Customer Service Representative

<p style="margin-top: 0px; margin-bottom: 0px;" align="left"><span style="font-family: Arial;">Be someone&rsquo;s hero every day!&nbsp; </span></p> <div align="left"><span style="font-family: Arial;">&nbsp;</span></div> <p style="margin-top: 0px; margin-bottom: 0px;" align="left"><span style="font-family: Arial;">Be a part of AAA - a company known for providing best-in-class service to its members when they need help the most!&nbsp; There is nothing like the feeling of providing safety, security and peace of mind to members when they call for emergency roadside assistance. </span></p>

Omaha, NE

The Auto Club Group (NE)

<p>ACG and the Cornhusker Motor Club Foundation are proud recipients of the Lincoln-Lancaster County Board of Health Community Public Health award. Nominated by the Safe Kids Child Passenger Safety Task Force, this award recognizes organizations strongly committed to enhancing the safety of families and was presented during the annual Board of Health Awards Luncheon.</p> <p>"We are privileged to accept this award on behalf of the Auto Club Group, the Cornhusker Motor Club Foundation, and our employees who support our traffic safety initiatives and events," said Rose White, Nebraska Public Affairs Director. &nbsp;"To be recognized for the vital role we play in changing community health and safety outcomes by working to reduce the number of children injured and killed in motor vehicle crashes is truly an honor."</p> <p>&nbsp;"We graciously accept this award in exchange of our commitment that we will continue our efforts to make roadways safer for all Nebraskans," said White.</p>

keywords: training,compensation,work environment,call center,analysis,data entry,performance,passion,professional,technology,up-sell

Individual Contributor

$13/hour to start

Overview: <div><span style="font-family: Arial;">To prepare you for this exciting opportunity, we offer:</span></div> <ul type="disc"> <li><span style="font-family: Arial;">Full-time paid Training (6 Weeks)</span></li> <li><span style="font-family: Arial;">Beginning August 7, 2017</span></li> <li><span style="font-family: Arial;">Monday through Friday from&nbsp; 12:00 pm &ndash; 8:30 pm </span></li> <li><span style="font-family: Arial;">Afternoon/evening/weekend shifts available after training</span></li> </ul> <br /> <div><span style="font-family: Arial;">As a reward for your passion and commitment, we offer:</span></div> <ul type="disc"> <li><span style="font-family: Arial;">Competitive base pay of $13/hour to start + shift premium for evening and overnight timeframes </span></li> <li>Career advancement potential with up to an additional $1 increase in pay after 6 months</li> <li><span style="font-family: Arial;">Medical, dental, and vision benefits</span></li> <li><span style="font-family: Arial;">Matching 401(k)</span></li> <li><span style="font-family: Arial;">Paid time off</span></li> <li><span style="font-family: Arial;">Holiday Pay</span></li> <li><span style="font-family: Arial;">Complimentary AAA membership</span></li> <li><span style="font-family: Arial;">Tuition reimbursement</span></li> <li><span style="font-family: Arial;">Employee recognition program</span></li> <li><span style="font-family: Arial;">Rewarding, fast-paced environment</span></li> </ul>
Responsibilities: <p style="margin-top: 0px; margin-bottom: 0px;" align="left"><span style="font-family: Arial;">You can make a difference by helping our members during stressful situations. Come to the rescue and provide top-notch service by:</span></p> <ul type="disc"> <li style="text-align: left;"><span style="font-family: Arial;">Responding to emergency road service requests in a call center environment</span></li> <li style="text-align: left;"><span style="font-family: Arial;">Listening to members and identifying their problem</span></li> <li style="text-align: left;"><span style="font-family: Arial;">Performing geographical location spotting and data entry</span></li> <li style="text-align: left;"><span style="font-family: Arial;">Seeking a solution to get the member back on the road </span></li> <li style="text-align: left;"><span style="font-family: Arial;">Analyzing member accounts to determine additional products and services that benefit the member</span></li> </ul>
Requirements: <p style="margin-top: 0px; margin-bottom: 0px;" align="left"><span style="font-family: Arial;">This is a challenging and rewarding position that requires passion and commitment to the well-being of others.&nbsp; If you think you are right for this role, you will need to be able to:</span></p> <ul type="disc"> <li style="text-align: left;"><span style="font-family: Arial;">Navigate through a P.C. and multiple applications</span></li> <li style="text-align: left;"><span style="font-family: Arial;">Provide a high level of customer service in a professional environment&nbsp;</span></li> <li style="text-align: left;"><span style="font-family: Arial;">Cross and up-sell member benefits</span></li> </ul> <br /><br /><br /> <div align="left"> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial;">The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</span></p> <div><span style="font-family: Arial;">&nbsp;</span></div> <p style="margin-top: 0px; margin-bottom: 0px;"><span style="font-family: Arial;">Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</span></p> </div>