Customer Experience Specialist/Concierge

At The Residence at Whitehall, we’re committed to improving the lives of our residents with compassionate care. If you're seeking a career where you can truly make a difference, we’d love to hear from you. We’re looking for individuals who share our dedication to providing excellent care and fostering a warm, family-like environment. Bring your skills to a place where you can grow and make a lasting impact.

Pittsburgh, PA 15236, USA

The Residence at Whitehall

<br /><br /> <h3><strong>Find Where <em>You</em> Belong</strong></h3> As a Grace Management, Inc. community, The Residence at Whitehall is more than just a workplace&mdash;it&rsquo;s a place where your skills and passion make a lasting difference. Join a supportive team dedicated to your growth, celebrating your contributions, and creating a sense of belonging. Explore our open positions and start building a career with purpose today. https://www.residenceatwhitehall.com/

keywords: position summary,benefits summary,administration,clerical,assist,management,education,experience,skills,physical demands,compliance

Full Time, On-site

$17.00/hour

Overview: The Customer Experience Specialist provides clerical support; organize and maintain resident, personnel, marketing, maintenance, and resource files.&nbsp; The Customer Experience Specialist answers telephones, greets guests, and responds to residents' requests and assist in coordination of services to residents.&nbsp; The Customer Experience Specialist assists in providing services to residents, families, and guests.<br /> <p><strong>Full-time benefits include:</strong></p> <ul> <li><strong>PTO (Paid Time Off) and Holiday Pay</strong>:&nbsp;Take advantage of paid time off to maintain a healthy work-life balance.</li> <li><strong>Daily pay</strong>:&nbsp;Get paid daily, providing you with financial flexibility and control over your earnings.</li> <li><strong>Health/Dental Insurance</strong></li> <li><strong>401K with employer match</strong>:&nbsp;Plan for your financial future with our 401k program.</li> <li><strong>Life Insurance</strong>: Company paid life insurance</li> <li><strong>Short and long-term disability</strong>: Financial security while you recover from an injury that puts you out of work</li> <li><strong>Referral Bonuses</strong>:&nbsp;Refer qualified candidates and earn rewards</li> <li><strong>Tuition Reimbursement</strong>:&nbsp;Invest in your education with our support</li> <li><strong>Employee Assistance Program</strong>: Connecting our employees with resources for handling personal&nbsp;challenges</li> </ul> <br />
Responsibilities: <ul> <li>Answer incoming telephone calls promptly, taking complete and accurate messages, routing calls including locating residents when necessary.</li> <li>Receive visitors, having them sign registers, and routing them as appropriate.</li> <li>Provide information and assistance to residents coming and going, activities, and signing out when they leave the community.</li> <li>Assist the Wellness Director as needed with resident&rsquo;s doctors&rsquo; appointments, including scheduling appointments, recording all appointments, notifying the driver of the scheduled appointment(s), and seeing that the resident gets there on time.</li> <li>Maintain resident mailboxes, including an up-to-date listing, assignment for new residents, names on boxes and returning mail to post office for move-outs; Receive and distribute mail as needed.</li> <li>Maintain the professional and organized appearance of the lobby and reception area, including making certain any adjacent equipment, workroom, and supply closets are neat and locked.</li> <li>Provide administrative support including typing, filing, preparation of reports, copying, scheduling appointment, and calling vendors, as requested by supervisor.</li> <li>Schedule work orders received from the residents and coordinate with Maintenance/Housekeeping.</li> <li>Assist with recruitment activities by placing ads, screening applicants, check references, scheduling physicals, and scheduling interview appointments, as requested by supervisor.</li> <li>Maintain inventories of supplies; Assist in ordering supplies approved by the supervisor.</li> <li>Resolve immediately or report to supervisor any unsafe conditions including building hazards, unsafe work practices, or threats to resident safety.</li> <li>Performs other related duties as assigned by supervisor.</li> </ul> <p><strong>Non-Essential Functions of the Customer Experience Specialist</strong></p> <ul> <li>Supports and participates in the resident centered activity programs.</li> <li>Participates in projects or committees as assigned.</li> <li>Attends all associate meetings including in-service education and associate functions, as requested by supervisor.</li> <li>Assists in a variety of tasks involving residents as assigned.</li> </ul>
Requirements: <ul> <li>High School Diploma or GED at a minimum.</li> <li>Experience in general office procedures, computers; Windows, Word, Excel, Office, Outlook, Internet-based programs, Emailing, Scanning, and general office equipment.</li> <li>Physical requirements include the ability to communicate by speaking, seeing, and hearing sufficient to serve the residents.</li> <li>Professional and neat appearance and presentation, adherence to the dress code, and good personal hygiene are expected.</li> <li>One year of office or hospitality experience preferred.</li> <li>Good grammatical and writing skills, proficient with email process and etiquette.</li> <li>Ability to read, write, and speak English.</li> <li>Must have excellent customer service and interpersonal skills to work with various levels of people, associates, and residents.</li> <li>Be free of communicable disease.</li> <li>Completion of drug testing and criminal record background check upon hire and upon request of supervisor.</li> <li>Physical requirements include bending, standing, lifting, stooping, sitting, walking, stretching, and ability to lift/carry up to 40 pounds.</li> <li>Adhere to and carry out all policies and procedures.</li> <li>Maintain confidentiality of verbal and written information pertaining to residents, facility operations, and personnel.</li> </ul>