Insurance Customer Service Representative

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Omaha, NE

The Auto Club Group (NE)

<p>ACG and the Cornhusker Motor Club Foundation are proud recipients of the Lincoln-Lancaster County Board of Health Community Public Health award. Nominated by the Safe Kids Child Passenger Safety Task Force, this award recognizes organizations strongly committed to enhancing the safety of families and was presented during the annual Board of Health Awards Luncheon.</p> <p>"We are privileged to accept this award on behalf of the Auto Club Group, the Cornhusker Motor Club Foundation, and our employees who support our traffic safety initiatives and events," said Rose White, Nebraska Public Affairs Director. &nbsp;"To be recognized for the vital role we play in changing community health and safety outcomes by working to reduce the number of children injured and killed in motor vehicle crashes is truly an honor."</p> <p>&nbsp;"We graciously accept this award in exchange of our commitment that we will continue our efforts to make roadways safer for all Nebraskans," said White.</p>

keywords: passion,benefits,environment,training,insurance,consulting,maintain,organization,call center,communication,sales,skills,license

Individual Contributor

$14.50 - $15.95 + commission

Overview: <strong><strong>Enthusiastic, customer-focused, passionate, and caring, you&rsquo;ll be more than the face of our company&nbsp; - you&rsquo;ll be the heart and soul of our customer experience,&nbsp; the essence of what makes The Auto Club Group unique, and the reason we&rsquo;re better than the rest!&nbsp;<br /><br /><br /></strong></strong> <p>As a reward for your passion and commitment, we offer:</p> <p>&nbsp;</p> <p>o&nbsp;&nbsp;&nbsp; <strong>Competitive base pay starting between $14.50 - $15.95 + commission</strong></p> <p>o&nbsp;&nbsp;&nbsp; Medical, dental, and vision benefits</p> <p>o&nbsp;&nbsp;&nbsp; Matching 401(k)</p> <p>o&nbsp;&nbsp;&nbsp; Paid time off</p> <p>o&nbsp;&nbsp;&nbsp; Holiday Pay</p> <p>o&nbsp;&nbsp;&nbsp; Complimentary AAA membership</p> <p>o&nbsp;&nbsp;&nbsp; Tuition reimbursement</p> <p>o&nbsp;&nbsp;&nbsp; Employee recognition program</p> <p>o&nbsp;&nbsp;&nbsp; Rewarding, fast-paced environment</p>
Responsibilities: <p><strong>We invite you to thrive within our dynamic call center environment. Use your professional demeanor, courteous approach and excellent communication skills to deliver a superior experience for every customer you engage with.&nbsp;</strong></p> <p><strong>This role allows you to learn all about our organization, which can lead to even more promising opportunities to learn and grow.</strong></p> <p>&nbsp;</p> <ul> <li>You will seamlessly handle a high volume of inbound calls regarding our insurance products and services. Truly listen to our customers. Connect with them to understand their needs, provide the best product and service recommendation and resolve any issues they express</li> <li>Explain product features and service advantages to existing and potential customers</li> <li>Recognize and promote cross-sales opportunities</li> <li>Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems and cancellations and to obtain and verify payments</li> <li>This is a rewarding position that requires understanding the needs of members while providing a superior experience and resolving any issues expressed.</li> <li>To prepare you for this exciting opportunity, we offer:</li> </ul> <p>&nbsp;</p> <p>o&nbsp;&nbsp;&nbsp; Full-time paid Training (10 Weeks)</p> <p>o&nbsp;&nbsp;&nbsp; <strong>Beginning April 24, 2017</strong></p> <p>o&nbsp;&nbsp;&nbsp; Monday through Friday from&nbsp; 8:00 am &ndash; 5:00 pm during training</p> <p>o&nbsp;&nbsp;&nbsp; Monday through Friday from 11:00 am &ndash; 8:00pm after training (shift includes a Saturday rotation every 3 weeks from 8:00 am - 4:30 pm)</p> <p>o&nbsp;&nbsp;&nbsp; Must obtain and/or maintain a State Property &amp; Casualty insurance sales license within 60 days from the start of employment</p> <p>&nbsp;</p> <p><strong>***AAA will cover the cost of this exam up to two times***</strong></p> <p>&nbsp;</p>
Requirements: <strong>professional demeanor, courteous approach and excellent communication skills </strong>