Account Manager

You are ready to lead the transition of our legacy clients and want to work closely with some of the biggest names in technology, gaming, social media and applications. You want to use your knowledge, expertise and lessons learned to build out and elevate our account management processes and capabilities. 

Kelowna, BC

Two Hat

<p><span style="font-weight: 400;">Our company Two Hat&nbsp;is a leading provider of chat, comment, image, and video filtering with an emphasis on detecting online harms like cyberbullying, abuse, hate speech, violent threats, suicide, and child exploitation.</span></p> <p>&nbsp;</p>

keywords: who we are,who you are,why you want this role,customer success,revenue generation,collaborate,the experience,the communication skills,the relationship building expertise

Mid Level

Overview: <p dir="ltr"><strong>Filtering the negative to make room for the positive.</strong></p> <p dir="ltr">At Two Hat, our mission is to help social networks build safe and healthy online communities by removing negative interactions to make room for positive human connections. We believe that everyone should be free to share online without fear of harassment or abuse.</p> <p dir="ltr">Processing nearly 30 billion interactions a month, Two Hat enables clients across a variety of social networks and gaming companies to deliver positive user experiences by detecting and filtering harmful content in real time, before it reaches the community. More than just a filter, we provide an all-in-one content moderation solution, with data analysis, content escalations, flexible workflows, auto-moderated user reports, and more. Clients benefit from our scalable, autonomous, and transparent solution, as well as our team of industry experts who consult on best practices and industry standards. As a leading provider of content moderation best practices, we believe we can restore the original purpose of the internet - to empower positive human connection and facilitate healthy social online interactions.&nbsp;</p> <p dir="ltr">Removing illegal content is a shared responsibility. To that end, we work with international governments and&nbsp; law enforcement in helping to prevent the targeting of children through the internet, and train AI to detect new child exploitation material.</p> <p dir="ltr"><strong>Who you are</strong></p> <p dir="ltr">We are looking for someone who&rsquo;s a strategic thinker, a strong collaborator and an excellent relationship builder to join our team in Kelowna. A people person in the truest sense, you&rsquo;re a skilled negotiator who&rsquo;s strength is finding a solution that all stakeholders are happy with. You&rsquo;re an assertive communicator who doesn&rsquo;t hesitate to pick up the phone, ask a question, or voice their opinion.&nbsp;</p> <p dir="ltr"><strong>Why you want this role&nbsp;</strong></p> <p dir="ltr"><em>Purpose.</em>&nbsp;We&rsquo;ve said it a few times, but what we do matters. We are building solutions that make a difference. You want to be part of eliminating harmful online incidents and growing a safer internet. You want to sell a solution you truly believe in; one that is timely, relevant and draws positive attention for the impact we make.</p> <p dir="ltr"><em>Growth and challenges.</em>&nbsp;You are ready to lead the transition of our legacy clients and want to work closely with some of the biggest names in technology, gaming, social media and applications. You want to use your knowledge, expertise and lessons learned to build out and elevate our account management processes and capabilities.&nbsp;</p>
Responsibilities: <p dir="ltr"><strong>How you will make an impact every day:</strong></p> <ul dir="ltr"> <li>Customer success. You will manage 50+ customer accounts ensuring value and satisfaction for our clients. You will update out of date contracts, pricing structures, and legal agreements. You will make sure platform reliability, security, and testing is up to our current standards.&nbsp;</li> <li>Revenue generation. You will introduce new solutions to your customers and will leverage your relationships with key account holders to upsell new platform features.&nbsp;</li> <li>Collaborate. You will work closely with teams in finance, customer success, sales, and legal to get up to speed on the state of your accounts. You will learn how our solution works, the niche it fills, and the value it drives for our customers.&nbsp;</li> </ul>
Requirements: <p dir="ltr"><strong>What you bring</strong></p> <ul dir="ltr"> <li>The experience. You have 3+ years of experience exceeding revenue targets and successfully managing clients. You are customer-obsessed and are dedicated to finding solutions that benefit both your customers and the business.&nbsp;</li> <li>Impeccable communication skills. Your written and verbal communication skills are outstanding. You confidently create and deliver engaging presentations. You don&rsquo;t shy away from difficult conversations such as price increases and have the emotional intelligence needed to navigate tough situations with poise and professionalism.&nbsp;</li> <li>Relationship building expertise. You have the natural ability to put clients at ease and gain their trust quickly. You listen attentively to customer needs and provide them with the resources and support they require. You value everyone you work with, build long-lasting business relationships and easily collaborate with team members to ensure customer needs are met.</li> </ul> <p dir="ltr"><strong>Join us</strong></p> <p dir="ltr">Our CEO and Founder is a visionary who believes in a better internet for everyone- and it&rsquo;s a vision each one of us stands behind. Sure, it&rsquo;s a lofty goal; and maybe it sounds impossible&hellip;but we don&rsquo;t think it is. Our technology is capable of more now than when we started, but unsafe users are growing increasingly deceptive. We continue to step up our game and meet those challenges at every turn.&nbsp;</p> <p dir="ltr">Right now, we are growing and we aren&rsquo;t slowing down anytime soon. We are looking for brilliant, innovative and deeply conscientious people to join our team and be part of our mission. This is a place where:</p> <ul dir="ltr"> <li>We have an evolving startup culture of fiercely dedicated and collaborative individuals</li> <li>A tech giant praised us for tackling - and solving - a highly complex chat feature</li> <li>We are known as the thought leaders in the evolving space of content moderation and are engaged in shaping anti-bullying legislation in the US and EU</li> <li>Pink Shirt Day means something to us on a deeper level</li> <li>We believe in recognizing our peers through spot rewards that are handed out by the CEO</li> <li>We host a&nbsp; &ldquo;Mug Club&rdquo; which is our version of a Ted Talk presented by anyone with a bright idea</li> </ul> <p dir="ltr">Interested in applying but worried you don&rsquo;t have it all? At Two Hat we know not everyone gains their experience following a traditional path. If you share our values, want to make a difference and meet 70% of the qualifications, we encourage you to apply. Express your interest here or follow us on Facebook, Twitter or LinkedIn to learn more about us.</p> <p dir="ltr">Two Hat welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.</p>