Universal Banker

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Omaha, NE

The Auto Club Group (NE)

<p>ACG and the Cornhusker Motor Club Foundation are proud recipients of the Lincoln-Lancaster County Board of Health Community Public Health award. Nominated by the Safe Kids Child Passenger Safety Task Force, this award recognizes organizations strongly committed to enhancing the safety of families and was presented during the annual Board of Health Awards Luncheon.</p> <p>"We are privileged to accept this award on behalf of the Auto Club Group, the Cornhusker Motor Club Foundation, and our employees who support our traffic safety initiatives and events," said Rose White, Nebraska Public Affairs Director. &nbsp;"To be recognized for the vital role we play in changing community health and safety outcomes by working to reduce the number of children injured and killed in motor vehicle crashes is truly an honor."</p> <p>&nbsp;"We graciously accept this award in exchange of our commitment that we will continue our efforts to make roadways safer for all Nebraskans," said White.</p> http://nebraska.aaa.com/

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Individual Contributor

Competitive compensation and benefits

Overview: AAA Banking, a division of AAA (Travel Agency, Insurance and Membership services) is hiring for a Universal Banker to work at our call center off of 148th and F Street. Our approach to banking emphasizes personal customer service, complete satisfaction, and trust-- the same key ingredients that have made AAA a leading brand for more than 100 years! This is a unique opportunity for a talented professional that is interested in career growth opportunities!<br /><br />The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!
Responsibilities: <p style="font-weight: 400;">Receive and process telephone calls for customer service requests and sales in a call center environment.&nbsp; Communicate with customers via email and online chat.&nbsp; Navigate through various sources to gather the necessary information in order to respond to customer questions or concerns and resolve issues in a timely manner. Provide banking account information and explain product features to customers.&nbsp;&nbsp;&nbsp; Assist customers with technical difficulties related to online, mobile and automated banking systems to include: electronic transfers, online enrollment, etc.&nbsp; Assist customers in completing financial transactions related to their bank accounts.&nbsp; Open deposit products such as checking, savings, CD, IRA accounts and safe deposit boxes.&nbsp; Process deposit applications from the field.&nbsp; Make outbound calls to customers to follow-up on applications and service requests.&nbsp; Follow-up with customers and internal departments to ensure that all documentation is received and in compliance with bank procedures.&nbsp; Promote seamless service to ensure customer satisfaction goals and standards are met.</p> <p style="font-weight: 400;">&nbsp;</p> <p style="font-weight: 400;">Identify opportunities to cross-sell bank and The Auto Club Group products and services including: deposit products, loans, trust, credit cards and AAA membership and insurance.&nbsp; Conduct sales calls to increase deposits and loans and offer additional bank products and services in the effort to retain existing customers.&nbsp; Determine the need for a particular type of product/service and refer to appropriate area (i.e.: Mortgage, Auto and Consumer Lending) as necessary.&nbsp; Demonstrate a clear understanding and application of bank and regulatory procedures.</p>
Requirements: <ul> <li><span style="font-family: Arial; font-size: medium;">1 year personal banking experience or 3 years retail sales experience</span></li> <li><span style="font-family: Arial; font-size: medium;">working within a customer service environment</span></li> <li><span style="font-family: Arial; font-size: medium;">High school diploma or equivalent</span></li> </ul> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div> <p><span style="font-family: Arial; font-size: medium;">Knowledge of:</span></p> <ul> <li><span style="font-family: Arial; font-size: medium;">Microsoft Word, Excel and Outlook</span></li> <li><span style="font-family: Arial; font-size: medium;">effective business writing skills</span></li> <li><span style="font-family: Arial; font-size: medium;">customer service techniques</span></li> <li><span style="font-family: Arial; font-size: medium;">selling techniques</span></li> </ul> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div> <p><span style="font-family: Arial; font-size: medium;">Ability to:</span></p> <ul> <li><span style="font-family: Arial; font-size: medium;">service customer bank inquiries</span></li> <li><span style="font-family: Arial; font-size: medium;">provide a high level of customer service to meet bank customer needs</span></li> <li><span style="font-family: Arial; font-size: medium;">open and maintain deposit accounts for customers</span></li> <li><span style="font-family: Arial; font-size: medium;">accept&nbsp; consumer loan applications, follow-up with customers on documentation and close in-person consumer loans&nbsp;</span></li> <li><span style="font-family: Arial; font-size: medium;">perform account maintenance on customer accounts</span></li> <li><span style="font-family: Arial; font-size: medium;">sell bank products and services to consumers by phone, through e-mail or through online chat</span></li> <li><span style="font-family: Arial; font-size: medium;">effectively communicate with current and potential customers by phone or through online chat&nbsp;</span></li> <li><span style="font-family: Arial; font-size: medium;">balance cash vault, teller drawer and ATM</span></li> <li><span style="font-family: Arial; font-size: medium;">perform bank image capture</span></li> <li><span style="font-family: Arial; font-size: medium;">comply with all banking regulations, including deposit regulations, lending regulations, and know your customer regulations as they relate to the job functions</span></li> </ul>