Customer Service Representative - Call Center

Be someone&rsquo;s hero every day!<br /><br /> Be a part of AAA - a company known for providing best-in-class service to its members when they need help the most! AAA is now hiring for Temporary Full-Time Customer Service Representatives.

Omaha, NE

The Auto Club Group (NE)

<p>ACG and the Cornhusker Motor Club Foundation are proud recipients of the Lincoln-Lancaster County Board of Health Community Public Health award. Nominated by the Safe Kids Child Passenger Safety Task Force, this award recognizes organizations strongly committed to enhancing the safety of families and was presented during the annual Board of Health Awards Luncheon.</p> <p>"We are privileged to accept this award on behalf of the Auto Club Group, the Cornhusker Motor Club Foundation, and our employees who support our traffic safety initiatives and events," said Rose White, Nebraska Public Affairs Director. &nbsp;"To be recognized for the vital role we play in changing community health and safety outcomes by working to reduce the number of children injured and killed in motor vehicle crashes is truly an honor."</p> <p>&nbsp;"We graciously accept this award in exchange of our commitment that we will continue our efforts to make roadways safer for all Nebraskans," said White.</p>

keywords: performance,environment,safety,passion,environment,call center,analysis,data entry,passion,training,prepare

Temporary Individual Contributer

Competitive base pay of $13.00/hour to start

Overview: <p><span style="font-family: Arial;">There is nothing like the feeling of providing safety, security and peace of mind to members when they call for emergency roadside assistance..&nbsp;</span><span style="font-family: Arial;">You can make a difference by helping our members during stressful situations.<br /></span></p> <p style="font-weight: 400;">&nbsp;As a reward for your passion and commitment, we offer:</p> <ul style="font-weight: 400;"> <li>Competitive base pay of $13.00/hour, to start + shift premium for evening and overnight timeframes</li> <li>Opportunity for up to a $1 pay increase after 90 days based on performance</li> <li>Career advancement potential with up to an additional $1 increase in pay after 6 months</li> <li>Work At Home potential after completion of 6 months of demonstrated superior performance</li> <li>Employee recognition program</li> <li>Cross and upsell member benefits</li> <li>Rewarding, fast-paced environment</li> <li>Employee Assistance Program</li> </ul> <p style="font-weight: 400;">&nbsp;</p> <p><span style="font-family: Arial;">&nbsp;</span></p>
Responsibilities: <p><span style="font-family: Arial;">Come to the rescue and provide top-notch service by:</span></p> <ul type="disc"> <li><span style="font-family: Arial;">Responding to emergency road service requests in a call center environment</span></li> <li><span style="font-family: Arial;">Listening to members and identifying their problem</span></li> <li><span style="font-family: Arial;">Performing geographical location spotting and data entry</span></li> <li><span style="font-family: Arial;">Seeking a solution to get the member back on the road</span></li> <li><span style="font-family: Arial;">Analyzing member accounts to determine additional products and services that benefit the member</span></li> </ul> <p><span style="font-family: Arial;">This is a challenging and rewarding position that requires passion and commitment to the well-being of others.&nbsp; If you think you are right for this role, you will need to be able to:</span></p> <ul type="disc"> <li><span style="font-family: Arial;">Navigate through a P.C. and multiple applications</span></li> <li><span style="font-family: Arial;">Provide a high level of customer service in a professional environment&nbsp;</span></li> <li><span style="font-family: Arial;">Cross and upsell member benefits</span></li> </ul>
Requirements: <p style="font-weight: 400;">To prepare you for this exciting opportunity, we offer:</p> <ul style="font-weight: 400;"> <li>Full-time paid Training (4 Weeks)</li> <li>Beginning January 16, 2018</li> <li>Monday through Friday from&nbsp; 12:00 pm &ndash; 8:30 pm</li> <li>Afternoon/evening/weekend shifts available after training</li> </ul>