Supervisor, Inside Sales

<strong>United Rentals is the world's largest equipment rental company, three times the size of any provider, with locations in 49 states and 10 Canadian provinces. We are experiencing&nbsp; growth in the Customer Care Centers in Charlotte NC and Temple Terrace FL and are hiring for the following types of positions and more: Inside Sales Representative-Customer Care, Customer Service Representative, and Customer Service Supervisor.</strong>

Charlotte, NC

United Rentals - CCC

<strong>United Rentals is the world's largest equipment rental company, three times the size of any provider, with locations in 49 states and 10 Canadian provinces. We are experiencing&nbsp; growth in the Customer Care Centers in Charlotte NC and Temple Terrace FL and are hiring for the following types of positions and more: Inside Sales Representative-Customer Care, Customer Service Representative, and Customer Service Supervisor.<br /><br />For a sneak peek of our open positions, see below. Click on any of these opportunities to learn more about that position and to apply. For a full list of our open positions, please visit: <a href="https://jobs.unitedrentals.com/" target="_blank" rel="noopener noreferrer">https://jobs.unitedrentals.com/</a><br /><br /></strong> https://jobs.unitedrentals.com/

keywords: compliance,support,support,management,reporting,administration,solutions,organization,training,analysis,knowledge,solutions,degree,experience,communication

Full-Time

Overview: <p>Responsible for ensuring that the Reservation Specialist duties are performed so that commitments to customers are met, corporate policies and procedures are complied with, and regulatory requirements are followed. To assist in developing and maintaining a team that is goal oriented and has a cost effective approach to all tasks.</p>
Responsibilities: <p>A) Supervising the RS Team in their daily duties and supporting the CC Management team:</p> <ul> <li>Administrative duties including monitoring phone service levels, daily personnel hours including breaks, lunch, arrival times, etc.</li> <li>Day-to-day problem resolution. Responsible for helping to resolve issues where staff needs assistance -- following the established escalation process</li> <li>Assist with the measurement of job performance based on clearly understood common goals -- established key performance indicators</li> <li>Target areas of opportunity for closer supervision and additional training.</li> <li>Cross-train staff to a degree which gives each employee a basic understanding of the others primary purpose with an emphasis on job interdependencies</li> <li>Coordinate training and ensure compliance with all department processes and procedures, corporate policies, and relevant government regulations</li> <li>Collecting and reporting monthly department statistics and assist in clearly defining and evaluating the teams' productivity</li> <li>Assist in developing and enhancing processes to make the department/company more efficient</li> <li>Assist the CC Management Team in compiling data on, and reporting-up, the unique visibility that the Center has of the field and the industry that can assist in determining company wide.</li> </ul> <div> <p>B) Support Customers that qualify or meet the criteria established for the CCRS Team:</p> <ul> <li>Provide a second tier of problem resolution for the customer.</li> <li>Evaluate customer's special projects or requests (rollouts, large bids, etc.) and assign to proper CCRS</li> </ul> <div> <p><strong>Key Performance Standards:</strong></p> <p>1) Effective time management of subordinate personnel</p> <p>2) Increase productivity of subordinates</p> <p>3) Timely issue resolution</p> <p>4) Timely and accurate submission of reports and summaries</p> </div> </div>
Requirements: <ul> <li>Bachelors Degree preferred, or, industry experience of 5 years</li> <li>Minimum of 5 years industry experience or on the job and in house training</li> <li>Ability to effectively plan, organize, communicate, and delegate</li> <li>Good communication and math skills (abstract reasoning)</li> <li>Problem solving skills and ability to multi-task</li> <li>Working knowledge of MS Excel, Word, PowerPoint, SURI, and general office equipment</li> <li>Strict adherence to the code of business conduct (available in the URI intranet)</li> <li>Equipment Knowledge</li> </ul> Values and Culture: <p>1) Being focused on the customers needs</p> <p>2) Being passionate about quality</p> <p>3) Decisions based on facts and integrity</p> <p>4) Being driven by goals and results</p> <p>5) Taking ownership and being accountable for all we do</p> <p>6) Being proactive with a can-do attitude</p> <p>7) Being a team player</p> <p>8) Being open and honest</p>