide advanced technical and product information in response to the customer&rsquo;s questions and/or problems to ensure achievement of quality and customer service goals. Rewrite and reinstate insurance policies according to underwriting and business rules. Requote and initiate paper or point of sale transactions required to amend or add insurance coverage (change address, etc.). Contact members or insured regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations
Requirements: <p>Preferred:</p> <ul> <li>College level coursework, certification or equivalent (i.e., continuous learning).</li> <li>Possession and maintenance of appropriate Health insurance sales license</li> </ul> <p>Experience with:</p> <ul> <li>PC software applications (Word, Excel, etc.)</li> <li>Investigation and resolution of sales related problems.</li> <li>Outbound prospecting calls</li> </ul> <p>Knowledge of:</p> <ul> <li>The Auto Club Group membership services and products.</li> <li>The Auto Club Group insurance product features.</li> <li>The Auto Club Group subsidiary products.</li> <li>Equity and group billing.</li> <li>Insurance computer software applications (PPS, POS, IMS, IPM)</li> </ul> <p><strong><u>Required Qualifications (these are the minimum requirements to qualify)</u></strong></p> <ul> <li>Possession and maintenance of appropriate State Property &amp; Casualty and Life insurance sales license</li> <li>Successful completion of Customer Service, Insurance and Membership training within 6 months of hire</li> </ul> <p>Experience in/with:</p> <ul> <li>Providing a high level of customer-focused service</li> <li>Competently entering information on various screens using a pc keyboard</li> <li>Navigating through a pc windows environment, including accessing</li> <li>Managing and navigating multiple sources of information and applying as needed</li> <li>Servicing insurance policies including processing applications, renewals and amendments</li> <li>Promoting the sales of insurance products and services using established guidelines</li> <li>Presenting complex information in a clear and concise manner</li> </ul> <p>Ability to:</p> <ul> <li>Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services</li> <li>Analyze member/potential customer insurance needs and determine appropriate levels of coverage</li> <li>Prepare appropriate rate quotations</li> <li>Organize, plan and promote the sale of ACG insurance and membership products and services</li> <li>Work independently, with minimal supervision</li> <li>Work within a team environment</li> <li>Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility</li> <li>Perform outbound sales and service calls</li> <li>Maintain accurate records</li> <li>Read, comprehend and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)</li> <li>Work irregular hours including holidays and weekends (may include community events)</li> <li>Willingness and ability to work in any assigned location and work irregular hours to include weekends and holidays</li> </ul> <p><br />The Auto Club Group, and all of&nbsp;its affiliated companies,&nbsp;is an equal opportunity/affirmative action employer. &nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</p> <p><strong>Important Note:&nbsp;</strong>The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</p>