Universal Banker

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Omaha, NE

The Auto Club Group (NE)

<p>ACG and the Cornhusker Motor Club Foundation are proud recipients of the Lincoln-Lancaster County Board of Health Community Public Health award. Nominated by the Safe Kids Child Passenger Safety Task Force, this award recognizes organizations strongly committed to enhancing the safety of families and was presented during the annual Board of Health Awards Luncheon.</p> <p>"We are privileged to accept this award on behalf of the Auto Club Group, the Cornhusker Motor Club Foundation, and our employees who support our traffic safety initiatives and events," said Rose White, Nebraska Public Affairs Director. &nbsp;"To be recognized for the vital role we play in changing community health and safety outcomes by working to reduce the number of children injured and killed in motor vehicle crashes is truly an honor."</p> <p>&nbsp;"We graciously accept this award in exchange of our commitment that we will continue our efforts to make roadways safer for all Nebraskans," said White.</p> http://nebraska.aaa.com/

keywords: compensation,travel,communication,support,solutions,customer care,financial services,sales,performance,financial services,sales,environment,maintain,technology,business writing

Individual Contributor

Competitive compensation and benefits

Overview: <p><strong>In addition to providing membership, travel and insurance offerings, The Auto Club Group (ACG) now provides banking services to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA Banking&nbsp;brand.</strong></p> <p><strong>We are now hiring for full time Universal Bankers!<br /><br />The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, retirement savings plan, 401(k), generous time off, a complimentary AAA Membership and much more!<br /><br /><br /></strong></p>
Responsibilities: <ul> <li>Receive and process telephone calls for customer service requests and sales in a call center environment.&nbsp;</li> <li>Communicate with customers via email and online chat.&nbsp;</li> <li>Navigate through various sources to gather the necessary information in order to respond to customer questions or concerns and resolve issues in a timely manner.</li> <li>Provide banking account information and explain product features to customers.&nbsp;&nbsp;&nbsp;</li> <li>Assist customers with technical difficulties related to online, mobile and automated banking systems to include: electronic transfers, online enrollment, etc.&nbsp;</li> <li>Assist customers in completing financial transactions related to their bank accounts.&nbsp;</li> <li>Open deposit products such as checking, savings, CD, IRA accounts and safe deposit boxes.&nbsp; </li> <li>Process deposit applications from the field.&nbsp; Make outbound calls to customers to follow-up on applications and service requests.&nbsp;</li> <li>Follow-up with customers and internal departments to ensure that all documentation is received and in compliance with bank procedures.&nbsp;</li> <li>Promote seamless service to ensure customer satisfaction goals and standards are met.</li> </ul>
Requirements: <ul> <li>1 year personal banking experience or 3 years retail sales experience</li> <li>working within a customer service environment</li> </ul> <p>&nbsp;</p> <p>Knowledge of:</p> <ul> <li>Microsoft Word, Excel and Outlook</li> <li>effective business writing skills</li> <li>customer service techniques</li> <li>selling techniques</li> </ul> <p>&nbsp;</p> <p>Ability to:</p> <ul> <li>open and maintain deposit accounts for customers</li> <li>accept&nbsp; consumer loan applications, follow-up with customers on documentation and close in-person consumer loans&nbsp;</li> <li>perform account maintenance on customer accounts</li> <li>sell bank products and services to consumers, both in person, by phone, through e-mail or through online chat&nbsp;</li> <li>balance cash vault, teller drawer and ATM</li> <li>perform bank image capture</li> </ul>