Insurance Sales & Service Representative

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. 

United States-Nebraska-Omaha

The Auto Club Group (NE)

<p>ACG and the Cornhusker Motor Club Foundation are proud recipients of the Lincoln-Lancaster County Board of Health Community Public Health award. Nominated by the Safe Kids Child Passenger Safety Task Force, this award recognizes organizations strongly committed to enhancing the safety of families and was presented during the annual Board of Health Awards Luncheon.</p> <p>"We are privileged to accept this award on behalf of the Auto Club Group, the Cornhusker Motor Club Foundation, and our employees who support our traffic safety initiatives and events," said Rose White, Nebraska Public Affairs Director. &nbsp;"To be recognized for the vital role we play in changing community health and safety outcomes by working to reduce the number of children injured and killed in motor vehicle crashes is truly an honor."</p> <p>&nbsp;"We graciously accept this award in exchange of our commitment that we will continue our efforts to make roadways safer for all Nebraskans," said White.</p>

keywords: insurance,training,insurance,compliance,support,technical,sales,professional,education,training,sales,performance

Individual Contributor

Competitive Compensation and Benefits Package

Overview: AAA Nebraska/Auto Club Group has an immediate opening for a Membership &amp; Insurance Representative.&nbsp; As an AAA professional, you will have the opportunity to promote the AAA Membership, Auto, Home and Life insurance on a base pay + commission basis.&nbsp; Our representatives help customers to get the most out of their membership by providing best in class customer service while representing an excellent product portfolio.&nbsp; Full training and ongoing support is available for all new hires to ensure they are prepared for a successful career with our organization
Responsibilities: <p><strong><u>Primary Duties and Responsibilities (details of the basic job functions):</u></strong></p> <p>Provide support to the Field Sales environment by developing and servicing existing accounts, performing outbound prospecting and retention calls, processing applications, renewals and amendments and resolving customer problems.&nbsp;&nbsp; Provide price quotes on all insurance products which factor in all applicable rules (underwriting, business, etc.) and discounts in an effort to complete the sale.&nbsp; Respond to inquires and explain product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various membership and insurance products.&nbsp; Recognize and promote cross-sales opportunities within the context of servicing a change to an existing member&rsquo;s policy and provides efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures.&nbsp;</p> <p>Provide support to Agents by assisting customers with questions and service related problems for existing accounts and performing outbound prospecting calls to members and non-members in order to provide sales leads.&nbsp; Provide advanced technical and product information in response to the customer&rsquo;s questions and/or problems to ensure achievement of quality and customer service goals.&nbsp; Rewrite and reinstate insurance policies according to underwriting and business rules.&nbsp; Requote and initiate paper or point of sale transactions required to amend or add insurance coverage (change address, etc.).&nbsp; Contact members or insured regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations</p> <p><br />Preferred:</p> <br /> <ul> <li><span style="font-size: medium;">Possession and maintenance of appropriate Health insurance sales license</span></li> </ul> <ul> <li><span style="font-size: medium;">PC software applications (Word, Excel, etc.)</span></li> <li><span style="font-size: medium;">Investigation and resolution of sales related problems.</span></li> <li><span style="font-size: medium;">Outbound prospecting calls</span></li> </ul> <ul> <li><span style="font-size: medium;">The Auto Club Group membership services and products.</span></li> <li><span style="font-size: medium;">The Auto Club Group insurance product features.</span></li> <li><span style="font-size: medium;">The Auto Club Group subsidiary products.</span></li> <li><span style="font-size: medium;">Equity and group billing.</span></li> <li><span style="font-size: medium;">Insurance computer software applications (PPS, POS, IMS, IPM)</span></li> </ul>
Requirements: <ul> <li> <p><strong><u>Required Qualifications (these are the minimum requirements to qualify)</u></strong></p> <p>&nbsp;</p> <ul> <li><span style="font-size: medium;">Possession and maintenance of appropriate State Property &amp; Casualty and Life insurance sales license</span></li> <li><span style="font-size: medium;">Successful completion of Customer Service, Insurance and Membership training within 6 months of hire</span></li> <li><span style="font-size: medium;">Possess a valid appropriate State driver&rsquo;s license</span></li> </ul> <p>&nbsp;</p> <div>Experience in/with:</div> <p>&nbsp;</p> <ul> <li><span style="font-size: medium;">College level coursework, certification or equivalent (i.e., continuous learning).</span></li> <li></li> <li><span style="font-size: medium;">Providing a high level of customer-focused service</span></li> <li><span style="font-size: medium;">Competently entering information on various screens using a pc keyboard</span></li> <li><span style="font-size: medium;">Navigating through a pc windows environment, including accessing</span></li> <li><span style="font-size: medium;">Information from multiple applications</span></li> <li><span style="font-size: medium;">Managing and navigating multiple sources of information and applying as needed</span></li> <li><span style="font-size: medium;">Servicing insurance policies including processing applications, renewals and amendments</span></li> <li><span style="font-size: medium;">Promoting the sales of insurance products and services using established guidelines</span></li> <li><span style="font-size: medium;">Presenting complex information in a clear and concise manner</span></li> </ul> <p>&nbsp;</p> <div>Ability to:</div> <p>&nbsp;</p> <ul> <li><span style="font-size: medium;">Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services</span></li> <li><span style="font-size: medium;">Analyze member/potential customer insurance needs and determine appropriate levels of coverage</span></li> <li><span style="font-size: medium;">Prepare appropriate rate quotations</span></li> <li><span style="font-size: medium;">Organize, plan and promote the sale of ACG insurance and membership products and services</span></li> <li><span style="font-size: medium;">Work independently, with minimal supervision</span></li> <li><span style="font-size: medium;">Work within a team environment</span></li> <li><span style="font-size: medium;">Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility</span></li> <li><span style="font-size: medium;">Perform outbound sales and service calls</span></li> <li><span style="font-size: medium;">Maintain accurate records</span></li> <li><span style="font-size: medium;">Read, comprehend and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)</span></li> <li><span style="font-size: medium;">Work irregular hours including holidays and weekends (may include community events)</span></li> <li><span style="font-size: medium;">Willingness and ability to work in any assigned location and work irregular hours to include weekends and holidays</span></li> </ul> </li> </ul>