Billing Support Specialist

We are seeking a highly detail-oriented, analytical, and compassionate Billing Support Specialist to join our team. This role supports the Billing department in ensuring accuracy, compliance, and outstanding service for our guests.

Naperville, IL

The Wright Center for Women's Health

Our Mission is to provide exceptional, personalized luxury healthcare everyday all day. We will welcome you to our unique office to provide care that utilizes not only the latest in modern technology, our extensive experience and ever-expanding knowledge but also by offering alternative therapies in an open minded, compassionate and effective manner. We strive to surpass every client’s expectations they could ever possibly conceive in healthcare today! https://thewrightobgyn.com/

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Experienced

Overview: A key part of this position includes assisting with Accounts Receivable (AR) functions, such as follow-up on outstanding claims, resolving discrepancies, and ensuring timely payment posting. This is an excellent opportunity for someone who enjoys a mix of administrative precision, investigative problem-solving, and guest-facing communication.<br />You will play a vital role in maintaining the financial integrity of the practice during an exciting period of growth and transformation.
Responsibilities: Billing Support<br />● Assist with daily billing operations, including claim submission, coding support, and documentation verification.<br />● Provide excellent guest service by responding to billing questions, educating guests on balances, and offering compassionate guidance.<br />● Support insurance verification, prior authorizations, and benefit checks as needed.<br />● Collaborate with providers, clinical teams, and FOH staff to ensure clean claims and reduce billing errors.<br />Accounts Receivable (AR) Functions<br />● Monitor outstanding claims and unpaid balances, performing timely follow-up with insurance companies and guests.<br />● Post payments accurately and reconcile financial transactions.<br />● Research and resolve billing discrepancies, denials, and rejections.<br />● Conduct AR audits to ensure accuracy, transparency, and compliance.<br />Process Improvement &amp; Collaboration<br />● Identify opportunities to streamline billing workflows and improve accuracy.<br />● Support leadership in developing reporting tools and financial tracking systems aligned with EOS standards.<br />● Maintain exceptional attention to detail and uphold the Wright Center&rsquo;s luxury-level guest service in all billing interactions.
Requirements: <ul> <li>Experience in medical billing, AR, coding, or revenue cycle operations preferred.</li> <li>Strong understanding of insurance claims, reimbursement processes, and payment posting.</li> <li>Exceptional attention to detail and accuracy, especially with financial and administrative data.</li> <li>Excellent communication skills and a compassionate approach to guest interactions.</li> <li>Problem-solving mindset with the ability to investigate and resolve discrepancies.</li> <li>Comfortable working with EMRs, billing platforms, and spreadsheets.</li> <li>Demonstrates TWC&rsquo;s core values: Entrepreneurial mindset, Growth-focused, Extreme Attention to Detail, Compassion, and Exceeding Expectations.</li> </ul>