Part Time Universal Banker

<p>A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals &mdash; and make a difference. Get started by choosing the career that&rsquo;s right for you.</p>

Omaha, NE

The Auto Club Group (NE)

<p>ACG and the Cornhusker Motor Club Foundation are proud recipients of the Lincoln-Lancaster County Board of Health Community Public Health award. Nominated by the Safe Kids Child Passenger Safety Task Force, this award recognizes organizations strongly committed to enhancing the safety of families and was presented during the annual Board of Health Awards Luncheon.</p> <p>"We are privileged to accept this award on behalf of the Auto Club Group, the Cornhusker Motor Club Foundation, and our employees who support our traffic safety initiatives and events," said Rose White, Nebraska Public Affairs Director. &nbsp;"To be recognized for the vital role we play in changing community health and safety outcomes by working to reduce the number of children injured and killed in motor vehicle crashes is truly an honor."</p> <p>&nbsp;"We graciously accept this award in exchange of our commitment that we will continue our efforts to make roadways safer for all Nebraskans," said White.</p>

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Competitive Compensation and Benefits Package

Overview: <p>The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.</p> <p>AAA Banking, a division of ACG, is now hiring for two part time Universal Bankers to work 20 hours per week (9am-1pm or 2pm-6pm) with alternating Saturdays.&nbsp; We are located in Omaha at 4010 S. 148th St.</p>
Responsibilities: <p><u>Primary Duties</u>:</p> <ul> <li>Receive and process telephone calls for customer service requests and sales in a call center environment.&nbsp;</li> <li>Communicate with customers via email and online chat.&nbsp;</li> <li>Navigate through various sources to gather the necessary information in order to respond to customer questions or concerns and resolve issues in a timely manner.</li> <li>Provide banking account information and explain product features to customers.&nbsp;&nbsp;&nbsp;</li> <li>Assist customers with technical difficulties related to online, mobile and automated banking systems to include: electronic transfers, online enrollment, etc.&nbsp;</li> <li>Assist customers in completing financial transactions related to their bank accounts.&nbsp;</li> <li>Open deposit products such as checking, savings, CD, IRA accounts and safe deposit boxes.&nbsp;</li> <li>Process deposit applications from the field.</li> <li>Make outbound calls to customers to follow-up on applications and service requests. Follow-up with customers and internal departments to ensure that all documentation is received and in compliance with bank procedures.</li> <li>Promote seamless service to ensure customer satisfaction goals and standards are met.</li> <li>Identify opportunities to cross-sell bank and The Auto Club Group products and services including: deposit products, loans, trust, credit cards and AAA membership and insurance.</li> <li>Conduct sales calls to increase deposits and loans and offer additional bank products and services in the effort to retain existing customers.&nbsp;</li> <li>Determine the need for a particular type of product/service and refer to appropriate area (i.e.: Mortgage, Auto and Consumer Lending) as necessary.&nbsp;</li> <li>Demonstrate a clear understanding and application of bank and regulatory procedures.</li> </ul>
Requirements: <ul> <li>High school diploma or equivalent</li> </ul> <p><u>Experience:</u></p> <ul> <li>1 year personal banking experience or 3 years retail sales experience working within a customer service environment.</li> </ul> <p><u>Knowledge of:</u></p> <ul> <li>Microsoft Word, Excel and Outlook</li> <li>Effective business writing skills</li> <li>Customer service techniques</li> <li>Selling techniques</li> </ul> <p><u>Ability to:</u></p> <ul> <li>Provide a high level of customer service to meet bank customer needs.</li> <li>Open and maintain deposit accounts for customers.</li> <li>Accept consumer loan applications, follow-up with customers on documentation and close in-person consumer loans.</li> <li>Perform account maintenance on customer accounts.</li> <li>Sell bank products and services to consumers, both in person, by phone, through e-mail or through online chat.</li> <li>Effectively communicate with current and potential customers in person, by phone or through online chat.</li> <li>Work and communicate with multiple lines of business and bank departments.</li> <li>Balance cash vault, teller drawer and ATM.</li> <li>Perform bank image capture.</li> <li>Comply with all banking regulations, including deposit regulations, lending regulations, and know your customer regulations as they relate to the job functions.</li> </ul>