Insurance Customer Service Representative

<span id="requisitionDescriptionInterface.ID1513.row1" class="text" title=""><strong><span style="font-family: Arial; font-size: medium;">Enthusiastic, customer-focused, passionate, and caring, you&rsquo;ll be more than the face of our company&nbsp; - you&rsquo;ll be the heart and soul of our customer experience,&nbsp; the essence of what makes The Auto Club Group unique, and the reason we&rsquo;re better than the rest!&nbsp; </span></strong></span>

Omaha, NE

The Auto Club Group (NE)

<p>ACG and the Cornhusker Motor Club Foundation are proud recipients of the Lincoln-Lancaster County Board of Health Community Public Health award. Nominated by the Safe Kids Child Passenger Safety Task Force, this award recognizes organizations strongly committed to enhancing the safety of families and was presented during the annual Board of Health Awards Luncheon.</p> <p>"We are privileged to accept this award on behalf of the Auto Club Group, the Cornhusker Motor Club Foundation, and our employees who support our traffic safety initiatives and events," said Rose White, Nebraska Public Affairs Director. &nbsp;"To be recognized for the vital role we play in changing community health and safety outcomes by working to reduce the number of children injured and killed in motor vehicle crashes is truly an honor."</p> <p>&nbsp;"We graciously accept this award in exchange of our commitment that we will continue our efforts to make roadways safer for all Nebraskans," said White.</p>

keywords: environment,paid training,call center,compensation,customer service,sales,insurance,maintain,technology,customer service

Individual Contributor

Competitive Base Pay + Commission

Overview: <div><strong><span style="font-family: Arial; font-size: medium;">We invite you to thrive within our dynamic call center environment. Use your professional demeanor, courteous approach and excellent communication skills to deliver a superior experience for every customer you engage with.&nbsp;</span></strong></div> <div><span style="font-family: Arial; font-size: medium;">&nbsp;</span></div> <div><strong><strong><span style="font-family: Arial; font-size: medium;">This role allows you to learn all about our organization, which can lead to even more promising opportunities to learn and grow.<br /></span></strong><span style="font-family: Arial; font-size: medium;"><br /></span>To prepare you for this exciting opportunity, we offer:</strong><br /> <ul type="disc"> <ul> <li> <div><span style="color: black;">Full-time paid Training (10 Weeks) <strong>beginning February 27, 2017</strong></span></div> </li> <li> <div><span style="color: black;">Monday through Friday from&nbsp; 8:00 am &ndash; 5:00 pm during training</span></div> </li> <li> <div><span style="color: black;">Monday through Friday from 11:00 am &ndash; 8:00pm after training (shift includes a Saturday rotation every 3 weeks from 8:00 am - 4:30 pm)</span>&nbsp;</div> </li> </ul> </ul> <p style="margin-bottom: 0px; margin-top: 0px;"><strong>&nbsp;<span style="color: black;">As a reward for your passion and commitment, we offer:</span></strong></p> <ul type="disc"> <ul> <li> <div><strong><span style="color: black;">Competitive base pay starting between $14.50 - $15.95 + commission</span></strong></div> </li> <li> <div><span style="color: black;">Medical, dental, and vision benefits</span></div> </li> <li> <div><span style="color: black;">Matching 401(k)</span></div> </li> <li> <div><span style="color: black;">Paid time off</span></div> </li> <li> <div><span style="color: black;">Holiday Pay</span></div> </li> <li> <div><span style="color: black;">Complimentary AAA membership</span></div> </li> <li> <div><span style="color: black;">Tuition reimbursement</span></div> </li> <li> <div><span style="color: black;">Employee recognition program</span></div> </li> <li> <div><span style="color: black;">Rewarding, fast-paced environment</span></div> </li> </ul> </ul> </div>
Responsibilities: <ul type="disc"> <li>Seamlessly handle a high volume of inbound calls regarding our insurance products and services. Listen and connect with customers to understand their needs and resolve any issues they express.</li> <li>Explain product features and service advantages to existing and potential customers.</li> <li>Recognize and promote cross-sales opportunities.</li> <li>Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems and cancellations.</li> </ul>
Requirements: <div id="requisitionDescriptionInterface.ID1544.row1" class="inlinepanel" style="display: inline;" title=""><strong><span class="subtitle">Qualifications</span></strong></div> <strong><span class="blockpanel"><span class="">&nbsp;</span></span></strong> <div><strong><span style="font-family: Arial; font-size: medium;">If you think you are right for this role, you will need to be able to:</span></strong></div> <ul> <ul> <li> <div><span style="color: black;">Obtain and maintain a State Property &amp; Casualty insurance sales license within 60 days from the start of licensing coursework</span></div> </li> </ul> </ul> <p style="margin-bottom: 0px; margin-top: 0px;"><strong><span style="color: black;">*We will provide training&nbsp;and pay for the licensing&nbsp;exam up to 2 times*</span></strong></p> <ul> <ul> <li> <div><span style="color: black;">Navigate through a P.C. and multiple applications</span></div> </li> <li> <div><span style="color: black;">Provide a high level of customer-focused service</span></div> </li> <li> <div><span style="color: black;">Achieve insurance and membership sales goals and other performance expectations as defined by management</span></div> </li> </ul> </ul> <div><span style="font-family: Arial; font-size: medium;"><br /></span><strong><span style="font-family: Arial; font-size: medium;">Important Note: </span></strong><span style="font-family: Arial; font-size: medium;">The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.&nbsp; This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.&nbsp; Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</span></div>