Customer Service Representative

<p><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif;">A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals - and make a difference. Get started by choosing the career that's right for you.</span></p>

Omaha, NE

The Auto Club Group (NE)

<p>ACG and the Cornhusker Motor Club Foundation are proud recipients of the Lincoln-Lancaster County Board of Health Community Public Health award. Nominated by the Safe Kids Child Passenger Safety Task Force, this award recognizes organizations strongly committed to enhancing the safety of families and was presented during the annual Board of Health Awards Luncheon.</p> <p>"We are privileged to accept this award on behalf of the Auto Club Group, the Cornhusker Motor Club Foundation, and our employees who support our traffic safety initiatives and events," said Rose White, Nebraska Public Affairs Director. &nbsp;"To be recognized for the vital role we play in changing community health and safety outcomes by working to reduce the number of children injured and killed in motor vehicle crashes is truly an honor."</p> <p>&nbsp;"We graciously accept this award in exchange of our commitment that we will continue our efforts to make roadways safer for all Nebraskans," said White.</p>

keywords: training,passion,call center,communication,benefits,insurance,sales,customer service,goals,license,training,technology,customer service

Individual Contributor

Overview: <p><strong>Enthusiastic, customer-focused, passionate, and caring, you'll be more than the face of our company&nbsp;- you'll be the heart and soul of our customer experience, the essence of what makes AAA unique, and the reason we're better than the rest!&nbsp;</strong></p> <p><strong>We invite you to thrive within our dynamic call center environment. Use your professional demeanor, courteous approach and excellent communication skills to deliver a superior experience for every customer you engage with.&nbsp;<br /></strong></p> <ul> <li>To prepare you for this exciting opportunity, we offer: <ul> <li>Full-time paid Training (10 Weeks)&nbsp;<strong>beginning August 28, 2017</strong></li> <li>Monday through Friday from&nbsp;8:00 am - 5:00 pm during training</li> <li>Monday through Friday from 11:00 am - 8:00pm after training (shift includes a Saturday rotation every 3 weeks from 8:00 am - 4:30 pm)&nbsp;&nbsp;</li> </ul> </li> </ul> <ul> <li>As a reward for your passion and commitment, we offer: <ul> <li><strong>Competitive base pay starting between $14.50 - $15.95 + commission</strong></li> <li>Medical, dental and vision benefits</li> <li>Matching 401(k)</li> <li>Paid time off</li> <li>Holiday Pay</li> <li>Complimentary AAA membership</li> <li>Tuition reimbursement</li> <li>Employee recognition program</li> </ul> </li> </ul>
Responsibilities: <ul> <li>Seamlessly handle a high volume of inbound calls regarding our insurance products and services. Listen and connect with customers to understand their needs and resolve any issues they express.</li> <li>Explain product features and service advantages to existing and potential customers.</li> <li>Recognize and promote cross-sales opportunities.</li> <li>Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems and cancellations.</li> </ul>
Requirements: <p>Qualifications of Customer Service Representative:</p> <ul> <li>Obtain and maintain a State Property &amp; Casualty insurance sales license within 60 days from the start of licensing coursework</li> </ul> <p><strong>*We will provide training&nbsp;and pay for the licensing&nbsp;exam up to 2 times*</strong></p> <ul> <li>Navigate through a P.C. and multiple applications</li> <li>Provide a high level of customer-focused service</li> <li>Achieve insurance and membership sales goals and other performance expectations as defined by management</li> </ul> <p><strong>Important Note:&nbsp;</strong>The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</p>