Operations Analyst

<strong>At Touchmark, the ladies and gentlemen who serve in our communities don't just come to a job, they come to be part of something bigger - a mission focused on enriching people's lives. In the process of doing that, they grow, have fun, and develop lifelong skills.</strong>

Beaverton, OR


<p>Touchmark has been serving the needs of adults 55-plus and their families for more than 35 years. Established November 10, 1980, the privately held company was founded by Werner G. Nistler, Jr., who continues to serve as Chairman. We aspire to be the premier provider of&nbsp;<a href="https://www.touchmark.com/services">fulfilling lifestyle options</a>&nbsp;for adults over 55 while supporting employees&rsquo; personal and professional growth, offering investors a solid return, and enhancing the communities in which we live.</p> https://www.touchmark.com/

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Overview: Touchmark is an Oregon-based, award-winning developer, owner, and operator of thirteen full-service retirement communities in the western United States and Canada.&nbsp;&nbsp;We are currently seeking an<strong>&nbsp;Operations Analyst</strong>&nbsp;to join our central office team in Beaverton, Oregon. In this role, you will analyze and report on KPIs and be the subject matter expert for our sales and dining software applications.<br /><br /> <p style="font-weight: 400;"><strong>Benefits:</strong></p> <p style="font-weight: 400;"><br />Touchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees.&nbsp;&nbsp;That&rsquo;s why we offer a competitive compensation and benefits package to our team members who work 30+ hours per week which includes:</p> <ul style="font-weight: 400;"> <li>Paid time off (including holidays)</li> <li>Health, dental, and vision insurance plans for employees and eligible dependents</li> <li>Education assistance</li> <li>Bonus and retirement plans</li> <li>Health care, dependent care, and commuter Flexible Spending Accounts&nbsp;&nbsp;</li> <li>Supplemental insurance options</li> </ul>
Responsibilities: <ul> <li>Analyze and report on marketing and sales KPIs such as leads, conversion rates, email marketing, sales activity, occupancy, website traffic, etc.</li> <li>Analyze and report on dining KPIs related to staffing levels, food costs, meal counts, take rates, etc.</li> <li>Analyze sales and marketing inquiry funnels to determine most efficient use of marketing spend</li> <li>Train new dining leadership on using the dining point of sale system and provide ongoing end user support</li> <li>Train new sales team members on the CRM system and provide ongoing end user support</li> <li>Troubleshoot and solve problems with sales and dining software applications; work with vendors to make configuration changes as needed</li> <li>Develop and present reports for internal stakeholders to help drive business decisions</li> <li>Assist Billing Specialists with reviewing reports prior to monthly close</li> </ul>
Requirements: <ul> <li>Bachelor's degree in business, information management or related field</li> <li>1-3 years of experience as a data analyst or business analyst</li> <li>Strong systems aptitude (ability to quickly learn new software systems and operate comfortably and efficiently within them)</li> <li>Strong analytical skills with the ability to collect, organize, analyze, and disseminate information with accuracy and attention to detail</li> <li>Demonstrated experience with MS Office applications, with strong knowledge of Excel</li> <li>Understanding of sales and marketing analytics and the ability to provide ROI and other related metrics based on data findings, including SEO and PPC trends, call tracking and reporting, conversion metrics, etc.</li> <li>Excellent time management skills, flexibility, and the ability to prioritize among multiple and/or competing tasks</li> <li>Excellent customer service and interpersonal skills&nbsp;</li> </ul>