Customer Success Manager

We are looking for someone who wants to define their role as our first Customer Success Manager. An Account Manager and Sales Executive with an outstanding ability to have important conversations from C-level down, overcome objections, build on momentum and capitalize on the success our products have demonstrated right at the client’s doorstep.

Toronto, Ontario

ThinkData Works

<div id="ember5622" class="org-about-us-organization-description ember-view"> <p class="org-about-us-organization-description__text description mb5 pre-wrap Sans-15px-black-70%" dir="ltr">Our goal is to fundamentally change how people interact with public information by building a single platform to access all available open data. We believe that when public information is put in the hands of citizens, entrepreneurs, and businesses in a digestible format, the possibilities to further transparency, accountability, and data-driven innovation are endless.</p> </div> <div class="org-about-company-module__about-us-extra">&nbsp;</div>

keywords: who we are,who you are,what's in it for you,build strong relationships with clients,be a thought leader,whatever it takes,the farming experience,the knowledge,the confident personality,the technical knowledge


Overview: <p>About ThinkData</p> <p>ThinkData helps organizations turn any data into fuel for their business. Whether sourcing new streams of public data or transforming existing internal information, ThinkData&rsquo;s platform, Namara, acts as a data refinery, serving up ideal data capable of powering enterprise solutions.</p> <p>Companies of all sizes are only just beginning to tap into the potential of available data. With internal data being made more accessible through the adoption of proper warehousing and new streams of external data published daily, the world of data management has never been more dynamic and cumbersome &ndash; but there has also never been more opportunity.</p> <p>Our mission at ThinkData is to significantly increase the amount of data accessible within an organization. We are creating a standard way to access the disparate world of data and organizations are relying on our platform to power their decision science.</p> <p><strong>The Opportunity</strong></p> <p>There is a tidal wave of demand for our platform and service offering. And behind that wave, also cresting is the untapped potential within our existing client base. A base that includes the largest organizations - from departments within the Federal government to banks to insurance and beyond - in Canada, the US and the UK.</p> <p>We need a Client Success Manager with the leadership skills to eventually build out and manage a team. Someone with a deep desire to win the trust of decision-makers as they travel throughout the GTA (and beyond). Someone who can exponentially grow existing accounts and close deals in the pipeline and introduce new ones. These accounts have unlimited upsell potential and are already heavy users of our platform and major consumers of our data.</p> <p><strong>What&rsquo;s in it for you?</strong></p> <p><strong>An impressive roster of companies</strong>. You will be leveraging opportunities at ThinkData&rsquo;s existing clients, with relationships built for you by our co-founder, with sales averaging in the hundreds of thousands.</p> <p><strong>Accelerated career growth</strong>. You want to stay in Sales but come at it from a different angle. You want to work closely with clients during onboarding and be the bridge between the client and our data engineering team. We are a young company set to increase exponentially in the next year. Joining us now is a chance to get in on the ground floor and scale rapidly with us.</p> <p><strong>A CEO for a coworker</strong>. You will report directly to one of the co-founders and work with him to build out a sales structure from the ground up. We are looking for a highly capable sales person with the capacity and the desire to expand their focus.</p> <p><strong>Who will you work with?</strong></p> <p>Bryan Smith. He&rsquo;s our CEO and Co-founder. ThinkData Works was born out of his success spearheading the global open data movement during his political career at the Government of Canada. He&rsquo;s results driven and results oriented which is how he&rsquo;s single-handedly built over $3M in revenues driven through enterprise licensing with customers historically impossible to sell into as a startup.</p> <p>He wants anyone joining ThinkData to understand that the atmosphere and demeanour are more professional than you might find at the average tech startup; they still know how to have fun and do so quite frequently, but business comes first. He&rsquo;s learned a lot since starting his company, mostly that challenging his engineers to rock climbing route races is a fool&rsquo;s errand. But he does know how to successfully grow and scale a company - he learned that from his father, the old school way.</p>
Responsibilities: <p><strong>Here&rsquo;s what you will do as our new Client Success Manager</strong></p> <p><strong>Build strong relationships with clients</strong>. Building relationships and ensuring client satisfaction will allow you to gain deeper insights into the multiple layers of the client&rsquo;s business. By doing so, you can expand the ThinkData solution to other departments.</p> <p><strong>Be a thought leader</strong>. Bringing in data from multiple sources is a brand new way of approaching business. You will need to gain an understanding of our client&rsquo;s landscape and quickly identify opportunities across new departments, teams and projects where the platform can be leveraged to help them evolve - and continue to exist - as a company. You will be introducing a new concept to ground-level users and higher up decision makers who need to see the benefits of extending the use of our platform to power data-driven decisions.</p> <p><strong>Whatever it takes</strong>. We are selling a solution that is at the forefront of the big data movement. This is a new product and the future of how companies will make decisions. Your role is to enlighten our clients. You will constantly be working to drive growth, visiting clients, taking meetings, demonstrating the product and learning who the decision-makers are that you need to gain face-time with.</p>
Requirements: <p><strong>And how do we know that&rsquo;s you? You have:</strong></p> <ul> <li><strong>The farming experience</strong>. You know how to nurture relationships, build trust, gain access and grow accounts. You have a few years experience selling enterprise software.</li> <li><strong>The knowledge.</strong> You have an in-depth understanding of how the different departments and agencies in the bank work. You know who the key players are and how to navigate the moving parts to gain approval for a successful upsell. You are familiar with the restrictions of governance, compliance, anti-laundering and anti-fraud.</li> <li><strong>The confident personality.</strong> You can sit down with a CIO, SVP and VP on the business delivery side of the banks and other large companies and comfortably have a conversation with them, gaining their trust and their business. You are equally at home speaking with Department heads, Project Managers, Team Leads and Analysts.</li> <li><strong>The technical knowledge</strong>. You can quickly come up to speed on our platform and the unique benefits and advantages we offer. You are familiar with data warehousing, integrations with existing BI software. You have a general understanding of the world of big data and the tools used in the space. Or, you need to show us your experience and strengths add up to someone who can pick this up on-the-go and excel.</li> </ul> <p><strong>Need more reasons to join?</strong></p> <p>We may be technologically driven, but like any good Canadian we know the best ideas are thought of up north in a cottage. We currently take two 3-day retreats for mission setting, aligning with our goals, product management and team building. We usually do a spring and fall one up at a cottage. We&rsquo;re not saying this involves a beer keg, guitars and campfires. But we&rsquo;re not saying it doesn&rsquo;t.</p> <p>We are managing our growth. We continue to promote and nurture the open, collaborative nature of who we are and how we work. And we don&rsquo;t just support each other in the office. The number of musicians in-house is pretty overwhelming, from big band trumpeters to death metal guitarists. There&rsquo;s always a co-worker with a gig coming up and we go out to cheer them on.</p> <p>If being a pioneer in the world of data and solving real-world problems sounds like a future you want to be part of then we would love to hear from you.</p> <p>ThinkData Works welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</p>