Customer Service Representative

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals - and make a difference. Get started by choosing the career that's right for you.

Omaha, NE

The Auto Club Group (Nebraska)

<p>In 2010-2011, the economy was struggling as it attempted to move from recession to recovery. More and more banks were closing, certainly not opening. And yet, in the midst of this uncertainty, in June 2011, AAA Banking opened for business in Omaha, NE and began taking deposits and making loans. &nbsp;Since then, AAA Banking has grown to four locations in total (three in Nebraska and one in Michigan) and we provide banking products and services to our 9 million members in all 11 ACG states. AAA Banking is now celebrating their fifth anniversary.</p> <p>AAA Banking offers many financial products and services (from personal bank accounts and auto loans to an integrated auto buying/lending experience) intended to strengthen member relationships, fulfilling multiple needs. Our products are provided by Auto Club Trust, FSB; and various vendors including CARFAX, MetaBank, Travelex and Wells Fargo.<br /><br /><br /></p> http://nebraska.aaa.com/

keywords: benefits,about acg,call center,analysis,data entry,problem solving,training,professional,technology,sales

Individual Contributor

$13 per hour

Overview: <p align="left"><span style="font-family: Arial;">Be someone&rsquo;s hero every day!&nbsp;</span></p> <p align="left"><span style="font-family: Arial;">Be a part of AAA - a company known for providing best-in-class service to its members when they need help the most!&nbsp; There is nothing like the feeling of providing safety, security and peace of mind to members when they call for emergency roadside assistance.</span></p> <p align="left"><span style="font-family: Arial;">You can make a difference by helping our members during stressful situations.<br /></span></p> <div><span style="font-family: Arial;">As a reward for your passion and commitment, we offer:</span></div> <ul type="disc"> <li><span style="font-family: Arial;">Competitive base pay of $13/hour to start + shift premium for evening and overnight timeframes</span></li> <li><span style="font-family: Arial;">Career advancement potential with up to an additional $1 increase in pay after 6 months</span></li> <li><span style="font-family: Arial;">Medical, dental, and vision benefits</span></li> <li><span style="font-family: Arial;">Matching 401(k)</span></li> <li><span style="font-family: Arial;">Paid time off</span></li> <li><span style="font-family: Arial;">Holiday Pay</span></li> <li><span style="font-family: Arial;">Complimentary AAA membership</span></li> <li><span style="font-family: Arial;">Tuition reimbursement</span></li> <li><span style="font-family: Arial;">Employee recognition program</span></li> <li><span style="font-family: Arial;">Rewarding, fast-paced environment</span></li> </ul>
Responsibilities: <ul type="disc"> <li><span style="font-family: Arial;">Responding to emergency road service requests in a call center environment</span></li> <li><span style="font-family: Arial;">Listening to members and identifying their problem</span></li> <li><span style="font-family: Arial;">Performing geographical location spotting and data entry</span></li> <li><span style="font-family: Arial;">Seeking a solution to get the member back on the road</span></li> <li><span style="font-family: Arial;">Analyzing member accounts to determine additional products and services that benefit the member</span></li> </ul>
Requirements: <p align="left"><span style="font-family: Arial;">This is a challenging and rewarding position that requires passion and commitment to the well-being of others.&nbsp; If you think you are right for this role, you will need to be able to:</span></p> <ul type="disc"> <li><span style="font-family: Arial;">Navigate through a P.C. and multiple applications</span></li> <li><span style="font-family: Arial;">Provide a high level of customer service in a professional environment&nbsp;</span></li> <li><span style="font-family: Arial;">Cross and upsell member benefits</span></li> </ul> <div><span style="font-family: Arial;">To prepare you for this exciting opportunity, we offer:<br /><br /></span></div> <ul type="disc"> <li><span style="font-family: Arial;">Full-time paid Training (4 Weeks)</span></li> <li><span style="font-family: Arial;">Beginning November 13, 2017</span></li> <li><span style="font-family: Arial;">Monday through Friday from&nbsp; 12:00 pm &ndash; 8:30 pm</span></li> <li><span style="font-family: Arial;">Afternoon/evening/weekend shifts available after training</span></li> </ul> <p><span style="font-family: Arial;">The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.</span></p> <p><span style="font-family: Arial;">Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.</span></p>